Question about Dell Latitude D800 Notebook

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Dell Latitude D800- Keyboard and mouse stop working when undocked.

I have a USB keyboard and mouse jacked in to the docking station at work. However, after performing a complete shutdown, then undocking and taking laptop home, I boot at home and the on-board keyboard, touchpanel pointer, as well as the little pointer nipple between the G&H keys are completely non responsive. Same with any external input device I might plug directly into the laptop's onboard USB ports.

I am able to hit F2 during bios initialization but I see no bios settings that might be helpful.

If I let it boot up without launching bios setup, then Once windows starts, when it is just a plain screen while windows is still loading, the onboard pointer works for a brief period, but then freezes just before the "Insert Card or Press CTL=Alt-Delete to Login" welcome message appears. At that point all input devices are dead. It seems that Dell and Bios are kicking things off right, but that Windows is deciding it doesn't want to talk to any input devices.

Any ideas?

Posted by on

  • jvetterick Sep 20, 2008

    Just to clarify, everything works fine when docked at work. Problem only comes up when laptop is run away from "momma".

  • rmblefsh Jan 18, 2009

    I'm having the same issue when using my KVM switch. I cannot get my keyboard and onboard pointers back at all.

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First update any drivers for your dell.

www.support.dell.com

Is the dock a dell dock, or a universal Dock?

the drivers may need updating.


Some times when you plug a dock in, and turn it on, they will load them into the drivers and when you unplug it, it gets confused and when you boot it up it has to re-install the original drivers and does this while its booting.

This happens alot with the GX620 desktops. If you pull a USB keyboard out while its off and plug it back into a different USB port and tun it on. It wont work right away.

We end up having to let it sit at the login screen for a while till it reloads the drivers to the new USB port.

You will know if yours is doing this as the Hard drive light will be flickering and running.

Try booting it up and letting it load windows and waiting a few minutes.

Posted on Feb 04, 2009

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