.Torn paper jammed in the printer. I cannot see the torn bits.
I tried to print on a piece of ordinary A3 paper, which I loaded,,,folded on the right as loaded into the printer , The paper was therefore A4 size, but double thickness. It did not print,, but jammed. I managed to pull out , gently, most of the paper but it tore, and two separate pieces about 14 X 8cm and 12 x 8 are stuck in there somewhere.
Printer will not print, Pressing the" PaperJam" button (Top oner of the four) causes an alarmiing loud grating noise, so I turned the printer off.
An expert who has achieved level 3 by getting 1000 points
An expert that got 10 achievements.
An expert that got 5 achievements.
An expert who has answered 1,000 questions.
Re: .Torn paper jammed in the printer. I cannot see the...
Check on the very left hand side of the printer if you can see specks of paper inside, you can open up the printer cover to be able to see or locate where the specks of paper if there is any. make sure as well that the tray for the cd is properly push in or not open, chances if all fails is your paper sensor is damaged, call epson for replacement if under warranty. If not have it serviced.
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
Before you do a complete teardown, use a flashlight to examine every possible point in the paper feed path where the paper is jammed. There may be an easier way to clear it. In some cases I have had to clear a paper jam bit by bit using tweezers.
Unplug the printer from the power source to turn it off. Open the printer cover to access the cartridge area. If you see the paper jam, slowly and carefully pull the paper out of the printer. Avoid tearing the paper or avoid leaving torn pieces in the printer. This will cause future paper jams in the printer.
When all is clear, re-plug the printer into the power source. Load some paper and try to print again.
Follow these steps to clear the jam from the product.
Step one: Remove any loose paper
Remove any loose sheets of paper from the input tray and the output tray.
Do not remove jammed paper at this stage. Trying to clear jammed paper from the front of the product can damage the
Remove any loose paperDo not pull jammed paperStep two: Clear the jam from the rear of the All-in-One
Follow these steps to clear the paper jam from the rear of the product.
Never pull jammed paper from the front of the product. Pulling paper
from inside the front cover can cause mechanical damage to the product.
Always access and clear
paper jams through the rear access door.
With the product powered on, disconnect the power cord, USB cable, and Ethernet cable from the rear of the product.
Press in the tab on the rear access door to release the door.
Pull the door away from the product to remove it.
Figure 1: Remove the rear access door
To avoid tearing jammed paper, gently grab both edges of the jammed paper, and then pull with even pressure to remove.
Use a flashlight to thoroughly check the rollers and wheels for torn pieces of paper that might remain inside the product.
sure to remove any bits of torn paper from the rollers inside the
product. If any torn pieces of paper remain inside the product, more
jams are likely to occur.
Figure 2: Check the product for bits of torn paper
you have the rear access door removed, check the rollers with your
fingers. Rollers should roll freely and feel springy. If rollers are
missing or do not turn freely, buy a replacement rear access door.
Click here to order a replacement part from HP
Reattach the rear access door. Gently push the door toward the product until it snaps into place.
Step three: Clear the jam from the front of the All-in-One CAUTION:
remove bits of torn or jammed paper from the front of the product. If
you pull too hard on jammed paper, you might damage the print mechanism.
Make sure that you disconnect the power cord from the rear of the product.
Open the cartridge access door.
Figure 3: Open the cartridge door
Gently pull out any jammed bits or torn pieces of paper from the rollers inside the product.
the paper tears when you remove it from the rollers, check the rollers
for torn pieces of paper that might remain inside the product. If pieces
of paper remain in the product, more paper jams might occur.
Close the cartridge access door.
Reconnect the power cord to the rear of the product.
Press the Power button (
) to turn on the product.
Preventing paper jams
The following recommendations can help prevent recurring paper jams in your HP product.
Before loading paper in the tray, hold the stack of paper, and then tap the bottom edge on a flat surface so that the stack is even on all sides.
Make sure that the length and width adjusters on the tray are correctly positioned, and then push the stack of paper forward until it stops in the tray.
Do not force the paper to move too far forward in the tray.
Do not overload the tray with paper.
Only add paper to the tray when the product is not printing.
Make sure the HP product supports the paper type. See the documentation that came with the HP product for more information.
Do not print on paper with paper clips or staples attached.
Do not use paper that is bent, torn, dusty, damp, wrinkled, curled, or paper that does not lie flat.
Use only one type of paper at a time. Do not mix different types, weights, or sizes of paper.
Do not use paper that is too thin, too thick, or too glossy for the product.
The following factors can cause paper jams:
Paper loaded incorrectly in the paper tray.
Damaged or dirty paper rollers.
Torn, wrinkled, or damp paper loaded in the paper tray.
The rear access door or two-sided printing accessory (duplexer) might not be closed or is not locked into place.
Paper was added to a stack already in the tray while the HP product was printing.
The tray contains more than one type of paper.
The paper is jammed inside the HP product where you cannot see it.
An obstruction is blocking the paper path.
Torn pieces of paper from a previous jam are stuck in the product.
The tray is too full.
If printing on an envelope, the edges of the envelope are bent.
Remove the ink cartridges and print-head then remove the long skinny piece of foam and wash it and dry it - don't wring it out but press it between sheets of paper towel. You'll see lots of ink come out of it.
Using more paper towel, clean out all the ink you can find inside the printer - there will be lots. Look at the end where the print-head parks and you'll see 2 more sponge pieces. Don't remove them but use plenty of towel to absorb as much ink as you can from them.
Once you think everything is clean look for any loose bits of paper inside and remove them. Then, refit the now dry piece of foam. It's not as hard as it looks as the thing is shaped so that it will only fit in one way. Make sure it is properly seated then refit the print head and the carts and switch on.
I've had this happen twice in the last year on my ip5200 - particularly when using scrap paper.
The paper used for printing should not be wet, torn or folded from any side as this can cause paper jam, hence resulting in carriage jam. Also, use only one type of paper at a time while printing. The paper should be added to the In-tray only when the printer is not in use. Make sure not to overfill the In-tray.get more information http://h30434.www3.hp.com/t5/Other-printing-questions/Printer-Paper-Jam/m-p/126558