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please do the following just turn off yout phone and try to do hard rest for your mobile , press *,#and 3 with switch on button till you have formate screen ,.. this is teh most safe way to remove the tracker but you can also lose any other programmes .
Do you have dropped the cell sometime. You may need to open the case to see for any loosing connection. Sometime, for a long usage, some connection with the main board has been misaligned or relocated cause loosing contact. The only way to know what happens you need to open the housing. If you need instruction, please view the link below:
I hope this gives you some hints
just fully uninstall your pc suite from your computer restart it then install it again, normally it happens beacause of any single file is missing there unexpected way. after installing connect your phone.