Question about SanDisk Sansa e250 MP3 Player

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Computer not registering mp3

Hi my name is alex and my sansa e250 is not being registered to my computer. At first i thought it might have been the battery so i replaced it and that got the mp3 to turn on but it will still not register on the computer, do u think it might be the usb cord or the usb ports on the computer, my sister plugs in her same sansa e280 into the computer and it works so if you don't mind and reply back i would appreciate it.

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  • ahill04 Sep 21, 2008

    i appreciate it but that didn't help. i can not find the recovery tool and the sandisk website for a e250r regular, there is the sansa connect recovery tool but that is not what i need, if you send me a link or something i would greatfully appreciate it

    thx

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Use REC instead of volume +
These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.

Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/DriverDownload/driverList.asp
If these fail, then:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer.
-Tha Mp3 Doctor

Posted on Sep 20, 2008

  • Corey Knoettgen
    Corey Knoettgen Sep 21, 2008

    Try her USB cord first. If that fails, try one of the usb ports on the back of the computer to see if you have better luck.

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;) michael

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