Question about Washing Machines
After the machine goes through the wash cycle, into the spin cycle, it is still
leaving the clothes soaking wet. No matter what I try to do the spin cycle does not seem to work,
Have you replaced your 12002535 door latch wax motor if you have a MAH3000, MAH4000, MAH5500A or the 2000 stacker? These wax motors will eventually fail on every Neptune shipped. When the wax motor fails the upper machine control board be damaged and you will lose your spin function which leaves your clothes soaking wet. There is a website that offers a repair kit to see if your control board is useable again. Don't keep starting machine because you might cause further damage to control board and the motor control board located near the floor until you see if R11 is burnt on the upper machine control board located behind the timer.
See www.neptunewaxmotor.com for more details and step-by-step disassembly photos.
Posted on Sep 21, 2008
a 6ya Repairman can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Repairman (only for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
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