Question about Canon MultiPASS MP390 All-In-One InkJet Printer

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Jammed at far right (error message ##345)

Print head cartridge carrier is jammed at far right and 'clicks" but doesn't move. light is flashing (alarm light) message error ##345.

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  • sshla2001 Sep 20, 2008

    no thanks brought it in the shop



  • Anonymous Sep 23, 2008

    Have same problem...

  • anxious2no Jan 28, 2009

    ink cartridges are jammed at far right, tried many things, please advise

    at bccracklen@hotmail.com otherwise it will be for the garbage as it is

    more expensive to get fixed.



    thank you



    cc

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Hi
I don't know if you have the same problem as me but my printer kept saying cartridge jammed so I opened it up and moved the cartride head gently to the left and got a flash light there is a little peice of metal on the base where the cartridges sit you have to make sure it is cliked back in and now mine works again.
I hoe this helps

Posted on Apr 14, 2009

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1 Answer

P4350


The carrier slides back and forth on a bar that must slide smoothly. When you open the printer up, the heads come to the center for cartridge removal, so that part of the bar is oiled. Try lightly spraying a silicone or Teflon spray or a drop of high quality machine oil to the bar where the head will go through it, smearing it along the the bar. Another part is the plastic belt with teeth on it that moves the head from side to side. If the teeth have broken off, the head won't move properly. Some of these printers have an entire head assembly where the cartridges set that can be removed after the cartridges are out. If this print head assembly is damaged or worn out you will also get the error. The head damage is usually because some one yanked jammed paper vigorously out, pushing the head out of position, or the print head was moving when something stopped the head.

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Print head jam


Check the LCD on your printer control panel or the status monitor on your computer for an error message. If there is an error message, follow the instructions to clear it.

If there is no error message, or if the problem continues:

  1. Open the access door.
  2. Disconnect the power adapter from the back of the printer.
  3. CAUTION: Do not use force on the printhead carriage to move it. Gently move the printhead carriage from side to side to see that it moves freely and there are no obstructions.
  4. Remove any obstructions that may prevent the printhead carriage and ink cartridges from moving to the center position.
  5. Close the access door.
  6. Connect the power adapter to the printer.
  7. Remove the ink cartridges from the printhead.
  8. Verify that the labels on the ink cartridges are intact, and that the cartridges are not damaged.
  9. firmly until you hear it click into position.
    black%20ink%20cartridge_generic.jpg
  10. Insert the color ink cartridge into the printhead, then press down firmly until you hear it click into position.
    color%20ink%20cartridge_generic.jpg
  11. Close the printer access door.
  12. Press OK to clear the error.
  13. Make a print.

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/*mp250 error code p03 alarm and on light flashing, color ink light on. trying to change cartridge but cartridge head will not go to the center so i can change it. help


manual replacing the print cartridges --> try rotating the left white gear back and forward releasing the mechanical lock of the print head it is a small plastic peace in the back of the of the head ...replace the cartridge as you need ...


about the error p03 it indicates a mechanical jam (head carriage - paper jem - paper pickup mechanizm - head cleaning mechanizm ) also clean carfully all sensors from inside ... it can give you a mechanical jam if blocked

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1 Answer

Receive message 345 and alarm which prevents operation.


Other Canon models "may" be repaired with these instructions also, for example MP370, MP390, etc. Try with your own risk.


Symptoms:
-Grinding noise (very loud)
-Flashes error code ##345

Error code ##345 = "BJ cartridge head cleaning error" -reasons for this are:
-Foreign material or dried ink in head cleaning unit (also known as "purge unit") , or waste ink pump jammed up. Make sure waste ink pump rotates freely, after cleaning. Clean the waste pump-hose too! Waste ink pump is located under head cleaning system.

Short solution:
1.Take apart and wash the ink clogged mechanical parts. Use hot water.
2. Reset waste ink counter

purge unit: HM1-0723-000 

see more parts: http://www.e-parts.fr/pictures/uploaded/files/MP_360_370.pdf

I hope this is useful

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1 Answer

Both lights are blinking and will not print


they call that flash codes or error codes. please count
count how many times the lights flash, here is what they mean

Alarm / Power light flashes orange 7 times consecutively (ink cartridge installed incorrectly)

Alarm / Power light flashes orange 5 times consecutively (Print Head Error)

Alarm / Power light flashes orange 4 times consecutively (Out of Ink Error)


Alarm / Power light flashes orange 3 times consecutively (Paper Jam Error / Cover Error)

Alarm / Power light flashes orange 2 times consecutively (Load Paper / Paper Feed Error)

Alarm / Power light flashes orange 16 times consecutively (This FINE Cartridge has previously been used)

Alarm / Power light flashes orange 15 times consecutively (FINE cartridge not recognized)

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I have a MP530 and had the 6A00 error code. I just took cotton swab with acohol and clean two clear plastic peices inside by the head cleaner and it fix the problem

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Did you replace the Black ink cartridge or the Color cartridge, or did you replace both?

Facing the front of the Canon Pixma MX310, did you install the Black ink cartridge to the left side, and the Color cartridge to the right side?

Do Not reverse how the ink cartridges go. Do Not install a Black ink cartridge, in the Color cartridge holder.

If the Alarm light came on, check to see if you have an error message in the LCD. (Not trying to insult your intelligence. The LCD is the little rectangular Liquid Crystal Display on your Pixma MX310 Operation Panel, to the left of the numeric buttons)

Do you have the Pixma MX310 On-screen manual?
Start>Hover on All Programs>Canon>Pixma MX310>On-screen manual

Click on the Troubleshooting heading.
If you have an error message code, click on the heading ->
An Error Message is Displayed on the LCD.

Also suggest you click on the heading -> Problems Sending Faxes.

See if the information provided has a solution to your problem.

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Fifteen Flashes: The FINE Cartridge cannot be recognized.
Possible causes are as follows:
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- The FINE Cartridge may not be compatible with this printer.
Install the appropriate FINE Cartridge. If lines are misaligned or the resulting output is not satisfactory, carry out the Print Head Alignment.

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Iv'e seen these problems a 100000000 times with this printer and I found a little article you may wanna read before going farther with this machine!!!! Go to http://.i18nguy.com

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