Question about Webroot Spy Sweeper (spysweeper) for PC
I'm running in safe mode now. Yesterday I downloaded Norton 2009 Antirviral program, a slight upgrade from the one already installed on my PC with no problems. This morning I download an extension of the Webroot program installed on it also.
I was playing a game of the PC's own solitaire when it did not respond. The screen went "grey" and only the little circle with the chasing light in it remained.
After some time of this I restarted the PC and it acted normally but only for a short period of time. It then went back to the above mentioned action. I could not run either Norton or Webroot programs, nor even get online.
I gave up for a few hours, when I came back, started it in safe mode, Norton/Symtec support contacted me saying they noticed that I was having a problem. After having Norton's support check out the possible causes and determining it was not because of any of Norton's programming, they suggested I contact the support of Webroot.
Hopefully you all have some ideas?
Perform a custom sweep. you can do individual folder scans, and if you have files in question placed in this folder, you can scan just those files.
Posted on Sep 26, 2008
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The Windows Installer Service is required to install Spy Sweeper/Webroot AntiVirus 5.8 or Spy Sweeper/Webroot AntiVirus/Webroot Internet Security Essential
6.1. However, by Microsoft's design, the Windows Installer in not
available in Safe Mode. On rare occasions Safe Mode installation is
still desirable, so Webroot has engineered a method to make this
possible. This method uses a file called "SafeCore.exe".
the installation is performed using "Safe Mode with Networking" and an
active internet connection is available, the Version Guard feature of
our installer will automatically download and run SafeCore.exe. No
action on the part of the user is required. Otherwise SafeCore.exe will
need to manually be placed in the same folder as the standard Webroot
if the installer file is already on the Windows desktop, copy
SafeCore.exe to the desktop as well, and then run the Webroot
AntiVirus/Spy Sweeper/Webroot Internet Security Essentials 5.8/6.0
installer to begin the installation process).
obtain a copy of SafeCore.exe, please first check what version of the
Webroot software you are trying to install. Right click on the installer
and choose Properties, and then click on the Version tab. A File version will be listed.
If the file version is different than the two listed above, please contact Webroot Technical Support for an alternative option.
the computer you are trying to install on does not have a network
connection, it may be required to transfer this file from one machine to
another using removable media such as a USB drive or CD-ROM.
If installing Spy Sweeper/Webroot AntiVirus/Webroot Internet Security Essentials 6.0, the Backup Component may not install completely in Safe Mode since it contains components that require the Windows Installer Service to install completely. You will need to re-run the installation in normal mode to activate the Backup component.
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