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You computer is probably frozen but this is how to solve the problem
Flip the MP3 player's "Hold" switch to "Off" if the switch is on. Depending on the MP3 player you own, this switch is likely located at the side or top of the player. Once the switch is off, try to turn the player on.
Let the battery of the MP3 player die. A frozen MP3 player is technically still running, and thus the battery for that player is being drained. Wait until the battery is fully dead before moving to Step 3.
Charge the MP3 player using either a computer (that's turned on) or an electronic MP3 charger. Charging the player's battery may "jolt" the player out of its frozen state. Connect the player to the computer or charger via the player's USB cable. Charge the player for 30 minutes before attempting to turn it on.
Sync the player with the appropriate software program (for example, Windows Media Player) for the MP3 player. Connect the player to the computer as described in the previous step. Open the software program and click the "Sync" tab at the top or side of the program. If necessary, click "Start Sync" underneath the tab. The name of the player appears under the "Sync" tab if the player has synced successfully. Try turning the player on once it has synced with the program.
Press the small "Reset" button on the MP3 player. This hard reset shuts the player down completely. Use a pin, tack or thin nail to press down the very small "Reset" button on the side or back of the MP3 player to reset the player. Then, try to turn the player on.
Flip the MP3 player's "Hold" switch to "Off" if the switch is on. Depending on the MP3 player you own, this switch is likely located at the side or top of the player. Once the switch is off, try to turn the player on.
Let the battery of the MP3 player die. A frozen MP3 player is technically still running, and thus the battery for that player is being drained. Wait until the battery is fully dead before you can unfreeze it
Charge the MP3 player using either a computer (that's turned on) or an electronic MP3 charger. Charging the player's battery may "jolt" the player out of its frozen state. Connect the player to the computer or charger via the player's USB cable. Charge the player for 30 minutes before attempting to turn it on.
Sync the player with the appropriate software program (for example, Windows Media Player) for the MP3 player. Connect the player to the computer as described in the previous step. Open the software program and click the "Sync" tab at the top or side of the program. If necessary, click "Start Sync" underneath the tab. The name of the player appears under the "Sync" tab if the player has synced successfully. Try turning the player on once it has synced with the program.
Press the small "Reset" button on the MP3 player. This hard reset shuts the player down completely. Use a pin, tack or thin nail to press down the very small "Reset" button on the side or back of the MP3 player to reset the player. Then, try to turn the player on.
has your MP3 player smashed on something or banged on anywhere?... Coze it may be damaged.
If that's not the case you should check it with new batteries coz old batteries mite be empty
Lastly if none of the others are in place you may have a real problem
with your MP3 player and you should go to some technical repair shop to
fix.
i called the sansa technical support number, my computer wouldn't read it either so they are sending me a replacement. the number is 1-866-726-3475. if you have the m240 there won't be an option for it just pick one of the other model options and they should be able to help you with it.
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