Question about HP ScanJet 3500C Flatbed Scanner
I have a HP desktop with a HP 3500c flat bed scanner, HP D7360 Photosmart printer, and HP 1012 laser printer.
Initially, I had trouble getting the scanner to work with the HP Solutions Center software package that came with the D7360 printer.
HP was no help (as usual), but I found a patch on their scanner download web site, COL10862.exe, that fixed my initial problem.
That was in Feb 2008. It worked fine until about 4 days ago.
BTW the HP Sol. Ctr. is a software hub device that controls the printing and scanning functions.
Recently my system did a automatic update of the HP software. Checked the next morning and my scanner would not scan from the HP Sol. Ctr.
It would, however, copy either from the buttons on the front of the scanner itself or from the HP Sol Ctr, but nothing else would work.
This indicates that the scanner is functional with both power and USB communication with the computer.
Scan pictures, scan document, and settings all give various error messages, but the most common is "Unable to Communicate".
I have uninstalled, rebooted, installed, rebooted the software for both the D7360 printer and the 3500c scanner - several times.
Installed the patch listed above, visited HP web support sites for other possible fixes, updated software, etc. Nothing seems to help.
Something in the recent software update is preventing my newer printer from working with my older scanner.
BTW there are lots of recent similar complaints, just Google for HP Sol. Ctr unable to communicate and you'll get lost of hits but no fixes.
Apparently HP is once again clueless.
Had exact same problem. Went to HP site and they said to check "add or remove programs" functions (in control panel) and if there are multiple copies of HP software to download their fix. I checked, had multiple copies, downloaded patch and all worked well again.
Posted on Nov 06, 2008
Tips for a great answer:
Start the computer and the scanner by pressing the power buttons.
Open the scanner and place the photo facedown on the bed. Close the scanner.
Click "Start" on the desktop task bar. Click "Programs" and then "HP Solution Center." Alternately, you can double-click the HP Solution Center icon if it's on your desktop.
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