Question about Dell Inspiron 1501 Notebook

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CONNECTING TO THE INTERNET

Hello I have called my service internet and they said it could be my network card---- I am connected to the internet then I am not then I am then not sometimes I be disconnect for hrs I have tried everything my internet service told me but still problems so could it be my network card and -- I am computer challenge so where is the darn thing in my computer thanks Hello, I having having the same problem that Hugoblue had. Starting during the summer, my laptop(Dell Inspiron 1501) wireless would not work for days at a time. Usually, I would just use the internet via an ethernet cable. However, two weeks ago, I started having problems with that as well. Now, whether I am at school, work, or at the house, I cannot use my wireless or the ethernet cable. If anyone has any ideas, please give me explicit instructions to follow because I do not want to leave any room for errors. Also, if it is possible to chat, I would greatly appreciate that.

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  • bird_tch Sep 20, 2008

    I found a net diagnostics tool on my computer and ran a scan. Apparently, my wireless card failed due to the incorrect IP address. Is it possible to change the IP address. If there is, please give me very detailed directions to follow. Thanks

  • bird_tch Sep 27, 2008

    Hi Aandy75755



    I'm sorry for replying to your advice so late. My next door neighbor was trying to help me as well.



    I booted the system in safe mode with networking and I was able to use the internet. Do I still need to do a total system restoration? I received this laptop as a birthday gift. My mom purchased it at a computer sale-and-show. This means that the laptop was upgraded before we bought it. Will I have to upgrade it to windows XP again if I do a total restore?



    Thank you for steps because I don't have a cd. I knew it could be done without one, but I didn't know how.

  • bird_tch Oct 01, 2008

    Aandy,



    Thank you thank you thank you thank you thank you!



    If you had not given me those directions to boot my computer in safe mode, I don't know what I would have done. I had been trying to restore the system to an earlier date. But, it didn't work until tried it in safe mode. Now, my Internet works(ethanet and wireless), and I'm using my laptop right now. Again, thank you.

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It can be a software or a hardware issue.
If you have XP try booting the system in Safe Mode with Networking with Wired Connection. Check if the Internet gets disconnected when you are in Safe Mode with Networking.
If not then it can be the network card.
You can try to restore the system to the Factory Settings. It will wipe out the information but if there is any spyware or Virsu it will be removed.

Here are the steps :
1. Power the computer on.
2. When the Dell screen appears press and hold the <Ctrl> key on the keyboard, press the <F11> key, then release them both at the same time.
3. The Dell PC Restore by Symantec window appears.
NOTE: Press the keys one time only. If you press them more than once, a keyboard error occurs and the process has to be initiated again.
4. Click the Restore button or press the <Tab> key to highlight Restore and press the <Enter> key.
5. A caution message appears advising that all data will be lost.
6. Click the Confirm button or press the <Tab> key to highlight Confirm and press the <Enter> key.
7. The Progress window appears. Once the process is begun, Dell PC Restore usually takes only 8 to 10 minutes to complete.
8. When the restore is complete, the message the system recovery process was successful appears.
9. Click the Finish button or press the <Tab> key to highlight Finish and press the <Enter> key.
10. It will restart the system.


To restore the system to Windows Vista Factory Settinsg here are the steps -

1. Turn on the computer.
2. As the computer starts, press <F8> on the keyboard until the Advanced Boot Options menu appears on the screen.
3. Press the <Down Arrow> on the keyboard to select Repair Your Computer on the Advanced Boot Options menu, and then press <Enter>.
4. Specify the language settings that you want, and then click Next.
5. Log in as a user who has administrative credentials, and then click OK.
6. Click Dell Factory Image Restore.
7. In the Dell Factory Image Restore window, click Next.
8. Click to select the Yes, reformat hard drive and restore system software to factory condition check box.
9. Click Finish to restart the system.


Out of 100 Cases only 5 - 6 notebooks will have a bad Network Card. It seems to me 955 software issue.

Posted on Sep 25, 2008

  • Aandy75755 Sep 25, 2008

    Sorry. I mean 95% software issue.

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