Question about Maytag MAH6700AWW Neptune Front-Load Washer

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Strong mold smell inside washer

My washer is 2 years old and now has a strong moldy smell inside. I have tried bleach, vinegar, afresh, powder with no results. I previously use liquid HE detergent but recently switched to powder. I wipe out rubber gasket and door after each washing. Odor is so strong you can smell it when you walk into the laundry room. Rubber seal clean with no residue, smell is from deep inside washer.

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  • Anonymous Sep 21, 2008

    The smell is horrible when I wash a load of jeans or dark clothes. I use HE detergent only, but still get the smell. I have run the bleach solution suggestion in the owners manual, but the smell is still there. Have recurring problems with the pump going out. Noticed when the machine goes to spin not all the dirty water is going out before clean water is going in, result, nasty clothes that aren't rinsed clean of the dirty water. This is a problem with these machines even if the manufacturer doesn't want to admit it. Had the high end Whirlpool front load which did the same thing. Thought buying a Maytag would be a step up, boy, was I fooled. I haven't seen this clean out solution you are talking about, where can you get it?



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If only I had read the reviews 1st , I have the same problem with my washer , I just purchased it last month , it was working fine , the appliance store I bought it from didn't bother to put the use and care guide in it like they said before they shipped it to me , so I figure well I'll just download it and print it , I did download it and forgot to print it , I didn't do any laundry for a few days ....the day I thought well laundry if piling up better do some . Little did I know , as soon as I opened up the door to the washer (wham!!!) hit with the god awful smell of mold or mildew (ugh) . So I got on my computer and read some reviews on this matter , found out about affresh and smellywasher , thought to myself , well I don't live in a major city where aval. nor did I want to wait for the mail to arrive , so I took the matter into my own hands there has to be a solution to this I thought , those companys can't be the only one to come up with a solution to this major problem I see growing all over it seems .
So I did print the use and care guide , thinking , hmmm well I didn't know I was suppose to shut off the water supply after a days washing , suppose to use 1 cup of bleach to 2 cups of water to refresh the inside drum , so thats what I did , think it worked , heck no.....hmmm what else could I possibly do to get the smell out , tried running straight bleach with hot water , in a full cycle , didn't work , thought well I just bought this darn thing , and I am not about to give up on this matter , went to bed , with a sick stomach cause of the days battle with the washing machine , ugh , Good Morning , today is a new day and I have a game plan , use everything possible and that is safe to get rid of that smell , used baking soda and vinigar , didnt work , hmm thought , well they did mention about the build up on the inside drum . so I went to the one and only local store we have and looked at what products were aval. there were no dishwasher powder that I read about that might work , found some clorox hard surface spray , some lime away and some rubbing alcohol , took the products home and sat in front of my washer and thought well , it's worth a try , something is going down and it's either me from being sick or the washers bad smell and for damn sure it wasn't going to be me , ( not after being sick from the night before) so I rubbed the washer rim with the rubbing alchol you know where the bad smell seems to be coming from waited for it to dry , sprayed it with the clorox hard surface cleaner waited for about 5 mins. wiped it off dry , used about a half a cup of the lime away in 2 cycles of hot water and ran a cycle of just hot/cold water by itself and .......drum worked no smelly washer , I knew it wasn't going to be goin down , hahaha hope you enjoyed and hope this helps you.......

Posted on Oct 07, 2008

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Powder is tuff on a front loader, liquid is the way to go. One solution is to use a ratio of 2 Tbls of soap to 1 Tbls of softener as this machine uses 70% less water and this makes the solution of soap much stronger causing a build in the back bottom of the tub. Every one I have rebuilt has had to be scrapped out because of excess soap, liquid or powder. This stuff turns black and is awful. I usually use washer magic only and knowing that one use will not remove even 3 years of build up but is a process of reversing the junk. So I will by one from Walmart for about 4 bucks and pour the contents into the machine will empty of clothes and water and let it sit over night to start breaking the stuff down, then in the morning I will run hot water in the closet sink to the machine so when I start the cycle the water is hot. So after soaking you want hot water with a heavy agitation plus a second rinse and that will remove half of the junk. I usually do this every month on my top loader because of hard water and my clothes do smell much better for it

Posted on Sep 20, 2008

  • John Robbins
    John Robbins Oct 15, 2008

    The problem with this is that the material used to seal the bearings and the door become brittle from from strong alkalines and some acids, if used caution must persist to use the smallest amount. I understand this frustration and have seen owners use everything, usually down the road is premature seal failure recognized by Maytag and not covered under a normal warranty. Although these can be used eventually the seals will fail or corrosion will pit the spider holding the basket to the spindle.

    Thanks SearsTechToo



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Try using bleach with hot water, run a cycle with hot water and bleach. Or spray bleach +water mixture on the seal. Run a cleaning cycle with hot water and bleach or vinegar at least once a month to reduce the growth of mold in other parts of the washer. If the growth is very high then try and leave the door open for 4-5 hours and let it dry and then spray the bleach+water (3:1) mixture on the seal. Let it dry for another 2-3 hours. You may need to change the seal in case of extreme growth of mold. Hope this helps...


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