Question about Creative Labs Zen Digital Media Player

4 Answers

My Creative Zen has a white screen but syill plays music

When i turn on my Creative Zen it just shoes a white screen but it still plays music. Is there any way i can fix this problem without downloading anything or sending my Zen back to the company or buying a new one?

Thanks

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  • 7 more comments 
  • baybee_rae Sep 22, 2008

    i turn my creative zen on and it is just a white screen and sometimes my music dont play either

  • andypax Oct 01, 2008

    its a heating problem. stick it in the freezer. i use mine in the car and if its been hot it happens. so i have to put my air con to freezin and blast the zen front back and into the empty sd slot for a few minutes press reset and hopefully bingo.



    good luck



    andypax

  • andrea716 Oct 28, 2008

    i have the same problem, i cannot play music at all and worse is the white screen. Can you please tell me where to find the expiration of the warranty? thanks so much!

  • Anonymous Nov 20, 2008

    i have been having the same problem off and on for some time now.

  • Anonymous Apr 03, 2009

    i have the problem that my zen has a white screen but it still plays music and radio

  • Anonymous Apr 09, 2009

    Man you are the gas. After no joy reformatting or getting any reset screen I was about to hit it with a hammer......
    Its all good now.. Thanx Thanx Thanx....

  • Anonymous Apr 24, 2009

    when I plug my zen mp3 player into the pc it turns on but the screen is completely white.what should I do ?

  • Anonymous May 22, 2009

    white screen and nothing happens even when reset

  • Anonymous May 24, 2009

    i only see a white screen whenever i use my player..

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http://www.youtube.com/watch?v=a8g0sh7pc54
1. Fully charge the unit
2. Get a song to play
3. Lock the device
4. Wait for black screen and leave it like that for 20 seconds
5. Hold the play/pause button down and move the side switch out of lock mode, then push all the way down (like you're turning it off) and release (back to middle position)
6. Release the play/pause button

Posted on Oct 28, 2008

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The white screen of death problem is a hardware failure within the LCD screen. You will need to replace your LCD screen. Click here.

Posted on Oct 04, 2008

1. Fully charge the unit
2. Get a song to play
3. Lock the device
4. Wait for black screen and leave it like that for 20 seconds
5. Hold the play/pause button down and move the side switch out of lock mode, then push all the way down (like you're turning it off) and release (back to middle position)
6. Release the play/pause button

Posted on Oct 28, 2008

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Creative Zen
Try another PC or another USB port
Make sure the hold/lock is not engaged
Reset
Check for firmware update on Creative's website
Get Recovery Tool from Creative
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If all else fails, check with this guy:
http://www.mycreativefansite.com/2007/05/myzenchecker-tools-guide-to-problem.html
Creative Zen – Formatting
Step by step instructions for formatting a player
1. Detach the player from the PC if it is connected, and turn off the player.
2. Press and hold the Play button while powering on the player.
3. When the player displays the Creative logo, release the Play button
4. Select Format (All) and select Yes to format the player.
5. After the player has finished formatting, select Reboot.
6. Re-transfer the tracks to the player.
-Tha Mp3 Doctor

Posted on Sep 27, 2008

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1 Answer

White screen


I get the white screen of death as well from time to time and I found this video and it actually worked for me.
Hope you have the same problem as me and this should help out just do what he does:
When the screen goes white, let the music play, put it on hold, wait until the screen turns black then take it off hold and the screen should be back on hope this helps.
http://www.youtube.com/watch?v=a8g0sh7pc54

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This is what you call the WSOD or the White Screen Of Doom. Is it still under warranty? If yes, go and have it returned or RMAd. Or you can try to download the Recovery Tool found here

http://www.creative.com/products/mp3/MP3PlayerRecoveryTool/welcome.asp?

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I have the same problem .. But i found a trick ...When you have a blank screen.
1 you must listen music else press play until you listen it
2. flip the switch on the side to lock position
3. press on buttom the next tune 1-2 seconds
4. you will have a black screen ( you listen the music again)
5. flip the switch on the side to normal position.
6 the screen appear ok now..

7. else repeat ( most time once is ok but sometimes 2 or 3 times)

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