Question about Bissell 7920 ProHeat Pro-Tech Upright Wet/Dry Vacuum

1 Answer

Cannot switch it back and forth from floor to hose

THE SMALL PIECE THAT IS INSIDE THE MACHINE THAT SWITCHE IT BACK AND FORTH FROM FLOOR CLEANING TO TOOLS OR PRETREAT, HAS EITHER BROKEN OFF OR SLIDE DOWN, (I THINK IT IS THE FIRST ONE) DO THEY SELL THIS PART SO I COULD GET IT WORKING AGAIN THANKS

Posted by on

1 Answer

  • Level 1:

    An expert who has achieved level 1.

    MVP:

    An expert that gotĀ 5 achievements.

    Governor:

    An expert whose answer gotĀ voted for 20 times.

    Hot-Shot:

    An expert who has answered 20 questions.

  • Contributor
  • 37 Answers

Yes it is sold separate. its called the divertor and can be purchased from bissell or one of there dealers. hope this helps. if you need assistance with the installation i would love to help after purchasing the part.

Posted on Sep 26, 2008

  • Elaine
    Elaine May 22, 2016

    Sparky, My Divertor handle came off. How do I reinstall or did I break the Bissell ProHeat Pro-Tech entirely? Model 7920.

×

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

The hose is sucking up but the base plate doesnt?


If you have taken the bottom end of the machine apart, you might not have reassembled it correctly so that the path to the floor (base) plate is obstructed when the vacuum cleaner body is laid back, otherwise:

You have either a blockage in the section of the cleaner in the vicinity of the short flexible hose and the floor (base) plate or the the short flexible hose has become detached at one or both ends.

1. Stand the machine upright with the beater bar in the "off " position. Machine switched off but plugged into the mains outlet.
2. Lay machine on its left hand side. You will see the short flexible hose uppermost. Check that it is attached at both tends and has not split or cracked. Check for obvious visible obstruction inside.
3. Remove the floor (base) plate by releasing the three plastic clips with a quarter turn anti-clockwise. Lift floor plate forwards and check no obstruction. Replace floor plate. Stand machine upright on floor.
4. Press two plastic clips to release the inspection cover, on bottom right hand side of machine (when standing behind it). Look into the hole: you will now be looking down into the U-bend that leads to the hose. Switch on the machine: full suction should be at the hole on the side of the machine (otherwise the hose would not have worked). Switch off.
5. Lean the handle and machine body backwards, as though you were going to use the machine on the floor. The hole to the hose now becomes covered and you will be able to see into the short flexible hose that leads to the floor plate. Check for obstruction. Replace inspection cover.

If there's no obstruction and the flexible hose is sound and attached securely then the machine will work - there's nothing else to check.

Jul 10, 2014 | Dyson DC14 Bagless Upright Cyclonic Vacuum

1 Answer

The hose is sucking up but the bottom doesnt...


Why have you posted this question twice on the same day?

If you have taken the bottom end of the machine apart, you might not have reassembled it correctly so that the path to the floor (base) plate is obstructed when the vacuum cleaner body is laid back, otherwise:

You have either a blockage in the section of the cleaner in the vicinity of the short flexible hose and the floor (base) plate or the the short flexible hose has become detached at one or both ends.

1. Stand the machine upright with the beater bar in the "off " position. Machine switched off but plugged into the mains outlet.
2. Lay machine on its left hand side. You will see the short flexible hose uppermost. Check that it is attached at both tends and has not split or cracked. Check for obvious visible obstruction inside.
3. Remove the floor (base) plate by releasing the three plastic clips with a quarter turn anti-clockwise. Lift floor plate forwards and check no obstruction. Replace floor plate. Stand machine upright on floor.
4. Press two plastic clips to release the inspection cover, on bottom right hand side of machine (when standing behind it). Look into the hole: you will now be looking down into the U-bend that leads to the hose. Switch on the machine: full suction should be at the hole on the side of the machine (otherwise the hose would not have worked). Switch off.
5. Lean the handle and machine body backwards, as though you were going to use the machine on the floor. The hole to the hose now becomes covered and you will be able to see into the short flexible hose that leads to the floor plate. Check for obstruction. Replace inspection cover.

If there's no obstruction and the flexible hose is sound and attached securely then the machine will work - there's nothing else to check.

Jul 10, 2014 | Dyson DC14 Bagless Upright Cyclonic Vacuum

1 Answer

Only suction from hose


What again for the third time? Already answered this but if it helps:

If you have taken the bottom end of the machine apart, you might not have reassembled it correctly so that the path to the floor (base) plate is obstructed when the vacuum cleaner body is laid back, otherwise:

You have either a blockage in the section of the cleaner in the vicinity of the short flexible hose and the floor (base) plate or the the short flexible hose has become detached at one or both ends.

1. Stand the machine upright with the beater bar in the "off " position. Machine switched off but plugged into the mains outlet.
2. Lay machine on its left hand side. You will see the short flexible hose uppermost. Check that it is attached at both tends and has not split or cracked. Check for obvious visible obstruction inside.
3. Remove the floor (base) plate by releasing the three plastic clips with a quarter turn anti-clockwise. Lift floor plate forwards and check no obstruction. Replace floor plate. Stand machine upright on floor.
4. Press two plastic clips to release the inspection cover, on bottom right hand side of machine (when standing behind it). Look into the hole: you will now be looking down into the U-bend that leads to the hose. Switch on the machine: full suction should be at the hole on the side of the machine (otherwise the hose would not have worked). Switch off.
5. Lean the handle and machine body backwards, as though you were going to use the machine on the floor. The hole to the hose now becomes covered and you will be able to see into the short flexible hose that leads to the floor plate. Check for obstruction. Replace inspection cover.

If there's no obstruction and the flexible hose is sound and attached securely then the machine will work - there's nothing else to check.

Jul 05, 2014 | Dyson Vacuums

1 Answer

Switch Assembly


one spring larger goes on the red on /off small spring goes on the little white piece

Apr 05, 2014 | Dyson DC40 Multi-floor Vacuum DC40

6 Answers

Hi my dyson dc18 has great suction from wand but when you got to use the vac for floors little suction but wand still got suction even while vacuming floors is it suposed to stop suction from wand


My Dyson dc18 had the same symptoms. The wand worked well and the floor bar had no suction. After removing pieces & shoving my fingers into the machine (no blockage) I found the suction pipe rotates between two positions (floor and wand). It looks like a piece of plastic broke on the outside housing, so it no longer rotates positions when the wheels are raised or lowered. My son found we can move the suction by sliding a finger into the mechanism behind the wheel cover, and rotating the plastic piece clock-wise or counter clock-wise until it locks into position. It's a big pain but it works for now. I wish I could find a replacement piece online. Patty

Apr 03, 2010 | Dyson DC18 all floors Bagless Upright...

2 Answers

Brush spins, I have washed the filter, but do not have much suction.


I want you to do 2 things, First run a small broom handle threw the hose. next you need to clean the small hose under the sweeper. its a flex hose that bends when the vacuum bends back and forth, i use hemostates and a coat hanger. this clogs up and slows sucking power.

Sep 02, 2009 | Sharper Image Dyson Slim DC18 All Floors...

1 Answer

Not wanting to spray shampoo/water piece of ****!!!!!!!


Capt. Obvious fixes: Of course make sure there's clean water in the bladder of the water tank and soap in the soap tank, and make sure the dial is set to Floor Cleaning, not Tool Cleaning or somewhere in between.

Sometimes an air pocket inside the machine (even a new one) keeps water from flowing, until you reprime the Bissell's internal pumps. To prime the pumps the easy way, turn it on, then press, hold, and release the water-and-soap trigger a few times, waiting a few seconds each time.

Still nothing? Prime it the slightly harder way. Separate the two water tank pieces. Only have the base tank filled and mounted on the Bissell without the piece that sits atop the tank. Turn it on. Kneeling on the floor in front of the Bissell, reach up and press the soap and water trigger at the top of the Bissell's handle and hold it in as if you wanted water to go through. On top of the water tank is a plastic grommet hole about 1 inch in diameter, through which you pour water to fill the tank. Seal that hole with the flat of your hand. You'll feel just a bit of suction. Lift your hand up and down a few times, a few seconds apart. Release the trigger and repeat a few times.

Still no liquids? If your Bissell has been used at least a few times, particularly if you didn't thoroughly clean the machine when finished, but after a year or so in a hard-water area like mine even if you are good about cleaning it, the water sprayers on your Bissell may have clogged with mineral deposits. This is a *fairly* easy thing to fix yourself, but please read all the way to the end and check out the GOTCHA before trying this.

Unplug the Bissell. Remove the water tank pieces from the top of the base. You'll probably reveal two red plastic pieces mounted in the Bissell's base, about .75" x .75". These spray water on your roller brushes when you press the water-and-soap trigger at the top of the Bissell's handle, and tend to clog with mineral deposits.

Only work on one sprayer at a time so you can see how it goes back together.

As you squeeze the red plastic sides of one red water sprayer, push up on the underside of the sprayer from underneath the bottom unit of the Bissell to release the sprayer from its mount in the base. Clean any lint or debris out of the mount area. Clean any gunk you can off the red water sprayer with an old toothbrush.

Now you need to remove one water sprayer from the hose. You need a pair of pliers. Use the pliers to squeeze the brass colored clip that is keeping the red water sprayed mounted to the end of the small hose there. Move the clip up the hose so it compresses the spring and is no longer on the red plastic water sprayer. (See GOTCHA about the spring, below.)

With the clip released, now you can twist and pull the red water sprayer out of the end of the hose. You'll need a little hand strength to do this. Just be careful not to break the water sprayer by using a tool. They're not particularly delicate, but breaking one would render your Bissell useless until it was replaced, so use a little care.

When you've removed a red water sprayer from the hose, put the end of the red water sprayer that was inside the hose in your mouth and seal your lips around it, and try blowing through it. If you can't blow air through it, it's clogged. Open up a paper clip and push it back-and-forth through the small hole in the hose end of the water sprayer back towards its middle. You'll probably push out a line of white mineral deposits. Clean them off the water sprayer with the old toothbrush, and try blowing through the water sprayer again. If air passes through clearly, you've fixed it. Push the water sprayer back on the end of the hose. Use the pliers to reposition the brass clip on the end of the hose over the water sprayer. Click the red water sprayer back into position in the base of the Bissell.

Now do the same for the other red water sprayer.

The GOTCHA: Once when I pulled one water sprayer off, the hose advanced up under the spring and I couldn't reattach the red water sprayer, because it couldn't reach the end of the hose. It’s best to use the brass clip or some other means (rubber band, tape, another clip) to keep the hose from crawling up inside the spring after you pull the red water sprayer off the hose. If the hose gets up under the spring anyway, despite your best efforts, fix this by removing the six screws on top of the Bissell base (this is the surface the water tank mounts on top of), and pry it up. Pull out the hose, reattach the red water sprayers on the hose, position the hose *very carefully* inside the base (there are mounts under there they need to fit into, so you don't break anything), push the red water sprayers through the mount holes and mount them, and then reattach the screws to the base.

You might want to prime the pumps again (instructions above). If the sprayers are clear, and the pumps are primed, but it still doesn't get the floor wet when it should, the problem may be more serious. You may need a pump or motor inside the unit replaced.

As you probably have learned the hard way, as I did, it's VERY important to do a lot of cleaning of the Bissell after each use, more than the manual tells you to do. Clean the bottom of the unit. Thoroughly rinse out and empty both water tank pieces. Unscrew the three clear plastic pieces, one in front, two on the sides, that surround the brushes, and rinse them thoroughly in water. Clean off the brushes and all the lint and gunk around and above the brushes. (A water spray bottle and toothbrush are helpful here.) Tip the machine and get all the water out of the hole in the base. Release the red clip springs on the red water sprayers and blow on them. Doing this will slow the failure of the Bissell. It's a great little machine for the money, but it does have a learning curve and needs more pampering than a vacuum cleaner, doesn't it??

Good luck!

Jun 02, 2009 | Bissell 9500 ProHeat 2X CleanShot Upright...

1 Answer

Not wanting to spray water



Capt. Obvious fixes: Of course make sure there is clean water in the bladder of the water tank and soap in the soap tank. Also make sure the dial is set to Floor Cleaning, not Tool Cleaning or somewhere in between.

Sometimes an air pocket inside the machine (even a new one) keeps water from flowing, until you reprime the Bissell's internal pumps. To prime the pumps the easy way, turn it on, then press, hold, and release the water-and-soap trigger a few times, waiting a few seconds each time.

Still nothing? Prime it the slightly harder way. Separate the two water tank pieces. Only have the base tank filled and mounted on the Bissell without the piece that sits atop the tank. Turn it on. Kneeling on the floor in front of the Bissell, reach up and press the soap and water trigger at the top of the Bissell's handle and hold it in as if you wanted water to go through. On top of the water tank is a plastic grommet hole about 1 inch in diameter, through which you pour water to fill the tank. Seal that hole with the flat of your hand. You'll feel just a bit of suction. Lift your hand up and down a few times, a few seconds apart. Release the trigger and repeat a few times.

Still no liquids? If your Bissell has been used at least a few times, particularly if you didn't thoroughly clean the machine when finished, but after a year or so in a hard-water area like mine even if you are good about cleaning it, the water sprayers on your Bissell may have clogged with mineral deposits. This is a *fairly* easy thing to fix yourself, but please read all the way to the end and check out the GOTCHA before trying this.

Unplug the Bissell. Remove the water tank pieces from the top of the base. You'll probably reveal two red plastic pieces mounted in the Bissell's base, about .75" x .75". These spray water on your roller brushes when you press the water-and-soap trigger at the top of the Bissell's handle, and tend to clog with mineral deposits.

Only work on one sprayer at a time so you can see how it goes back together.

As you squeeze the red plastic sides of one red water sprayer, push up on the underside of the sprayer from underneath the bottom unit of the Bissell to release the sprayer from its mount in the base. Clean any lint or debris out of the mount area. Clean any gunk you can off the red water sprayer with an old toothbrush.

Now you need to remove one water sprayer from the hose. You need a pair of pliers. Use the pliers to squeeze the brass colored clip that is keeping the red water sprayed mounted to the end of the small hose there. Move the clip up the hose so it compresses the spring and is no longer on the red plastic water sprayer. (See GOTCHA about the spring, below.)

With the clip released, now you can twist and pull the red water sprayer out of the end of the hose. You'll need a little hand strength to do this. Just be careful not to break the water sprayer by using a tool. They're not particularly delicate, but breaking one would render your Bissell useless until it was replaced, so use a little care.

When you've removed a red water sprayer from the hose, put the end of the red water sprayer that was inside the hose in your mouth and seal your lips around it, and try blowing through it. If you can't blow air through it, it's clogged. Open up a paper clip and push it back-and-forth through the small hole in the hose end of the water sprayer back towards its middle. You'll probably push out a line of white mineral deposits. Clean them off the water sprayer with the old toothbrush, and try blowing through the water sprayer again. If air passes through clearly, you've fixed it. Push the water sprayer back on the end of the hose. Use the pliers to reposition the brass clip on the end of the hose over the water sprayer. Click the red water sprayer back into position in the base of the Bissell.

Now do the same for the other red water sprayer.

The GOTCHA: Once when I pulled one water sprayer off, the hose advanced up under the spring and I couldn't reattach the red water sprayer, because it couldn't reach the end of the hose. It’s best to use the brass clip or some other means (rubber band, tape, another clip) to keep the hose from crawling up inside the spring after you pull the red water sprayer off the hose. If the hose gets up under the spring anyway, despite your best efforts, fix this by removing the six screws on top of the Bissell base (this is the surface the water tank mounts on top of), and pry it up. Pull out the hose, reattach the red water sprayers on the hose, position the hose *very carefully* inside the base (there are mounts under there they need to fit into, so you don't break anything), push the red water sprayers through the mount holes and mount them, and then reattach the screws to the base.

You might want to prime the pumps again (instructions above). If the sprayers are clear, and the pumps are primed, but it still doesn't get the floor wet when it should, the problem may be more serious. You may need a pump or motor inside the unit replaced.

As you probably have learned the hard way, as I did, it's VERY important to do a lot of cleaning of the Bissell after each use, more than the manual tells you to do. Clean the bottom of the unit. Thoroughly rinse out and empty both water tank pieces. Unscrew the three clear plastic pieces, one in front, two on the sides, that surround the brushes, and rinse them thoroughly in water. Clean off the brushes and all the lint and gunk around and above the brushes. (A water spray bottle and toothbrush are helpful here.) Tip the machine and get all the water out of the hole in the base. Release the red clip springs on the red water sprayers and blow on them. Doing this will slow the failure of the Bissell. It's a great little machine for the money, but it does have a learning curve and needs more pampering than a vacuum cleaner, doesn't it??

Good luck!

Jun 01, 2009 | Bissell 9500 ProHeat 2X CleanShot Upright...

2 Answers

My Steam Vac won't release any soap water mix


My model number Bissell is different than yours, but many models work similarly.

Capt. Obvious fixes: Water flow often stops unless both water and soap tanks have liquids. Also make sure the dial is set to Floor Cleaning, not Tool Cleaning or somewhere in between.

Sometimes an air pocket inside the machine (even a new one) keeps water from flowing, until you reprime the Bissell's internal pumps. To prime the pumps the easy way, turn it on, then press, hold, and release the water-and-soap trigger a few times, waiting a few seconds each time.

Still nothing? Prime it the slightly harder way. Separate the two water tank pieces. Only have the base tank filled and mounted on the Bissell without the piece that sits atop the tank. Turn it on. Kneeling on the floor in front of the Bissell, reach up and press the soap and water trigger at the top of the Bissell's handle and hold it in as if you wanted water to go through. On top of the water tank is a plastic grommet hole about 1 inch in diameter, through which you pour water to fill the tank. Seal that hole with the flat of your hand. You'll feel just a bit of suction. Lift your hand up and down a few times, a few seconds apart. Release the trigger and repeat a few times.

Still no liquids? If your Bissell has been used at least a few times, particularly if you didn't thoroughly clean the machine when finished, but after a year or so in a hard-water area like mine even if you are good about cleaning it, the water sprayers on your Bissell may have clogged with mineral deposits. This is a *fairly* easy thing to fix yourself, but please read all the way to the end and check out the GOTCHA before trying this.

Unplug the Bissell. Remove the water tank pieces from the top of the base. You'll probably reveal two red plastic pieces mounted in the Bissell's base, about .75" x .75". These spray water on your roller brushes when you press the water-and-soap trigger at the top of the Bissell's handle, and tend to clog with mineral deposits.

Only work on one sprayer at a time so you can see how it goes back together.

As you squeeze the red plastic sides of one red water sprayer, push up on the underside of the sprayer from underneath the bottom unit of the Bissell to release the sprayer from its mount in the base. Clean any lint or debris out of the mount area. Clean any gunk you can off the red water sprayer with an old toothbrush.

Now you need to remove one water sprayer from the hose. You need a pair of pliers. Use the pliers to squeeze the brass colored clip that is keeping the red water sprayed mounted to the end of the small hose there. Move the clip up the hose so it compresses the spring and is no longer on the red plastic water sprayer. (See GOTCHA about the spring, below.)

With the clip released, now you can twist and pull the red water sprayer out of the end of the hose. You'll need a little hand strength to do this. Just be careful not to break the water sprayer by using a tool. They're not particularly delicate, but breaking one would render your Bissell useless until it was replaced, so use a little care.

When you've removed a red water sprayer from the hose, put the end of the red water sprayer that was inside the hose in your mouth and seal your lips around it, and try blowing through it. If you can't blow air through it, it's clogged. Open up a paper clip and push it back-and-forth through the small hole in the hose end of the water sprayer back towards its middle. You'll probably push out a line of white mineral deposits. Clean them off the water sprayer with the old toothbrush, and try blowing through the water sprayer again. If air passes through clearly, you've fixed it. Push the water sprayer back on the end of the hose. Use the pliers to reposition the brass clip on the end of the hose over the water sprayer. Click the red water sprayer back into position in the base of the Bissell.

Now do the same for the other red water sprayer.

The GOTCHA: Once when I pulled one water sprayer off, the hose advanced up under the spring and I couldn't reattach the red water sprayer, because it couldn't reach the end of the hose. It’s best to use the brass clip or some other means (rubber band, tape, another clip) to keep the hose from crawling up inside the spring after you pull the red water sprayer off the hose. If the hose gets up under the spring anyway, despite your best efforts, fix this by removing the six screws on top of the Bissell base (this is the surface the water tank mounts on top of), and pry it up. Pull out the hose, reattach the red water sprayers on the hose, position the hose *very carefully* inside the base (there are mounts under there they need to fit into, so you don't break anything), push the red water sprayers through the mount holes and mount them, and then reattach the screws to the base.

You might want to prime the pumps again (instructions above). If the sprayers are clear, and the pumps are primed, but it still doesn't get the floor wet when it should, the problem may be more serious. You may a pump or motor inside the unit replaced.

As you probably have learned the hard way, as I did, it's VERY important to do a lot of cleaning of the Bissell after each use, more than the manual tells you to do. Clean the bottom of the unit. Thoroughly rinse out and empty both water tank pieces. Unscrew the three clear plastic pieces, one in front, two on the sides, that surround the brushes, and rinse them thoroughly in water. Clean off the brushes and all the lint and gunk around and above the brushes. (A water spray bottle and toothbrush are helpful here.) Tip the machine and get all the water out of the hole in the base. Release the red clip springs on the red water sprayers and blow on them. Doing this will slow the failure of the Bissell. It's a great little machine for the money, but it does have a learning curve and needs more pampering than a vacuum cleaner, doesn't it??

Good luck!

May 12, 2009 | Bissell 1699 ProHeat Clear View Upright...

1 Answer

DC07 bottom brush does not rotate.


I can not pinpoint what exactly solved the issue. I opened the bottom conver, cleaned any presence of hair, cleaned all hoses (yes hose was completely clogged), made sure that the brush bar was engaged by switching the selector back and forth few times from Carpet to Bare floor. (On bare floor setting, brush bar won't rotate).

Now I am happy that the vacuum is completely cleaned and back in operation!

Nov 05, 2008 | Dyson DC07 Bagless Upright Cyclonic Vacuum

Not finding what you are looking for?
Bissell 7920 ProHeat Pro-Tech Upright Wet/Dry Vacuum Logo

Related Topics:

142 people viewed this question

Ask a Question

Usually answered in minutes!

Top Bissell Vacuums Experts

Les Dickinson
Les Dickinson

Level 3 Expert

18298 Answers

Roger Potts

Level 3 Expert

694 Answers

Brad Brown

Level 3 Expert

13536 Answers

Are you a Bissell Vacuum Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...