Question about Toshiba Satellite P35-S611 Notebook

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AC /batteries problem with my laptop

I am having the same problem, the ac adapter will not power my laptop nor charge the battery while the laptop is on, when i turned it off the power led is on, if I remove the ac adapter and re-instert it charges the battery, but when trying to turn on the computer it goes back to battery power and will not use the ac adapter nor will it charge the battery,
I got that you had the same problemback in 2007 ..did you solve it? please help, i do all my work on this laptop.

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  • vandonkelaar Dec 19, 2008

    i have this same problem, now I did what you said but why is this happening? i have to do this every time. Whats the real problem?



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Please try to take the battery out then try to power on using the ac adapter only. It is okay to insert the battery this time. Hope this works. Thanks.

Posted on Oct 04, 2008


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Nc6000 multibay battery does not recharge

Perhaps remove the multi-bay battery, and let main battery charge all the way. Then reattach multi-bay battery, and see if it's recognized.
(Will charge)

That is AC adapter (Charger) removed, then remove multi-bay battery.
Plug AC adapter back into laptop, THEN plug AC adapter into power.

[You do Not want to unplug an AC adapter from a laptop, with the AC adapter plugged into power. Could be a power surge/voltage spike. Unplug AC adapter from power, when plugging into laptop, or unplugging from laptop ]

Main battery charged, unplug power to AC adapter, unplug AC adapter from laptop. Plug multi-bay battery in, then AC adapter.
(Then plug AC adapter into power)

Post back in a Comment.


Feb 28, 2013 | HP Computers & Internet


Troubleshooting Laptop Power Failures - The Battery


Battery does not charge while the laptop is plugged.

Diagnosis & Solution:

First thing is to make sure that there is AC power to the adapter. Some AC adapters have an indicator LED which glows when they are receiveing power from wall outlets. If your AC adapter does not have one, then make sure that the cord from the wall outlet to the AC adapter is firmly plugged into the AC adapter. Also make sure that the AC adapter is plugged into an operational wall outlet. You could also check the laptop's power indicator LED to verify whether it is receiving AC power from the wall outlet or not.

Next thing is to make sure that the AC adapter's connector tip is fully plugged into the power receptacle in the laptop. If this did not help, then the next step is to check & confirm that the AC adapter itself or the cable connecting it to the laptop has not failed. You can easily verify this by using a digital multimeter set to measure DC voltage. Use the digital multimeter's probes to measure the output voltage from the connector at the end of the adapter's cord to the laptop. Compare the reading you get to the nominal DC voltage required by the laptop, which you could find written on a label stick to the bottom of the laptop. The output DC voltage from the AC adapter should not read significantly less than the nominal DC voltage required by the laptop. If you find no or a significantly low output DC voltage from the AC adapter, then you will have to replace this AC adapter with a new one.

It is also necessary to make sure your AC adapter is providing enough power to both run the laptop & charge the battery. A very good way to do this is to compare your laptop voltage & ampere requirements (written on a sticker on the bottom of the laptop) with the voltage & ampere ratings of the AC adapter. Voltages should be the same, or the AC adapter's voltage about up to 0.5 volts more than the laptop's voltage rating. Amperage of the AC adapter should be at least equal to or greater than the laptop's rating. It should never be less than the laptop's rating, or else the AC adapter will be providing insufficient amperes to charge the battery. Of course, the AC adapter's nominal amperage might be OK, but it degraded on usage. You can verify this by using a good or new AC adapter, or by testing your laptop's AC adapter with another laptop.

If the previous tests confirmed that everything is OK so far but your laptop's battery is still not charging when the laptop is plugged, then there might be a possibility that the battery is not making good contact with the laptop's charging circuitry. To eliminate this possibility as a root cause of the battery not charging, turn off and unplug the laptop, take the battery off the laptop, and using a dry tooth brush, scrub in between the fins of the battery connector on the motherboard & on the battery it self. When done, put the battery back into the laptop, plug it, and turn it on. Check if the battery starts charging or not.

What if after all this the battery is still not charging? Well, we might then start to suspect that the battery itself is bad. This could be verified either by testing the battery in a similar laptop, or by swapping the battery with a new one or one which is known to be in a good working condition. If your battery does not charge when tested in the other laptop, then it is obvious that the battery is bad and has to be replaced. However, if your battery starts charging in the other laptop, then we are left with a couple possibilities: your laptop needs a BIOS update, or your laptop's charging circuitry is defective.

When laptop owners call tech support to report that their battery isn't charging or the life doesn't seem to be what it should, tech support will often tell them to download the latest BIOS. While it's marginally possible that the laptop shipped with a BIOS that has been improved in regards to battery management, the BIOS upgrade process, called flashing, is not reversible without special equipment. In other words, if something goes wrong, instead of having a laptop with a battery charging problem you'll have a collection of perfectly good laptop parts that won't do anything. Flashing the BIOS is a last resort we only recommend if you find references on the Internet that it fixed an identical charging problem for somebody else with your exact model.

If at last it turns out to be a defective charging circuitry, then you will definitely need to disassemble your laptop in order to gain access to its motherboard. The motherboard should then be checked for any burnt out components in the area surrounding the power receptacle. Burnt out components will need to be replaced, or if not possible, the motherboard will have to be replaced.

Please Vote for this Tip if you found it helpful.
M. Omran

on Oct 15, 2010 | Computers & Internet

1 Answer

Compaq nx6125 is not charging even though the adapter is working fine and the battery is fine too

Firstly, try the following steps to check the problem:

Turn off laptop.

Unplug AC power adapter.

Remove battery.

Replace AC power adapter.

Turn on laptop, allow OS to boot.

Once logged in to the machine, perform a normal shut down.

Unplug AC power adapter.

Replace battery.

Replace AC power adapter.

Turn on laptop, allow OS to boot. The battery should once again be charging as normal.

Oct 25, 2012 | Computers & Internet

1 Answer

Is there a software that is associated with my sonny battery that will make it charge again

Hi there,

If you plug in your AC adapter to your laptop to charge the battery and get the "plugged in, not charging" message then try the following solution:

  • Disconnect AC adapter
  • Shutdown laptop
  • Remove laptop battery
  • Connect AC adapter
  • Power on laptop
  • Click the Startup Menu
  • Type Device and select Device Manager
  • Under the Batteries category, right-click Microsoft ACPI Compliant Control Method Battery and select Uninstall.
  • Shutdown laptop
  • Disconnect AC adapter
  • Insert laptop battery
  • Connect AC adapter
  • Power on laptop

    If you follow these steps and find that your laptop still does not charge then consider replacing the laptop battery itself.

    Hope to have been of assistance,
  • Sep 14, 2011 | Sony VAIO PCG-K23 Notebook

    1 Answer

    My Acer aspire 4935 is not recognizing the AC adapter. When ever I shutdown the system and connects the AC adapter, it works and the charging LED lights up. Once I press the power button to boot the...

    Problem description:The battery charges only when the laptop turned off. The battery charge LED lights up as normal and the battery gets charged to 100% while the laptop is off.
    When the laptop is turned on, the battery charge LED goes off even if the adapter is still plugged in.
    Possible cause:1. AC power adapter failure.
    2. Battery failure.
    3. Broken/loose power jack.
    4. Motherboard failure.
    Possible troubleshooting steps and repair solution:1. This problem could be related to a faulty AC power adapter. It's possible that the AC adapter doesn't provide enough power when plugged into the laptop. To find out if this is your problem, you'll have to test the laptop with another working adapter.Replace the adapter if needed.

    2. There is a slight chance that you have bad battery. Test the laptop with a know good battery and replace the faulty one if needed.

    3. The battery charge problem could be related to the power jack. Maybe the jack is broken or not making good contact with the motherboard. It is necessary to remove the motherboard and take a closer look at the power jack. Resolder or replace the jack if needed.

    4. If the power jack is in a good working shape and new power adapter with battery do not fix the problem, most likely you have a faulty motherboard. Replace the motherboard if needed.

    Feb 09, 2011 | Acer Aspire 4730-4947 Notebook

    1 Answer

    Laptop battery is not charging

    Hi, this information represents a basic troubleshooting guideline. Refer to your user guide for specific charging and connection instructions. Manuals may be available online in the Support Web site of HP.

    Remove the battery from the computer.
    Confirm the battery contacts are free of any foreign material that may prevent charging.
    Reinsert the battery into the computer.
    Verify that the AC adapter cord is properly connected and plugged directly into a known working AC power outlet.

    NOTE: If the battery charges correctly when the AC adapter is plugged directly into an AC power outlet, but not when plugged into a power strip or surge protector, the problem is with the power strip or surge protector and not the computer battery or AC adapter.

    Verify the correct AC adapter is being used.
    Ensure the AC adapter box power light is on. This will be an illuminated green light.
    If the AC adapter power light is not on, the AC adapter and power cord will need to be replaced.
    Verify the charging indicator is illuminated on the computer.
    If the issue still exists, install a different compatible HP battery, if available.

    NOTE: If a replacement battery charges and operates correctly, the problem is with the first battery.

    If neither the original nor a replacement battery charges, service may be required for the computer.

    Dec 21, 2010 | HP 417035-001 - HP Pavilion dv2000 Series...

    1 Answer

    Laptop battery not charging wanna know how to run without battery

    The problem you described here shows that, the case is not likely to be a battery problem, but the laptop AC-Adapter (Charger) problem, because, the red light you are seeing shows that your battery has rundown, and even when you plug-in the adapter to AC, it still blinks red, showing that the AC-Power is not charging it. I would suggest that you get another Laptop AC-Adapter (The Charger), or try it with a friend's own first, then you'll see that the problem might not be with your battery but your AC-Adapter

    Jul 09, 2009 | ASUS Computers & Internet

    1 Answer

    Ac adapter does not connect to battery

    You either have a faulty ac adapter; a bad power supply in your laptop; a bad battery; or a blown LED indicator light.
    1. If the connection is not loose when you plug in your ac adapter try letting the laptop charge for a while. (If you are using the correct ac adapter)
    2. Try removing your battery and using the ac adapter. If this works the battery is bad.
    3. Try a new ac adapter.
    4. Power supply is bad

    Jun 05, 2009 | Dell Inspiron E1505 Notebook

    3 Answers

    Will not boot up or turn on though it is getting power

    The Charger could be bad, Try replacing that, or let charge, then try to turn on. The laptop might not boot with AC power. kinda stupid but maybe. If that doesn't work, the AC adapter is bad.

    Jun 12, 2008 | Lenovo 3000 N100 0689 Notebook

    4 Answers

    Toshiba M115 S3094 Battery Probelm

    Your battery not able to hold a charge is a bad battery.
    Love your precise description & diagnoses. Wish others would describe their troubles as well as you!

    Have a great day!

    Mar 14, 2008 | HP Pavilion dv6000z Notebook

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