Question about Computers & Internet
This error occurs when you are not connected to the internet, check
your internet connection and make sure it is working properly.
The most likely cause for this problem is that your firewall does not allow Messenger to access the internet. This happens often if you install a new version of Messenger. Make sure Messenger is allowed access in your firewall rules. See our article on using Messenger through a firewall application.
This error might also occur if a proxy server is enabled in Messenger or Internet Explorer while you do not use one. To remove the proxy settings, click the "Tools" menu and then "Options..." at your Messenger main window. Then in the options screen click "Connection" in the list to the left. Next, click the "Advanced Settings..." button. You can try and uncheck all checkboxes in this screen except the one labeled "TCP" to let Messenger connect through a direct connection. If that does not work you can restore the settings again by checking the boxes you unchecked before.
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Posted on Sep 20, 2008
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Posted on Jan 02, 2017
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