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Probably it is the spring loaded cam on the lower shaft not moving as it is bound up. The feed drop lever pushes it to the left to lower the feed dogs, but it has to spring back on its own after you move the lever back.
If you can remove the lower free arm cover you may be able to work it loose. Do not use 3 in 1 oil as it is gummy. Better to get Lilly white sewing machine oil.
Hope that helps!
The older machines had the switch directly behind the needle mechanism. Reach behind the machine and see if you can feel it. It should be a slider type of switch. The real old machines did not have the capability of raising and lowering the feed dogs, so an index card was taped over the dogs so that they would not interfere with free motion. Good luck!!
First, lift the presser foot; next, push the feed dog lever to the raised position; finally, turn the handwheel towards you until you hear the feed dogs snap into place
If it doesn't, you will have to run a maintenance check on your feed dogs,
Unplug the machine and examine the feed dogs. The newer machines have metal feed dogs, but older models may have rubber ones, which often need replacing. Examine the feed dogs and check for damage.
Remove the throat plate, which is the covering over the feed dogs, and clean it with a soft cloth. Use a small soft brush to clean the feed dogs. Make sure to remove all lint and thread from the grooves of the teeth. Some machines have an adjustment that lowers the feed dogs for specific sewing procedures. They should be in the raised position for better viewing during the cleaning process.
Clean the area around the feed dogs with a soft brush. Compressed air is a good choice to use in the small tight areas.
Wipe down all areas with a clean, lint free cloth before replacing the throat plate.
Prepare to clean the feed dogs and all other areas that lint may accumulate on, after every project. Your sewing machine will last longer and need fewer repairs if kept clean and lint free.
Always unplug the sewing machine before any type of maintenance or cleaning.
Never use a sharp tool when cleaning the feed dogs as this may cause damage to the sewing machine.
I have a 7000 manual and from memory the 7000 was released a year after the 5000 and very similar. Look at top middle image below, for feed dog release at back of the sewing free arm.
At the back of the sewing free arm (remove the accessories tray) is a slide to lower the feed dogs, there is a little stub that you need to push to release it. Manual says "Drop the feed by pushing the slide (a), which is at the rear of the elevated sewing surface, to the left. To raise the feed dog again, press down the stud (b) and the feed dog will rise when you start sewing." You might need to wind the flywheel towards you half a turn to visually check they have come up.
By any chance, is this a machine that has a lever or buttons to raise and lower the feed dogs? You do not mention the make and model of your machine, therefore, not as easy to be more specific with an answer.
Could it be that the feed dogs are down? I also have the 15358 and when
I opened the bobbin area to clean it, I had this problem. Apparently,
when you open the clips around the outside of the casing, it pushes the
lever that adjusts the feed dogs to the right (lowering them). I didn't
even realize it at first. Check your manual for adjusting this lever to
raise the feed dogs. That might solve your problem.
I was having trouble with this too, but found more help online...you have to switch the dog feed back to 'up'....then turn the needle wheel toward you....the feed dog should snap back into place :) Hope this helps :D
Remove extension table/accessory box by gentle pulling it away from machine. You are left with just the free arm. In the back of the free arm, lower left corner, you will fine the feed dog lever. Push the leaver to the right to lower the feed dog.Instructions for lowering and raising the feed dog are on page 48 of your owner's manual. Good luck!