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Keyboard not working.

None of the keys work. Happened all at same time. The pointer/mouse on the keyboard works.I cannot start computer. If I plug in a outside keyboard into the laptop, it will work.
Thank You
Carl

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  • Brian Ebeling May 11, 2010

    sounds like a driver problem possibly. what is laptop make, model etc.. and what is your operating system?

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I have a Dell 2350 PC and none of the usb or other ports work except the monitor


Make sure the batteries are inserted correctly and have charge if applicable
usually located on the underside of the mouse there might be small plastic sticker with a phillips head screw under it rub your fingernail over the top to see if it has a screw
or make sure the usb device is properly inserted for wireless
the usb or Ps2 connection are secure with a dust free connection

or it might be the usb for wireless mouse or lead connecting to the usb port or even a faulty mouse
if this does not fix the problem
Restart you computer tap the f8 key repeatedly to enter safe mode where the only things working will be your keyboard and mouse allowing you an attempt to repair your computer
If done properly the user should get to a screen similar to the below screen.
Select the option for Safe mode command prompt only
Windows Advanced Options Menu
Please select an option:
Safe Mode
Safe Mode with Networking
Safe Mode with Command Prompt
Enable Boot Logging
Enable VGA mode
Last Known Good Configuration (your most recent settings that worked)
Directory Services Restore Mode (Windows domain controllers only)
Debugging Mode
Start Windows Normally
Reboot
Return to OS Choices Menu
Use the up and down arrow keys to move the highlight to your choice.
select safe mode
click start control panel administrative tools computer management device manager scroll to mice and other pointing devices you might see a yellow exclamation mark ! or question mark ? or a red x
right click you will need to update the driver
Click start control panel mouse you should see 4 tabs buttons pointers pointer options and hardware under hardware you have options to troubleshoot also you can select properties under driver you will have options to update driver rollback driver or uninstall also
I have found that the best way to adjust your mouse settings is to create a control panel in your bottom toolbar scroll to the bottom of your screen right click you will see an array of options select the toolbar option then select desktop
then you will see the desktop in the bottom toolbar select the 2 arrows >> then all control panel items then select mouse this is in WINDOWS 7
in XP you will have to select the new toolbar option once you have that a browse option select my computer then control panel then a control panel option will be in the bottom toolbar
Click start control panel keyboard hardware make sure you have the right keyboard selected
or you might have uninstall the keyboard then restart your computer then reinstall it and its drivers
click start control panel administrive tools computer management device manager scroll to keyboard you might see a yellow question /exclamation mark ? ! or a red X right click update driver

http://www.microsoft.com/hardware/download/download.aspx?category=MK
complete range of drivers

May 04, 2013 | Dell Dimension 2350 PC Desktop

1 Answer

Windows XP loads up but when prompted to click user, mouse will not work, I have tried 2 different mice confirmed to work on another PC, keyboard then locks up when press any key, tried to repair with xp...


try blowing out all of the dust from your laptop keyboard using a fine air blower from an air compressor making VERY sure there is no MOISTURE in the lines.
dust causes static which causes lots of problems with a computer and its parts
or if this does not fix the problem
click start control panel keyboard you can change your settings there
or you might have uninstall the keyboard restart your computer then reinstall it and its drivers
click start control panel keyboard hardware then properties you should see driver details,you will have options to update driver,roll back driver,uninstall
make sure you have the driver for the keyboard before uninstalling the driver
make sure the lead is good and has a secure connection diconnect the keyboard then reconnect it then reinstall the driver


as for the mouse
click start control panel mouse you should see 4 tabs buttons,pointers,pointer options also hardware under hardware you can troubleshoot or
select properties under driver you will have the options to update driver,rollback driver or uninstall and under hardware you can troubleshoot
in xp
hope this helps

Jan 22, 2011 | MSI K9N6SGM-V (7309-020(K9N6SGM-V))...

1 Answer

My keyboard will not work


Hi,

Keyboard Is Dirty:

Keyboards should be cleaned with "spray-n-wipe" cleaner and a cloth or tissue on a monthly basis. Ensure that computer is not powered up while cleaning the keyboard. Compressed air can also be used to clean between the keyboard keys. Another tip: clean the keys with a cotton swab dipped in alcohol.

"Keyboard Not Found" Message:

Your keyboard is not plugged into the computer securely. Unplug it and plug it back in and the problem should go away. If this doesn't work, follow procedure: "Computer isn't taking inputs from keyboard" (below).

Key Is Stuck:

1. If a key does not work or is stuck in the down position, you may try to remove it with a CPU "chip puller" tool. These simple "L" shaped tools are great at pulling out keys. Once you've pulled out the stuck key, you can try to stretch the spring to "reanimate" its action.

Computer Isn't Taking Inputs From Keyboard

1. Is keyboard connected to computer? Ensure that the keyboard is plugged into the keyboard jack and not into the mouse jack. If the keyboard was unplugged, plug it back in and reboot the computer.

2. If the keyboard still doesn't work on boot-up, power down the computer and try to borrow a friend's known-good keyboard for troubleshooting. Plug the new keyboard up and boot up the computer. If the new keyboard works, the old keyboard is bad and needs to be replaced.

3. If the known-good keyboard doesn't work, check your BIOS to make sure it sees the keyboard. It should say, "installed." If the BIOS recognizes the keyboard, then you probably have a bad keyboard port.

I Plugged Keyboard Into Mouse Port

1. Many mice and keyboards today use a PS/2 connector
. If you plugged your keyboard into the mouse port (or viceversa), follow steps 2 and 3.

2. Shut down the computer and plug the keyboard into the keyboard port. The keyboard port is usually marked with a "keyboard" symbol. Plug the mouse into the mouse port (usually marked with a mouse symbol).

3. Reboot the computer; the keyboard should work now. If keyboard doesn't work, check your BIOS to make sure the BIOS recognizes the keyboard. You should see the words, "installed" or "enabled" under the keyboard.

4. If the BIOS recognizes the keyboard but it still doesn't work, you may have a bad keyboard port.

I Spilled a drink on my keyboard!

1. If you spill any liquid in the keyboard, turn it upside down ASAP. Drain all the water out of the keyboard, shaking it if necessary. If you've spilled water into the keyboard, just let it dry. You may use a hair dryer to dry out area under the keys (remember, too much heat and you could damage the electrical components).

2. If you've spilled a soda into the keyboard, completely rinse it in warm water. No soap please! You may use a hair dryer at this point or just let it dry for 2 days. Ensure the keyboard is perfectly DRY before you attempt to use it again. Don't plug a wet keyboard into electrical equipment. Think safety.

5. If the keyboard still doesn't work, replace the keyboard.

Nov 13, 2010 | Dell Computers & Internet

1 Answer

The mouse appears to be on but the pointer on the screen does not move. The keyboard is still working. The re-set button does not correct the problem. Re-booting the computer does not work.


The same thing happened to me today. Somehow, something uninstalled my setpoint mouse software?!?!
While I was actually using the mouse?!?!
(it just stopped moving all of a sudden)

Don't ask me how/why this happened but I fixed it by unplugging the MX1000--both power and usb connection, plugging in an old serial mouse, rebooting the computer, opening mouse properties, going to the Mouse settings (in Control Panel), clicking the Setpoint tab, telling it to look for an update to the Setpoint program, letting it download and install the program automatically, then unplugging the old serial mouse, plugging in the MX1000 (usb first, them Power) and Voila'! Working as it should once again, even without a reboot. :o)
I love this mouse--perfect size, fast, programmable, accurate, long battery life, Perfect!

Aug 06, 2010 | Logitech MX1000 Laser Cordless...

1 Answer

Compaq notebook laptop: my mouse pointer or arrow is


If you have a manual for the notebook, check to see if you can use the function key and the similarly coloured key on the keyboard which enables/disables the touch pad. Usually you can disable the mouse pointer touch pad with this FUNCTION key + MOUSE key when pressed together. Often these keys have the same colour (usually blue). The purpose is to disable the touch pad when you are using an external USB or wireless mouse, then you press the 2 keys again together to enable the touch pad once you have removed the USB/wireless mouse.

If that doesn't work, borrow a USB mouse and attach it to your notebook to use temporarily while you diagnose the problem.

Dec 19, 2009 | Acer Aspire 5100 Notebook

1 Answer

Asus CS5111 keyboard stopped working


Try taking the batteries out of the mouse and let the receiver find the keyboard first, then once the keyboard is found put batteries back in mouse and let the receiver find the mouse.

Nov 21, 2009 | ASUS Computers & Internet

1 Answer

Acer monitor frozen & curser will not move.


If your mouse will not move, it is a problem with the computer, Make sure you're plugging it into the correct port. If it's a ps2 mouse don't plug it into the keyboard port by mistake.

Does the keyboard work? If you press the windows key does the start menu come up?

If the keyboard works, try using a USB mouse. If the keyboard does not work, try plugging the keyboard in where the mouse is and the mouse in where the keyboard is.

Feb 09, 2008 | Computers & Internet

1 Answer

Keyboard doesn't work


Normal 0 Press the Receiver button (and the lights will start flashing.
Then if the Keyboard isn't working, press the small RESET/CONNECT button on the back of the board to connect the keyboard to the receiver.

Sep 13, 2006 | Gateway 2520915 Keyboard

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