Question about Dell 1700n Laser Printer

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Dell Laser Printer model 1700

My printer doesn't seem to be able to catch the paper out of the tray and run it through the printer. I can see that the document is in line to be printed when i open the printer page, and it makes a noise like it is trying to print, and the wheels in the top that would push the paper out of the printer in to the recieving bin spin, but no paper goes through the printer.


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  • Ewilson1985 Oct 11, 2008

    I am having the same problem. The arm does not come down to catch the paper. I can hear the solenoid clicking but still no arm.

  • tarvyd Oct 21, 2008

    If I open the paper tray, and feed the paper in a little, sometimes it works. Any ideas on how to solve the problem?

  • jburnsidemd Nov 12, 2008

    Same exact problem. Paper not picking up.

  • AdminPhi1111 Nov 18, 2008

    I am having the same problem, our office has 12 of these computers and now 4 of them won't feed...Does anyone know if this is covered under a warranty?

    I am getting the feeling that it isn't just me with this problem...

  • herfdonnert Dec 24, 2008

    same problem no feed no print...

  • Anonymous Feb 20, 2009

    I have the same problem, but I do not understand how to get the rollers out. Do I have to take the unit apart or is there an easier way? Thanks

  • Anonymous Apr 08, 2009

    My six year old Dell laser printer 1700 would not completely pick up the paper and feed it through the printer. The printer would then report a paper jam. The post suggested simply flipping the rollers (plastic) inside-out. That seems to fix the problem. I hope I get another 7 years out of the printer.



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Its caused by the rubber on the feeder wheels getting worn. And the fix is easy. Just peel the flat rubber rings off the rollers, flip them inside-out, and put them back on. Now your paper will feed all the way intot he machine. ( you can order replacements the next time)

Other: Dont use alcohol on these rubber parts, it only dries them out and makes it worse, you can wash them in soapy water though.

Use higher grade heavier paper, its a bit more expesnive but wont wear out your printer with jams and dust.

Most folks (including myself) think the rollers are actuated when printing, actually the paper tray causes the rollers to pop down onto the paper stack when you close the tray all the way. you cant see it, its like trying to watch the refrigerator light go off when you close the door! :)

Posted on Dec 23, 2008

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Quick Fix: It seems that many people have the same probelm, that the paper is not being picked up. I've heard that flipping the rubber on the wheels helps but not if the "pick-up arm" isn't coming down to the paper level. And yes, there is a safety switch on the right side that prevents the arm from dropping on the righ hand side and is activated when the paper tray is in. But. Here is the quick fix to get the pickup arm down. Remove the paper tray. Flip unit upright. Look at the pick arm assembly. There are two springs pulling tension up on the pickup arm, one in the centre and one to the left, keeping the arm in the up position until the gear mechanism activates the swing arm. Gently and carefully remove the shorter/stronger spring on the left hand side. This will releive the tension and the arm will drop onto the paper. Carefull when putting the papertray back in since the arm is now down, lift with fingers until the tray is almost completely in. Just one spring and your on your way again. It worked for me, without spending $150 for service and/or taking the whole unit apart, too many gears to worry about. Good luck.

Posted on Mar 12, 2009

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I had the same paper tray feeding problem with my Dell 1700 laser printer. The printer sounded as if it should print but the paper tray arm did not come down to pick up paper. It made noises as if it would work but no paper feed into the printer

First I checked that the printer would print manually by inserting paper into the manual slot " or envelop slot as some call it ) It printer fine. I could not find any jams, stuck wheels , gears etc.

I decided to take the unit apart but cautiously.I remove the side snap on panel ( this side has the button to open the front for paper jams , etc.) I think you have to remove 2 screws as well to get the panel off
Put the unit on its side look for gear jams etc.

Unscrewed the cover and moved gears manually, I then moved all gears manually but carefully

One gear turns the wheels on the paper arm. ( check that these wheels turn and that the tires are in good condition if not turn them inside out )
A drop of lub spray here & there. I did not want to totally disassemble the gear assemplies as it look too complicated to put back together.

I put all back together ( with no excess screws ( lol) and voila the printer worked first time.

Why exactly the paper arm would not come down I don't know but one gear must have been out of alignment

Good luck - proceed slowly & cautiously but you will have nomprop butting back together

Posted on Dec 02, 2008

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I'm having the same problem. The arm with the wheels will not drop down. any suggestions?


Posted on Oct 10, 2008

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has an option for a Free demo of a Shared Screen session.

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