error message 80150010 when trying to sign into Live, follow the
following instructions:
1. From the dashboard logout of Xbox Live if logged-in
2. Remove any profiles on the Xbox 360 with the same name as the
gamertag being recovered (This can be done on the “System” blade within
the “Memory” option)
3. Using the “Xbox Live” blade, select “Recover Gamertag from
Xbox Live”
4. When prompted, enter the gamertag being recovered and click
“Next”
5. On the “Passport Network Account” page, press the “Y” button
to “Recover with Original Xbox Info”
6. Proceed to recover the account by providing the information
requested by the prompts
- To delete a profile
- On your console, go to My Xbox, and then select System
Settings.
- Select Memory.
- Select the storage device where the profile is located.
- Select Gamer Profiles.
- Select the gamertag that you want to delete.
- Select
Delete.
- Select Delete Profile Only.
- On your
controller, press the Guide button.
- Select
Recover Gamertag and follow the
on-screen instructions.
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