Question about Webroot Spy Sweeper (spysweeper) for PC

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Possible Webroot compatibility issues

I'm running in safe mode now. Yesterday I downloaded Norton 2009 Antirviral program, a slight upgrade from the one already installed on my PC with no problems. This morning I download an extension of the Webroot program installed on it also.
I was playing a game of the PC's own solitaire when it did not respond. The screen went "grey" and only the little circle with the chasing light in it remained.
After some time of this I restarted the PC and it acted normally but only for a short period of time. It then went back to the above mentioned action. I could not run either Norton or Webroot programs, nor even get online.
I gave up for a few hours, when I came back, started it in safe mode, Norton/Symtec support contacted me saying they noticed that I was having a problem. After having Norton's support check out the possible causes and determining it was not because of any of Norton's programming, they suggested I contact the support of Webroot.
Hopefully you all have some ideas?

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  • Anonymous Oct 01, 2008

    I have Trend Micro Virus and according to their technical support people the recent Webroot upgrade is incompatible because it also includes a virus scan feature. I was told to contact Webroot and they would help me remove the virus scan portion. I have tried for 3 days and constantly get a busy signal. My screen is frozen and I cannot do anything until this gets resolved.

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  • 46 Answers

Perform a custom sweep. you can do individual folder scans, and if you have files in question placed in this folder, you can scan just those files.

Posted on Sep 26, 2008

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1 Answer

Error message


What type? Please describe. However is the error is upon installation here are some tips:

The Windows Installer Service is required to install Spy Sweeper/Webroot AntiVirus 5.8 or Spy Sweeper/Webroot AntiVirus/Webroot Internet Security Essential 6.1. However, by Microsoft's design, the Windows Installer in not available in Safe Mode. On rare occasions Safe Mode installation is still desirable, so Webroot has engineered a method to make this possible. This method uses a file called "SafeCore.exe".

If the installation is performed using "Safe Mode with Networking" and an active internet connection is available, the Version Guard feature of our installer will automatically download and run SafeCore.exe. No action on the part of the user is required. Otherwise SafeCore.exe will need to manually be placed in the same folder as the standard Webroot software installer.

(Example: if the installer file is already on the Windows desktop, copy SafeCore.exe to the desktop as well, and then run the Webroot AntiVirus/Spy Sweeper/Webroot Internet Security Essentials 5.8/6.0 installer to begin the installation process).

To obtain a copy of SafeCore.exe, please first check what version of the Webroot software you are trying to install. Right click on the installer and choose Properties, and then click on the Version tab. A File version will be listed.

  • If the file version is 5.8.1.55, please click SafeCore.exe to download the SafeCore files specifically designed for 5.8.1.55 and place it in the same folder that the installer is located in.
  • If the file version is 6.1.0.128, please click SafeCore.exe to download the SafeCore files specifically designed for 6.0.2.22 and place it in the same folder that the installer is located in.
  • If the file version is different than the two listed above, please contact Webroot Technical Support for an alternative option.

If the computer you are trying to install on does not have a network connection, it may be required to transfer this file from one machine to another using removable media such as a USB drive or CD-ROM.

If installing Spy Sweeper/Webroot AntiVirus/Webroot Internet Security Essentials 6.0, the Backup Component may not install completely in Safe Mode since it contains components that require the Windows Installer Service to install completely. You will need to re-run the installation in normal mode to activate the Backup component.

Feb 21, 2011 | Webroot Spy Sweeper (spysweeper) for PC

1 Answer

Symantec Norton Internet Security 2009 Run liveupdate


I see that you are using an older version of Norton Internet Security. I suggest you to update your program to the latest version. You can download the installation file from the link www.norton.com/nis11 and follow the onscreen simple instructions. I am sure that upgrading to the latest version will fix your Live Update issue. Please also check if the computer's date and time is correct.

Regards,
Muhaim

Feb 05, 2011 | Symantec Norton Internet Security 2009

1 Answer

Webroot says 4 critical shields are OFF, will not let me see alert, will not start sweep...


Download malwarebytes (free version) and do a full scan in safe mode ( boot up pressing F8 and choose safe mode)
You could try running safe mode and trying to scan your pc with the webroot software

Aug 14, 2010 | Webroot Spy Sweeper (spysweeper) for PC

3 Answers

Uninstall norton


Download the Norton Cleanup Utility
http://service1.symantec.com/support/tsgeninfo.nsf/docid/2005033108162039

OR

2nd Solution is to Start your PC in SAFE MODE and try to uninstall it.
When your PC is booting - simultaneously Press the F8 Button till you get Boot option to Select SAFE MODE.

OR

3rd Solution is Download the Revo Uninstaller and try to uninstall it ( Pro Version )

http://www.revouninstaller.com/revo_uninstaller_free_download.html

OR

4th Solution is Download the Windows Cleanup Utility and Uninstall it

http://support.microsoft.com/kb/290301

Jun 17, 2010 | Symantec Norton Internet Security 2009

1 Answer

I just had Norton re-installed after being removed; not running


One possible issue: the original Norton was not completely removed. Try running the Norton Removal Tool. Download it from: http://www.symantec.com/norton/support/kb/web_view.jsp?wv_type=public_web&selected_nav=&pvid=&docurl=20080828154508EN

Make sure you know your product key. Directions are on above site.
Then reinstall your Norton Product. After rebooting following running the Removal Tool, your browser will probably open with directions for downloading and installing the Norton product. Otherwise, you can use your CD, if you bought a box version. If you bought the product online, you need to check your download directory to see if you still have the installer or try to redownload the file (check the paperwork for your purchase).

I hope this helps.

Cindy Wells
(I have assumed that you are not running Windows 7 and have remaining time on your subscription. If you have Win7, the directions that follow use of the Norton Removal Tool are your best option. Norton 2010 is Win7 compatable.)

Feb 02, 2010 | Symantec Norton Internet Security 2009

1 Answer

How do i upgrade my norton internet security 2009 to 2010 and on windows 7


Hi,

You can get Norton 2010 program with an active subscription of your Norton 2009 program after it's release. You can use the Upgrade Center for installing Norton 2010 upgrade(free). So, better renew the subscription of your Norton 2009 program.During Beta testing, Norton 2010 program is tested in Windows 7 and so you will surely get 2010 program for Windows 7.


Let me know, if needed further assistance.

Hope i helped you.

Thanks for using ' Fixya ' and have a nice day!!

Nov 07, 2009 | Symantec Norton Internet Security 2009

1 Answer

Webroot always loading and can open but nothing shows


program conflict or you might have a worm in the system. unistall ss. try disconnecting from internet, open in safe mode. install spysweep, and run. You might need to go to webroot.com to download a safemode installer, no big deal. just put it on the desktop with the program, i had similar problem, was a worm that was stopping the program from opening. .good luck

Jul 16, 2009 | Webroot Spy Sweeper (spysweeper) for PC

2 Answers

NORTON WINDOCTOR IS NOT WORKING?


because due to some windows conflict with the norton and it will change some settings of the norton so i will give you the upgrade link just go ahead and use it..
uninstall the product using this tool www.symantec.com/nrt

if you are using the norton system works(standard means)
www.norton.com/nsw09s
if you are using the norton system works(premier)
www.norton.com/nsw09p
use the above link and download and install the latest version of the norton 2009 it wil fix the issue

Mar 14, 2009 | Symantec Norton SystemWorks 2008 Full...

20 Answers

Webroot spysweeper won't sweep


i read thru all the other posts and solutions. i kept trying to run as administrator and it wasn't working. the only thing i WASN'T doing was shutting down spysweeper first! in the tray at the bottom, right click and hit shut down...then right click on the desktop icon and run as administrator. everything worked and i'm doing a sweep now!! thanks!

Sep 24, 2007 | Webroot Spy Sweeper (spysweeper) for PC

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