Question about GN Netcom GN 9120 Professional Headset

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Sticky middle button

I have a 3-year old GN 9120 with the remote handset lifter that is activated by the middle button on the headset. The middle button recently started to remain depressed when pushed, making it difficult or impossible to remotely hang up. Nothing has ever been spilled on the headset and the area around the button is completely clean. The earpiece does not appear to come apart or unscrew so I can't get at the button internally. Can this be fixed? If not, can the earpiece or headset be replaced without having to buy the charger?

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This is a problem that can occur on this model after a couple of years. You can try a small amount of non petroleum based lubricant as a short term solution but the problem most likely lies within the small tactile switch that the button is actually depressing. The internal spring in the switch becomes fatigued over time and is a non replacable part. The headpeice should be available for purchase as a seperate item from your local headset specialist (we sell them here in Australia). It is a simple matter of registering the new headpiece to the base.

Posted on Oct 03, 2008

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