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I own a 2002 Digitizer program, which requires a DONGLE. I have a dongle, which came with the program and fits on my desktop computer. Yet, when I install it on my new com -puter and I open Digitizer,it complains, that the HASP4 is not installed. How come and why? Please, help. This same new computer does not have the jsmc850 file on it. I have the CD, but where can I find it? Louise Warner, Victoria, BC,Canada

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HI,

Please reinstall the software provided to you with the CD.First unplug the dongle and then install the software.After you have done that then it will ask you to restart your computer,if it doesn't then manually restart your PC and then plug in the dongle.You should be able to use it now.

Posted on Sep 21, 2008

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The old version of DONGLE would not be matching your new upgraded model computer.

thanks.

Posted on Sep 21, 2008

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