Question about Tomtom GO 910
Hi, my name is Evan. I have a go 910 and the little rubber thing on the back fell out and I lost it do you know where I can find one of those. When I go to charge it wont charge properly and unless I push down on the unit on the charger? I think it might because of the missing rubber thing. It's real loose and doesn't stay together. when u pick up the unit. I just bought a new charger hoping that would be the problem but it's not.
The green light comes on. I did the reset thing with paperclip on the back. It will come on for a split second but shut off because of a low battery. Is it possible to get viruses on these things? I don't know if this was a coincidence or not, but I download some free voices off of Tomtom.com and that's when it seemed to start not charging properly.
If you have any suggestions that would help.
I have a Go 510 from 2006 which has the same form factor as the 710 and 910. Mine stopped charging 2 years ago. It was out of warranty so I took it apart and replaced the battery. It worked fine until the new battery drained. Recently, I took it apart again and inspected the contact strip which is mounted to the bottom of the motherboard. I determined it was just a compression fit by carefully prying with a fine screwdriver. I pulled it off and found carbon deposits between the contact strip and the motherboard. I lightly sanded the contact areas and then reassembled. It charges fine now. Today I called TomTom to get a replacement rubber docking enabler but they no longer have them. I made one from an ear plug; it works better than the original rubber docking enabler.
Posted on Sep 21, 2012
The rubber bungs often come out but it doesnt usually effect the charging although the rubber bung is there to help reduce vibration when used with a mount in a car. I have had many 910's here in the past with the bungs missing but never had any problem with them latching into the mount. I would think your problem is either some other plastic part is worn or broken. However , if you feel that the problem is the bung then I would go with your instinct but you might have to find something else to fit in the hole as parts are not readly available for TomToms unless you buy a whole unit thats faulty to use as parts / spares. Im'e sure something could be made to fit possibly part of an eraser or similar rubber part. You might also be able to use a small rubber cable grommet or similar.
As far as I know , it isnt possible to get a virus on to the TomTom as such but it is possible to get corrupted data on the hard drive ( or SD card with other models ) especially if you download things such as voices etc. I have had TomToms here were owner has downloaded comic voices and the files have caused very strange things to happen with the TomTom. I even had one where a voice file was making it look like the screen was damaged , so , your'e correct in thinking that way. In your case though , I doubt if the dowloaded voices have effected the charging , its more likely the poorly fitting mount thats casuing your problems.
If you manage to get the green light on ( this only shows power is going to the TomTom , it does NOT confirm charging ) then leave it for a few hourse before attempting to turn the TomTom on as that will ensure a resonable amount of charge especially if you battery is very flat.
Hope this helps . ( please rate the above reply if you think its helpful in any way )
Posted on Sep 21, 2008
I have a 910 go too found that where the connection meets from the charger to the tom tom the connection inside the tom tom has broken off from the board slightly. found the same problem wont charge and will only turn on with applied pressure to the charge dock. i took mine apart cause it was pissing me off, and that is when i found that the solder contact was broken from the tom tom hanging from my windshield and bouncing around from bumps and it ended up breaking the contacts on the board for the charging hook up.
Posted on Jan 22, 2010
Its a mega fault they know about it but they try to deny it.the 910 is ****!!!!!!! iv had 2 the first had this fault went in for repair 3 times tey finally replaced the unit now its started again.the lad on the phone admitted they know they are ****(as is their customer service) we should all demand they repair these free of charge.they have sold the thigs faulty!! dont be fobbed off by them telling you you need the bung.thats **** it does nothing to improve charging and neither does a new mount
Posted on Feb 05, 2009
Hey, i am having the same kinda problem with my (new) GO 910. I gave the device to a friend and i think he undocked it the wrong way, the green light is burning but it will not charge. It only chagres if i hold it wit the dock in my and and force it a little to the right in the dock. I see that when i go to the status window where you can also see the state of the battery and a summary of your route. then it say "charging" under that little battery icon. I really don't liked the dockkingstation from the beginning. I was thinking it looked to fragille. and now it hhas serious problems... My question is, if this is the weakest part of the whole GO 910... I also ad problems with the HD because it froze the very first time i docked it to thhe computer, i was able to fix that by having the GO 910 do a CHKDSK /F
I personally feel the TomTom GO 910 is a bad thing to have
Posted on Sep 22, 2008
On the windscreen mount there is a charging point. Inside that point should be a gold looking pin. I bet it has broken off.
Posted on Oct 22, 2008
The fault is the rubber bung or as Tomtom call it "Rubber Docking Enabler". This little rubber bit ensures a good connection between the mount and the 910 thus ensuring charging whilst connected. this extract was taken from someone elses contact with Tomtom customer services on the same subject:
("We apologize for our previous miscommunication. In fact, we do have these "rubber docking enablers" available and can provide you with a replacement. This miscommunication was caused by an internal misunderstanding, for which we apologize.
Two "rubber docking enablers" are on their way to you today. Please let us know if we can be of any further assistance.
With Best Regards
The TomTom Customer Support Team")
Posted on Nov 20, 2009
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
Tips for a great answer:
Nov 10, 2014 | HP Officejet 6600 e-All-in-One -...
Nov 05, 2013 | Air Purifiers
Jul 15, 2010 | Dell Inspiron 9100 Notebook
Oct 26, 2009 | 1999 Ford Taurus
Jul 22, 2009 | Televison & Video
Mar 18, 2009 | Tomtom GO 910 GPS Receiver
Jan 22, 2009 | Tomtom GO 910 GPS Receiver
Sep 21, 2008 | Tomtom GO 910
3,030 people viewed this question
Usually answered in minutes!
Step 2: Please assign your manual to a product: