Question about Dell Dimension 3000 PC Desktop

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Computer goes to blue error screen 0x000000FC

Hello there,

The computer runs to blue screen gives me an error message, "A problem has been detected and windows has been shut down to prevent damage to your computer. An attempt was made to execute non-executable memory."

The technical information is:
***STOP: 0x000000FC (0xF89148E8, 0x02F32963, 0xF8914848, 0x00000001)

When I run it in safe mode, the files load down to WindowsSysten32DriversMup.sys before stopping and going to the old blue screen of death again. My son says he recalls a Windows update just prior to the problem, not sure if this is related.

Running Windows XP

I'd be grateful for your assistance.

Regards

Rich

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  • 4 more comments 
  • sremmah Sep 20, 2008

    Hello there, thanks for your advice. However I cannot get to the start screen, as the blue screen keeps coming up, I cannot log into the computer at all. Is there a way around this so I can do the System Restore. Again many thanks.

  • sremmah Sep 20, 2008

    Can you advise how to fix this?

  • sremmah Sep 20, 2008

    Thanks Soumyak however as I mentioned in the problem report, I can't access in safe mode. When I do so, the files load down to WindowsSystem32DriversMup.sys before stopping and going to the old blue screen of death again. My son says he recalls a Windows update just prior to the problem, not sure if this is related.

  • sremmah Sep 20, 2008

    Hi, I ran an express check from F12 on the splash screen as suggested by Proton (sorry I appear to have lost that person - still getting my head around how to use FixYa). The test came up with an arror message of 650F:136C Msg: IDE device failed. I appear to not have the Windows XP CD unfortunately, is there anything else I can try?

  • sremmah Sep 20, 2008

    Thanks folks for all your help but is there any way I can boot the system without the (lost) Windows XP cd?

  • sremmah Sep 20, 2008

    Hello Proton, unfortunately this doesn't solve the problem of not being able to boot the computer, even in safe mode.

    Appreciating your assistance though thanks.

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The Blue Screen of Death (also known as a stop error, BSoD, bluescreen, or Blue Screen of Doom) is an error screen displayed by certain operating systems, most notably Microsoft Windows, after encountering a critical system error which can cause the system to shut down to prevent damage.
Bluescreens on NT-based Windows systems can be caused by poorly written device drivers or malfunctioning hardware. In the Win9x era, incompatible DLLs or bugs in the kernel of the operating system could also cause bluescreens.
Bluescreens can also be caused by physical faults such as faulty memory, power supply issues, overheating of components, or hardware running beyond its specification limits. Bluescreens have been present in all Windows-based operating systems since Windows 3.1; earlier, OS/2 and MS-DOS suffered the Black Screen of Death, and early builds of Windows Vista displayed the Red Screen of Death after a boot loader error.
The term "Blue Screen of Death" originated during OS/2 pre-release development activities at Lattice Inc, the makers of an early Windows and OS/2 C compiler. During porting of Lattice's other tools, developers encountered the stop screen when NULL pointers were dereferenced either in application code or when unexpectedly passed into system API calls. During reviews of progress and feedback to IBM Austin, the developers described the stop screen as the Blue Screen of Death to denote the screen and the finality of the experience.[citation needed]


what happens and what should be done.

When getting the BSoD, the screen will go black for about a second and any playing audio will start to skip, and then a dark blue screen will come up with white writing. On Windows XP and Vista, it reads as follows:
A problem has been detected and Windows has been shut down to prevent damage to your computer. The problem seems to be caused by the following file: <Insert File Name Here>
<Insert cause of BSoD here>
If this is the first time you've seen this Stop Error screen, restart your computer. If this screen appears again, follow these steps:
Check to make sure any new hardware or software is properly installed. If this is a new installation, ask your hardware or software manufacturer for any Windows updates you might need.
If problems continue, disable or remove any newly installed hardware or software. Disable BIOS memory options such as caching or shadowing. If you need to use Safe Mode to remove or disable components, restart your computer, press F8 to select Advanced Startup Options, and then select Safe Mode.

It then tells you the technical contact information.

Details Each BSoD usually displays a message such as FILE_SYSTEM, and a number like 0x00000022. The usual parameters displayed for the BSoD are these:
number of error (parameter, parameter, parameter, parameter) name of error
All of the above information is important in understanding and determining the cause of the BSOD.[11]
Depending on the value "number of error", all, some or even none of the parameters contain data pertaining to what went wrong, and/or where it happened.

for how to repair ----what went wrong while loading the software----- how to reload again without loosing any files----
and much more help click this link for step by step directions and diagrams/pictures

http://en.wikipedia.org/wiki/Blue_Screen_of_Death

feel free for further queries.

thanks.

Posted on Sep 20, 2008

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You will need a windows CD. If you do not have one we can not go any further with trouble shooting. You will then need to have it repaired by a qualified technician to fix this error. You can bring it to geek squad and they will do it for a fee. If you still have any questions let me know. If you have a moment to accept and rate this solution it would be appreciated.
Thanks,
Lee

Posted on Sep 20, 2008

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You need to repair windows will the windows installation disc if you not have a that disc take it to a computer they will repair it for you,

Posted on Sep 20, 2008

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Hi Rich,

This problem is most likely caused by one of your PCI cards. Open up your computer and remove them ONE AT A TIME. In other words, power down your computer and remove one of the cards, then turn your computer back on. Keep doing this until the problem goes away. Note that it may be your video card if it is not onboard.

Posted on Sep 20, 2008

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Observe if when power on you here a continued beep at memory checking state. If yes, switch off for a minute , and try again. if problem insists remove and refit memory cards to make sure they are well inserted in there slots.

Posted on Sep 20, 2008

  • Kleanthis Mavropoulos
    Kleanthis Mavropoulos Sep 20, 2008

    (you here a continued beep) correct > you hear a continued beep

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Hi!!!!!

try to open up the tower

check the ram of your computer
try unset it and clean
and put it back properly!!!

if it is happen again!!!!

and try re-installe your video card


and if it is happen again!!

try to diagnost or surface scan of your harddisk if it has a badsector

it it is happen again try to reformat your

your operating system if you know how
to format and buck up all the files that u need

and if it is happen again in again

try to replaced your
Ram must be on the same speed or borrow from your friends
or
the hardisk may be had a bad sector try to bowrrow from your friends

try it!!!!

good luck

Posted on Sep 20, 2008

  • ronald suboc
    ronald suboc Sep 20, 2008

    try it might be the Ram so some to your friends
    must be at thesame speed or clock

    or roll back all the hardware device on the system in the comtrol panel
    o
    r the operating system maybe
    try run system restoration


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Http://www.aitechsolutions.net/mup-sys-resolved.html

Solutions to mup.sys


Thank you for choosing FixYa



Az.

Posted on Sep 20, 2008

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Power on the computer.As starting press F8 and the from screen you can select "safe mode" or better "last known good configuration" and press enter.

Posted on Sep 20, 2008

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Hi,

If I understand your post correctly, you cannot even completely boot even in Safe Mode. Surprisingly, in some instances, it could be a hardware error/conflict. If you are using a USB mouse or keyboard, temporarily replace them with PS/2 versions. If you have any USB devices installed (printer, flashdriver, camera), remove connections prior to booting. You could also try to enter your CMOS/BIOS setup and set all to default.

Alternately, if it is the Mup.sys error, you can boot to your WinXP installer CD and go to recovery console. Log into C:\Windows, expand the d:\i386\mup.sy_ file to C:\Windows\System32\Drivers folder.

Hope this be of initial help/idea. Pls post back how things turned up or should you need additional information.

Good luck and kind regards. Thank you for using FixYa.

Posted on Sep 20, 2008

  • Louie  Role
    Louie Role Sep 20, 2008

    H again,

    Hopefully, this would still be visible to you.

    To sum:


    • your Dell Dimension 3000 will not boot even into Windows XP Safe Mode;

    • you have no access to a recovery CD or a Win XP installation;

    • you suspect Mup.sys to be corrupted
    If it would appear that you have a problem with C:\Windows\Systen32\Drivers\Mup.sys and as proposed by others and some more:

    • check your memory, USB devices;

    • check the power supply connections;

    • reset the CMOS/BIOS to default;

    • Incidentally, it is significant that the error message was "IDE device failed" which could refer to a defective HD or its connector (is it an IDE?). Pls likewise check the connectors and again the power connectors.
    Other options possible:


    • remove the HD from the Dell and with the use of an IDE/SATA to USB interface external adpter, pls connect to a 2nd PC.

    • directly copy from the 2nd PC the Muyp.sys file and overwrite the one in the HD of the Dell;

    • scan for possible viruses;

    • delete temp and temporary internet files in the Dell's HD.
    Hope that this be of additional help/idea.

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Thermaltake 750 Watt Toughpower, Gigabyte P35 DS4, Core 2 Duo 6600, 2 x 1 GB GSKILL RAM, Creative X-Fi Extreme Music, 250 GB Western Digital, 1 DVD, 1 external DVD-RW, Windows XP Pro SP2.

My previous graphics card was a Gecube 1950 XTX. I downloaded and installed the 8.2 drivers from ATI site and the PC ran without problems.

Recently I bought a Sapphire 3870 X2, so I uninstalled the 8.2 drivers from my system, removed the 1950 XTX card, and plugged the 3870 X2 card in. When I turn on the PC, it boots normaly but when it logs on to Windows a blue screen of death appears with the following message:

" A problem has been detected and windows has been shut down to prevent damage to your computer. An attempt was made to execute non-executable memory.

If this is the first time you've seen this stop error screen, restart your computer. If this screen appears again, follow these steps:

Check to make sure any new hardware or software is properly installed. If this is a new installation, ask your hardware or software manufacturer for any windows updates you might need.

If problems continue, disable or remove any new installed hardware or software. Disables BIOS memory options such as caching or shadowing. If you need to use Safe mode to remove or disable components, restart your computer, press F8 to select advanced setup options, and then select safe mode.

STOP: 0X000000FC (0XB4116C40, 0X29F95963, 0XB4116B7C, 0X00000001)

Beginning dump of physical memory. Physical memory dump complete. Contact your system administrator or technical support group for further assistance."

Every time I restarted the system the above blue screen appeared. Then I decided to remove the 3870 X2 and put the 1950 XTX back in. No blue screen appeared, so I nstalled the 8.2 drivers with no problem. Then again I switched the cards so my system had the 3870 X2 in it and turned on the PC (the only difference was that unlike the first time, this time I had the 8.2 drivers installed already). The blue screen appeared again, but after one restart I didn't see any blue screen, and the only message I got was that there was an unknown PCI device (a yellow questionmark in device manager under "Other Devices - Pci Device" ). The computer was running fine, I played a couple of games and for about a week I didn't have any blue screens (just the message for the unknown PCI device).

Recently, the 8.3 drivers were made available. I downloaded them from ATI site, I unistalled the 8.2 drivers, but when I restarted the blue screen appeared again. I resolved the situation following the same steps described in the previous paragraph.

It seems to me that every time that ati drivers will be updated, in order for me to install them, I will have to switch to my previous card, install them and then put the 3870 X2 back in again.

Posted on Sep 20, 2008

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Hi,
The problem could be casued because of loose memory module. Follow the instruction given below to remove and reseat the memory on the system.

http://support.dell.com/support/edocs/systems/dim3000/en/SM/parts.htm#wp1076397

Additonaly you can run diagnostics on the computer to check if the problem is because of faulty component
1. Power on the computer
2. On the dell splash screen tap on the f12 slowly 5 times
3. select the option boot to utlity partsion
4. Select 32 bit diagnostics
5. Select express test


Post the results here if any


Thanks
proton

Posted on Sep 20, 2008

  • Mandeep  Singh
    Mandeep Singh Sep 20, 2008

    Follow the following wizrad to troublesoot the blue screen message .



    http://tinyurl.com/4ov3ro





    Thanks

    proton

  • Mandeep  Singh
    Mandeep Singh Sep 20, 2008

    Hey,

    Sorry for the delayed assistance ... it was night time in my side of the world.Ok if the test failed and returned the error code you mentioned , its normal. Now you have two choices to make from here , 1 if you have critical information on the computer, you can try repairing windows xp , but for the same you would require the the windows xp cd. You might need to call dell fro the same, they would give it you free of charge.

    2. You can reset the computer to factory defaults,but the only drawback of the same procedure is you would loose everything installed and stored on the computer after you got it .







    Thanks

    Proton

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To temporarily turn off DEP and get into the system, please do this: Start the system in safe mode by pressing F8. When the system starts, double-click on the system icon in the Control Panel and select the "Advanced" tab. Now click on the "Settings" button under the head "Start-up and Recovery." In the dialog box that pops up, please click on "Edit". This will open the Boot.ini file. In that, look for the word "/NoExecute=OptIn" and change it to "/NoExecute=alwayaoff", save the file, and restart. To permanently solve the issue, please update the drivers of your additional hardware such as the TV tuner cards by downloading the latest drivers from their respective sites. If the Stop Error happens to be any thing other than the error discussed above, then go to support.microsoft.com site and type in the error number in the search text and search. If you are still not able to find a solution, please mail us the exact error code and we can help you out. Please e-mail at eworld@thehindu.co.in

Posted on Sep 20, 2008

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You might have installed driver software that may not be compatible with you computer. Therefore, a blue screen will come up with a register code description of the certain file that can corrupt the OS.

Posted on Sep 20, 2008

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Go to start then control panel and then to system maintenance then to system restore it will take you back to when your computer was good and fix al;l the errors

Posted on Sep 20, 2008

  • chris07551 Sep 20, 2008

    welll u need to put the windows xp disc in and press repair windows

  • chris07551 Sep 20, 2008

    nothing else you can do you can get a new hard drive? or have tro download xp off someone elses pc then repair yours with it



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