Question about HP ScanJet 3500C Flatbed Scanner

1 Answer

HP Solutions Center can not communicate with HP 3500c Scanner

I have a HP desktop with a HP 3500c flat bed scanner, HP D7360 Photosmart printer, and HP 1012 laser printer.
Initially, I had trouble getting the scanner to work with the HP Solutions Center software package that came with the D7360 printer.
HP was no help (as usual), but I found a patch on their scanner download web site, COL10862.exe, that fixed my initial problem.
That was in Feb 2008. It worked fine until about 4 days ago.

BTW the HP Sol. Ctr. is a software hub device that controls the printing and scanning functions.
Recently my system did a automatic update of the HP software. Checked the next morning and my scanner would not scan from the HP Sol. Ctr.
It would, however, copy either from the buttons on the front of the scanner itself or from the HP Sol Ctr, but nothing else would work.
This indicates that the scanner is functional with both power and USB communication with the computer.

Scan pictures, scan document, and settings all give various error messages, but the most common is "Unable to Communicate".
I have uninstalled, rebooted, installed, rebooted the software for both the D7360 printer and the 3500c scanner - several times.
Installed the patch listed above, visited HP web support sites for other possible fixes, updated software, etc. Nothing seems to help.
Something in the recent software update is preventing my newer printer from working with my older scanner.
BTW there are lots of recent similar complaints, just Google for HP Sol. Ctr unable to communicate and you'll get lost of hits but no fixes.
Apparently HP is once again clueless.

Posted by on

  • 3 more comments 
  • John Relle Nov 05, 2008

    Exactly the same problem. Scanner worked fine for ages. Suddenly, it won't scan using the HP Director, except for the copy function, which works OK. The scanner works fine when accessed using the MS Scanner Wizard. I run XP, and have probably had recent automtic updates from MS and HP.

  • Batavia Jan 04, 2009

    I did a system restore and had to reinstall my scanjet 3500 software from the CD. Saw there was a version 2 so I downloaded that. Have tried many things and cannot get the Director to work. Tried to install that patch which I am sure I need, and I get the message, This update does not support any of the drivers that you have on your PC. You do not need this software update. Even got this message after I deinstalled V2 and reinstalled V1.

    So now what do I do?

  • Barbara24PC Jan 13, 2009

    We just recently purchased a new E machine computer with Vista OS. Our HP 3500c scanner worked fine on the old computer (XP)but we have installed and uninstalled the scanner on this new computer several times since we keep getting the Cannot Communicate error message when we press the scan button. If we press the print button, the document will print fine to the HP printer but it won't scan anything. We have been all over the internet trying to find a solution but nothing has worked and HP support is a joke! Anyone have any ideas what our problem might be?


  • dtm7781 Feb 01, 2009

    Have a similar problem. I uninstalled and then resinstalled all programs and there was no scan button in solutions center. I have a scanjet g3010.

  • Anonymous Mar 12, 2009

    i have a scanner hp 3500c.every time i make a scan page the output is me


1 Answer

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 2 Answers

Had exact same problem. Went to HP site and they said to check "add or remove programs" functions (in control panel) and if there are multiple copies of HP software to download their fix. I checked, had multiple copies, downloaded patch and all worked well again.

Posted on Nov 06, 2008

1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

Hp 3500C communication error

Restart the PC and the scanner and try again. Make sure you installed the right drivers, make sure that the PC see's the scanner, check devise MGR and look under printers, interface devise.

Apr 03, 2013 | HP ScanJet 3500C Flatbed Scanner

1 Answer

How to scan a photo?


These are the simple steps in using your hp scanner to scan pictures.
  • 1

    Start the computer and the scanner by pressing the power buttons.

  • 2

    Open the scanner and place the photo facedown on the bed. Close the scanner.

  • 3

    Click "Start" on the desktop task bar. Click "Programs" and then "HP Solution Center." Alternately, you can double-click the HP Solution Center icon if it's on your desktop.

  • Read more: How to Scan Photos Using HP Scanning Software ' I hope this works for you. Good Luck! Mongkey "Understanding explains better..."

    Jan 22, 2011 | HP Office Equipment & Supplies

    1 Answer

    Free down load for hp 3500c scanner - don't have cd

    You can to download the scanner drivers from the Compaq/HP WEB support/download page. Make sure you select your model scanner and the XP or Vista Windows version of the drivers you require and install them. Click on this link to download the drivers: -

    Feb 09, 2010 | HP ScanJet 3500C Flatbed Scanner

    1 Answer

    Error while communicating with scanner message

    Smile...well this is due to a default setting in windows which u need to change.
    1. leave the device plugged to the USB & power it
    2. Go to device manager \ expand (+) universal serial bus controllers
    3. Right-click \ properties \ usb root hub \Power management tab \ uncheck box (allow the computer to switch off the device)

    Restart! Don't forget to vote me dear!

    Feb 07, 2010 | HP ScanJet 3500C Flatbed Scanner

    1 Answer

    HP scanner default email is Outlook Express I use Gmail

    Gmail is an e-mail service, not a client (program used to access e-mail). In order to make thie work with gmail, you would need to install a different e-mail client that supports gmail, such as IncrediMail.

    Apr 05, 2009 | HP ScanJet 3500C Flatbed Scanner

    1 Answer

    What inexpensive scanner flatbed, will work with vista?

    i dont think so, they are not that expensive, get a canon

    Jan 12, 2009 | HP ScanJet 3500C Flatbed Scanner

    1 Answer

    HP scanjet 3500c

    go to the hp web page and you can install the drivers for this printer there. hope this was of help to you.

    Dec 23, 2008 | HP ScanJet 3500C Flatbed Scanner

    2 Answers

    No HP Devices have been detected. Solutions Center will now close.

    It may happen if you are using HP Scanjet 5590 scnaner on windows XP. I suggest you to completely uninstlal the scanner software and then install the version 9.0 from the below link. It is the updated version for Vista but work on XP system..

    Also, please connect the scanner only when it prompts to do so.
    Hope it will work and 5590 scanner works with XP.

    Aug 13, 2008 | HP Scanjet 5590 Flatbed Scanner

    5 Answers

    HP Scanjet 3500C

    my scaner scaning to only pdf files but i am requested to imaging scaner

    May 24, 2008 | HP ScanJet 3500C Flatbed Scanner

    Not finding what you are looking for?
    HP ScanJet 3500C Flatbed Scanner Logo

    1,583 people viewed this question

    Ask a Question

    Usually answered in minutes!

    Top HP Office Equipment & Supplies Experts

    Vinaya Kumar...
    Vinaya Kumar...

    Level 3 Expert

    1121 Answers


    Level 3 Expert

    1088 Answers


    Level 3 Expert

    98879 Answers

    Are you a HP Office Equipment and Supply Expert? Answer questions, earn points and help others

    Answer questions

    Manuals & User Guides