Question about HP Office Equipment & Supplies
Try this -remove both cartridges , carefully. Look carefully at both white ribbon cables directly in front of the cartridge heads You will see the cable and some gold contacts. Also you will see a piece of wire which retains and signals the machine that the cartridges are loaded correctly. There is one for each cartridge. While examining the ribbon cable look for a small hole or perferation in the cable. This can be caused by the wire not being aligned when the cartridges are replaced. If there is a hole in the ribbon assembly. You have to order the whole cartridge and ribbon assembly. This is a major repair and can cost almost as much as a new printer. I know this because , I just bought two on line one the ribbon cable was punctured and the other wasn't. I made one that worked out of two. Good Luck!!! Scrivitron
Posted on Jul 11, 2007
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