I bought a new acer 5100 yesterday. Turned it on and it is locked on the Welcome screen. It won't go away and does not have a x to shut off. Anything I try to do and bareley see behind it says "user not authorized". thinking of taking it back to the "Source" for a refund?
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Seen this before and the only solution that seemed to work was to log on (use a usb mouse) and create a new admin account in users, Log off and log back on with the new account... worked for me and i then downloaded fresh touchpad drivers. , copied the files from the old account to the new one
If the laptop is that new, the problem is probably the touch pad "disable" button. Look for a small button just above or near the touch pad and make sure the touch pad is not turned off. If you cannot find the disable button, look in your user manual for the touch pad disable.
I was unable to turn my acer aspire 3690 on no matter what I tried the lights came on and the fan ran but no monitor no sounds.... searched the internet and reboted ect... Did you know acer aspires (mine at least ) has a screen lock? try pressing F12 and fn duh! I thought the mother board was shot.... my 4 year old had locked me out of it! Much easier than replacing the mother board huh?