Question about Xerox Phaser 8500/DN Printer
There is nothing showing on the display panel. It first started by displaying inverted letters, then garble, and now blank. The print out sheets states hardware failure - Front panel - data path failure (16.4) Do you know what part I should replace for this?
Startup page says "Hardware Failure: Front Panel data path failure (16.4)" but Front Panel is presently working fine. No apparent problems. Reluctant to fix what isn't broken. Just finished replacing the Electronics Module which was totaled by a power surge. Disconnected the Front Panel to get at it, but now reassembled and functioning. I reset the NVRAM. Thoughts?
That is a known problem with the 8500 phaser family.
Contact Xerox at 1-800-835-6100, They WILL replace it for free. It is a known problem.
I really believe that display is failing. very common problem.
Just tell them the display is blank when you call. But they are faulty. Very faulty.
Posted on Sep 21, 2008
This is a common problem for this printer. You need a control panel.. It's easy to fix and there are no tools needed to do. Hope this video helps. ">
Posted on Jan 29, 2011
Xerox will NOT replace this part for FREE. Today's date is 02-13-2017. You can get an approx. $400/hour service call plus parts expense. Or replace it yourself.
Posted on Feb 13, 2017
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Technician (only for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
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