I'm running in safe mode now. Yesterday I downloaded Norton 2009 Antirviral program, a slight upgrade from the one already installed on my PC with no problems. This morning I download an extension of the Webroot program installed on it also.
I was playing a game of the PC's own solitaire when it did not respond. The screen went "grey" and only the little circle with the chasing light in it remained.
After some time of this I restarted the PC and it acted normally but only for a short period of time. It then went back to the above mentioned action. I could not run either Norton or Webroot programs, nor even get online.
I gave up for a few hours, when I came back, started it in safe mode, Norton/Symtec support contacted me saying they noticed that I was having a problem. After having Norton's support check out the possible causes and determining it was not because of any of Norton's programming, they suggested I contact the support of Webroot.
Hopefully you all have some ideas?
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I see that you are using an older version of Norton Internet Security. I suggest you to update your program to the latest version. You can download the installation file from the link www.norton.com/nis11 and follow the onscreen simple instructions. I am sure that upgrading to the latest version will fix your Live Update issue. Please also check if the computer's date and time is correct.
With Windows 7 there comes an improved Compatibility feature which allows you to run programs apparently not functional in Windows 7. In order to do this, please install the program as usual, making sure to tell the installation program to install a desktop icon. When it is finished, right click on the icon and select properties. The next window has a tab called compatibility. Click this tab and select Run program in... and select Windows Vista or Windows XP SP3 (either should work). I would also set it to run as administrator. See graphic below.
If the program wont install at all, than explore the CD and do the same process with the "setup.exe" program on the CD.
Take a moment to download and install CCleaner & Advanced system Care from download.com You only need the free versions of this software. If after running these programs you still have issues try resetting IE/Firefox's Defaults by going to the tools and settings options and click reset/default were applicable.
You can get Norton 2010 program with an active subscription of your Norton 2009 program after it's release. You can use the Upgrade Center for installing Norton 2010
upgrade(free). So, better renew the subscription of your Norton 2009
program.During Beta testing, Norton 2010 program is tested in Windows 7
and so you will surely get 2010 program for Windows 7.
Try to start your windows on safe mode.
To do it restart your computer and press F8 button before windows logon appear then you will start windows on safe mode.
After you start windows on safe mode go to control panel again and try to remove it.
There are alot of $ anti-virus and Internet security programs out there, ie: Norton, McAfee, Panda, Bitdefender. If you would like to pay $ then get ***Kaspersky***-- 2010 , I feel that is the best for your money.
REMEMBER TO KEEP UP THE DAILY MAINTENANCE ON ALL OF YOUR COMPUTERS.!
Good Luck. If you think this is good information, , please rate me. Thanks :0)
Try to restart the computer in safe mode or safe mode with networking. Go to control panel, add or remove programs (or programs and features if its vista), and try to remove norton antivirus completely. If that does not work, and you are in safe mode with networking, download the norton removal tool from the internet and run that to remove the norton antivirus completely. Your computer should be able to boot to the normal window, you can downlaod the norton antivirus latest version from the norton website or purchase the norton antivirus disc from any store. All the best.
i read thru all the other posts and solutions. i kept trying to run as administrator and it wasn't working. the only thing i WASN'T doing was shutting down spysweeper first! in the tray at the bottom, right click and hit shut down...then right click on the desktop icon and run as administrator. everything worked and i'm doing a sweep now!! thanks!