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My printer will not communicate with my laptop, I have tried re installing the software, but this does not work I get a message saying port not found

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  • stebec Sep 21, 2008

    Hi

    My printer is a canon Mp610, operating system is vista home premium, the laptop i have is toshiba p200d satellite.

    My problem is I cannot load my software for my printer, the printer was working fine last week, then all of a sudden i kept getting a message saying printer is offline, i check all the cables and the were all connected. I decided to un install my software then re install it, It installs so far until it gets to installing the MP drivers, I get a message saying cannot find port.

    If I go into control panel and open my printer all that is there is microsoft XPS document writer, which I have not got a clue where it has come from. If I click add printer I get a message saying cannot perform task.

    Hope this helps

    Steve

  • steve shroder May 11, 2010

    how about some specifics like model numbers, operating sytem, interface types, anything that may shed light on the technical aspects of your problem. your post is very vague.

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It sounds as though you have blocked permissions. Is this your personal pc or a company machine? if it is a company machine then you need to interface with your network administrator to resolve your issue.
If it is your personal pc, then you must log on as the administrator to perform this installation, and i would also advise you to go to your printer manufacturer's web site and get the latest vista drivers. Vista is still relatively new and new drivers are popping up everyday. Good luck!

Posted on Sep 23, 2008

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If its a Usb cable issue try reconnecting in another Usb port sometimes some ports are usb 2.0 or 3.0 and will not be powerful enough for your printer, In addition try using another cable it could be faulty also printer cables are sometimes similar to scanner cables swap them round this depends on the male fitting though if they are the same,
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