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It sounds like the attachment may be to large for her to send via email. Email applications have a size limitation on how large of an attachment you can send. I would try to take the file break it down into smaller sizes and send those as attachments to see if they go through. For aneasy test before going through the trouble of creating smaller files make a word document. Name it test write this is a test document on the document and save it so it has some content in it and see if she can send it. If she can its probably the attachment is too large to be sent and you need to send it in smaller file sizes.

Cheers mate!

J the Guru

Sometimes your mail server restrict the maximum file siz for your email that is why you have this problem...

Hope that helps......

Dear brianjuvy:

The attachment could not be attached if it is greater than 10mb or if it is not in jpeg format. Try again and make sure you use the jpeg format and it should be les than 10mb.

Regards,

Angel

This is the answer of MS:

1. Click the "Start" Button, click "All programs", and click "Accessories".
2. Right-click "Command Prompt", and click "Run as administrator". If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
3. Please enter the following command, and press enter.

REGSVR32 WUAUENG.DLL

You will get a "DllRegisterServer in wuaueng.dll succeeded" window.

4. Then, please move on to enter the following commands one by one. A success notification will be received after each command.

REGSVR32 WUAPI.DLL
REGSVR32 ATL.DLL
REGSVR32 WUCLTUX.DLL
REGSVR32 WUPS.DLL
REGSVR32 WUPS2.DLL
REGSVR32 WUWEBV.DLL

Let’s now try Windows Update again and see if the issue has been resolved. If the issue persists, please collect the following information for further research.

How to capture a screenshot
=================
1. Press the Print Screen key (PrtScn) on your keyboard.
2. Click the "Start" Button, type "mspaint" in the Search Bar and Press Enter.
3. In the Paint program, click the "Edit" menu, click "Paste". Then click the "File" menu, and click "Save".
4. The "Save As" dialogue box will appear. Type a file name in the "File name:" box, for example: "screenshot".
5. Make sure "JPEG (*.JPG;*.JPEG;*.JPE;*.JFIF)" is selected in the "Save as type" box, click "Desktop" on the left pane and then click "Save".

Please send this saved JPEG file to my email account at v-30niwa@mssupport.microsoft.com.

How to collect the System Information
=============================
The System Information can provide us with more information about the current status of the system. I would like to check it for you. Please send it to me using the following steps:

1. Click the "Start" Button, type "MSINFO32" in the Search Bar and press Enter to start System Information.
2. On the popup window, on the menu bar, click "File", and click "Save", type a file name and then choose NFO as "Save as type", click "Desktop" on the left pane, and click "Save".

Please send it as an attachment to v-30niwa@mssupport.microsoft.com. If the file is too large to be sent, please right-click on the exported file, choose "Send To" -> "Compressed (zipped) Folder", and then send the zip file to v-30niwa@mssupport.microsoft.com for further research.

How to collect the WindowsUpdate.log file
================================
1. Click the "Start" Button, type "WindowsUpdate.log" (without the quotes) in the Search Bar and Press Enter. We will see a file named "WindowsUpdate.log"
2. Now click on the "File" menu and then click on the "Save As".
3. From the left panel, click "Desktop" and click the "Save" button.

The file will be saved to your Desktop. Please send the file as an attachment in an email to v-30niwa@mssupport.microsoft.com.

Note: When attaching files to emails, the process will vary depending on the email application being used. While you are composing the email, most applications will provide you with either an "Attach" button or Paper Clip Icon to click in order to attach a file. After clicking this button/icon you must browse to the file you wish to attach and select it by either double clicking it or clicking it once and then clicking on the "Attach" button.
Be careful and do exactly by this manual, or if you are not able to do that maybe call someone who will know that.

Hi,
If your Email is trying to send as soon as you start Outlook Express, you might try this:
Open Outlook Express and go to the top menu, click TOOLS then under that menu, OPTIONS. Under the GENERAL tab, uncheck the box for "Send and receive messages at startup", then click OK.
Close Outlook Express and start it up again. Hopefully this will allow you to delete the Email. Good luck!

Hi All

if you are running XP then open up explorer and go to

C:\Documents and Settings\*your user name*\Local Settings\Application Data\Identities\{65C0EAFC-BB65-4A91-A733-2B5FA75AFB49}\Microsoft\Outlook Express

then delete outbox.dbx (Make sure outlook express is closed)

then start Outlook Express and try to send an e-mail again.

:)

1. Go the File menu, then choose Work Offline in order to stop Outlook from trying to send all mails:
2. Switch to the Outbox.
3. You now have two options:
a. Move the message: you can drag-and-drop or use the Edit: Move to Folder menu item to move the e-mail to your drafts folder. This will allow you to re-open the offending e-mail and slim it down by removing the large attachments before attempting to resend it.

b. Delete the message: this will immediately remove the message from the Outbox and put it in Deleted Items.
4.

If you receive an error at this point that says the message is being transmitted, close Outlook, wait for Outlook to exit (you may need to use Task Manager and wait for the Outlook.exe process to exit), and then start Outlook again and repeat steps 2-3. In some cases, the item may not be released until Outlook has restarted.
5. Go to the File menu, deselect Work Offline to start sending and receiving mail again.

Hi I am vortash that's very unusual as most emails will take up to a gig on a download now hot mail ., yahoo .. etc so maybe its the format your trying to send that's the problem .. pictures in BMP bitmap are far larger files than say JPEG or JIF files and most mail servers require Jpeg for photo attachments .. and I do know that some cameras actually load pictures to your computer in Bitmap form .. so you need to change them .. easy enough just save them again but choose Jpeg or Jif compliant and the computer will do the rest .. hope this helps Regards Vortash

I turned off attachment preview and it I was able to send my email. Go to Tools, Trust Center and select Attachment Handling.

downlaod winzip and send the file thou it.