I have a 3-year old GN 9120 with the remote handset lifter that is activated by the middle button on the headset. The middle button recently started to remain depressed when pushed, making it difficult or impossible to remotely hang up. Nothing has ever been spilled on the headset and the area around the button is completely clean. The earpiece does not appear to come apart or unscrew so I can't get at the button internally. Can this be fixed? If not, can the earpiece or headset be replaced without having to buy the charger?
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Re: Sticky middle button
This is a problem that can occur on this model after a couple of years. You can try a small amount of non petroleum based lubricant as a short term solution but the problem most likely lies within the small tactile switch that the button is actually depressing. The internal spring in the switch becomes fatigued over time and is a non replacable part. The headpeice should be available for purchase as a seperate item from your local headset specialist (we sell them here in Australia). It is a simple matter of registering the new headpiece to the base.
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I think I just fixed the same problem on mine...
My phone has a headset button. It took a couple tries - but 2nd attempt it worked & I see no more flashing red.
I pushed my speakerphone button on the phone, then hit the lifter button on my headset...then hit the sensor button...and voila!
Are you using the GN1000 Handset Lifter? And if so, are you playing music/radio through the speaker of your telephone? If this is the case the Lifter will be picking up the sound of the music coming from the telephone and interpreting it as an incoming call, hence sending a signal to the earpiece in the form of beeps. Just stop the music coming from the telephone and the beeps should stop.
If you are not playing music through the telephone, you may need to turn down the sensitivity adjustment on the back of the Lifter. Just turn the knob anti-clockwise a little bit and see if that eliminates the beeping. If the sensitivity adjustment is too high it will pick up every little noise that goes on around your desk and interpet them as the phone ringing.
If you are not using the GN1000 Handset Lifter, then the beeping may be the result of a sticking/stuck volume button on the earpiece. If you adjust the volume on the GN9120 it gives a beep when you reach the maximum or minimum volume. If a button is stuck down it will result in a constant beeping. A stuck button is generally not a user servicable problem, however a little bit of tinkering with the button may get it unstuck.
Actually what she was hearing was the ring tone in her headset when a incoming call comes in. The sensitivity on the handset lifter that picks up the ringing on a incoming call was set all the way up and was picking up interferance from the headset base as they have the tendency to buzz when placed right next to the phone. I just turned down the ringer sensitivity with the adjustment on the handset lifter and that took care of the problem. Thanks for your time.
Hi There, I had the same problem with a headset one of our call centre reps were using. It's usually due to some one fiddling with the button. I got it working by removing the battery from the headset then resinked the headset to the base unit. Hope it works for you
Hold down the middle button on your headset for 6 seconds until you hear a series of beeps. Then hit the + sign about 2-3 times and then press the middle button again to disconnect. This should fix the issue. Make sure to call someone to test this as you may have just turned the volume up way to high. If that is the case, then you need to repeat this process using the - button instead of the + button.
Generally you will get a ring in the headset when a call is detected by the lifter that you use or if you don't have a lifter then you would have to use the little microphone that comes with the unit and affix that to the speaker on your phone so that your GN 9120 knows when to alert you of a call.
If you are having echo problems while not on a call (you are wearing the headset, it is active, but you are not currently on the phone with anyone), there are 3 ways to counteract this:
-When you are done with a call, you can click your Multifunction button on your headset (middle one inbetween the volume controls).
-Move the microphone away from your mouth when you are not on a call.
-A more permanent solution: decrease the sensitivity of your microphone. To do this, click and hold the increase and decrease volume buttons on your headset ( + & - ) for 3 seconds. Let the buttons up after 3 seconds and push the lower volume button 2 or 3 times. Wait 6 more seconds and it will beep at you. After you have done this, make a call to someone in the office to be sure the sensitivity has not been lowered so much that others can?t hear you.