Hi there,
I'm sorry to hear you're having difficulties with your DC17. The cleaner should recline into the vacuuming position easily when you place one foot on the cleaner head, and tilt the handle back. If it doesn't seem to be doing this, it might be worth using a little more force than usual, in case the upright lock has jammed. If it still won't recline, or if you're unwilling to try this, it's probably best if you get in touch with us directly so we can help you resolve this as quickly as possible.
You can call us free on 1866MYDYSON - one of our experts will be happy to provide the assistance you need.
Kind regards,
Jack
Dyson Online Customer Support
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