HP J3680 Officejet All In One Printer Logo
Anonymous Posted on Oct 07, 2011

My J3680 keeps dis[playing "Cartridge Error:" "

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Vinaya Kumar Kuchipudi

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  • HP Master 1,124 Answers
  • Posted on Oct 07, 2011
Vinaya Kumar Kuchipudi
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Joined: May 05, 2011
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Remove both cartridges, switch off then on, printer detects cartridge missing, install cartridges one by one & observe which one showing faulty, replace faulty cartridge..end..

  • Anonymous Aug 29, 2012

    When I re-install them one at a time - it just asks for th eopposite / missing one & once in together - an alignment page request comes up & then the machine realizes it still has a cartridge issue...:(

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Cartridge error refer to device documentation

Hi Charlie,

If you had the cartridge in the printer for sometime, try replacing it.
OR Is this recently installed Cartridge ?

Try the method for both criteria.

Remove the cartridge, Clean the electrical contacts ( golden dots ) with lint free cloth, Install the cartridge and the error should disappear.

If this does not work, Try contacting HP Tech support ( 1-800-474-6836 )

Regards,
Sean
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Getting "Catridge error: Refer to

if the cartridge is not sensing poperly this error may occur.clean the cartride contact and try it.

the following link may useful to you.


http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01571812&tmp_task=solveCategory&cc=us&dlc=en&lang=en&lc=en&product=3441011
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I am using HP Officejet J3608 all-in-one, it shows me that "Cartridge error : Refer to device documentation for troubleshoot" Pls give me a solution for this

This could be a faulty cartridge or you may have installed a expired cartridge , try replacing the cartridge with a new one, if that doesnt work, then try a hard reset.

A hard reset = unplug printer from the wall,
press and hold the power button for 45-60 sec then plug back in and turn on.
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