Will run in reverse, but with switch in run mode, the paper jam sensor light comes on and mach. wont work. took cover off and checked connections on board, and mach. ran a couple times and the light came back on and it wouldn't work, ther was no paper in mach.
Unplug the shredder. When you remove the cover carefully remove the auto start sensors. There is a little pushdown tab.Clean them with a soft cloth. A kleenex will be ok. Re-insert them, making sure they lock in place. Plug the shredder in an see if that solves your problem.
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Most shredders will have a shred and a reverse setting. Is it running in reverse? Has the bin been emptied? With the power off, you can remove the bin and manually pull excess shredded paper jammed in the cutting heads -watch out, sharp metal . Once cleared run single sheets for the first minute to help clear rollers.
The Royal cx-6 shredder is a small consumer shredder rated for "up to 6 sheets at a time" so yes it will jam with anything more that 6.
If running it in reverse won't work you will have to try to open it up and see if you can manually turn things to get the paper back out...there is no other way if it wont run in reverse...hopefully when you have the paper removed the machine will still function.
I had similar problem. I took unit apart and checked the motor by hotwiring it after checking voltage coming off the circuit board connections that the motor is connected to. Motor did not run until I tapped it a couple times with a hammer. Seems ok now.
OK lets try. You likely have a photo sensor that detects the paper and it is dirty. It is likely covered with paper dust (hopefully only on the outside) Locate the sensor and wipe it off or just wipe the entire throat area. WITH MACHINE OFF Hope this helps
Run the shredder in "Reverse" mode for 15 seconds.
Oil the cutting head thoroughly as this is a High Security shredder.
Test it at 4-5 sheets.
They always overrate the capacity but if you want to keep it operating, shred 3-5 sheets max.
Running for serveral minutes could be due to dirty optic sensors. Unplug the shredder, remove the top (2 screw underneath front and 2 in back). Remove the sensors (they have a little pushbutton tab) and clean thoroughly with a soft cloth. Re-insert the sensors ensuring they lock in place, reset the top cover and test.
I have the Infoguard SX100M Axeus, sold by Staples. Only the reverse was working, UNPLUG and open back cover, the paper mechanical switch was working fine, red side switch, the gears and fuse were all ok, I think something on the circuit board was fried. I switched the BLACK and WHITE wires with each other going to the shredder motor, thus when I switched it to reverse, it would go foward and shred. Its working now, only in reverse.
This is an issue with the paper feed sensor which may be a electronic eye or a mechanical switch if it is mecanical you may just have to jiggle the switch a few times, occasionally paper may get stuck behind it not letting it activate. If it is electronic you have bad sensors or bad pc board and you'll have to contact the manufacturer for further info.
The auto switch is stuck. Feed more paper in it to clear it, and kick once for me. The shredder has a paper jam. You can try 3 or more sheets at one time to clear it. Also try 'paper shred oil'. You can buy it at Office Depot or Office Max.