Question about Zoom (5590-00-03) Wireless Router (G66115)

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HP laptop won't always connect to zoom router

1. 1st my Internet Provider said it must be my wireless card. I replaced the hp wireless card it didn't help
2. i removed all firewalls - that didn't help
3. I brougt in my IT person from work and they say it's probably a problem between the zoom router and hp wireles card They updated all software and hardware and it connected BUT now it still
4. Sometimes connects fine and sometimes it won't connect.
5. regardless of whether or not it connects I always have 5 green bars showing excellent. I even sat it next to the router just to be sure there's no wall interference and it is the same. One time it connects and another it doesn't,
I'm simply frustrated--Anyone have a solution?

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  • noname7001 Dec 23, 2008

    I have same problem. I have an HP G60-125NR laptop. Sometimes it will connect, sometimes it doesn't. There are times when it connects like for 10 mins then disconnects for 5 mins and repeats. I also see 5 bars of signal. I'm in the same room as my router. I thought it was my computer but when I had friends over, they all had the same problem. I wasn't sure whether it was HP or whether it was windows Vista. My sister's gateway laptop works fine.

  • r1227 Feb 01, 2009

    Where can you find the location to change the channel that the netwrok is using?

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Every time I have ran into this issue it is because of wireless interference. Try these steps:

1) If you have a cordless phone, try turning it off (unplug the base). Some cordless phones operate on the same frequency that your wireless network does.

2) Change the wireless 'channel' your network is on. There are 11 channels. For best results, choose either 1, 6 or 11. Most wireless routers come preconfigured on channel 6. So if your neighbor has wireless and is operating on the same channel, your leptop may be getting confused.

3) Make sure your laptop and wireless router are operating on the same encryption level (WEP, WPA or WPA-2) and speed (A, B or G). Some older laptops do not support WPA-2.

Good Luck!

Posted on Feb 01, 2009

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