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If the characters are showing up different than the ones you pushed then your wheel is probably bent. First, open the clear cover on your ml100. Second there is a black lever that you pull towards you. Next, you pull the wheel out and if any of the arms on it are bent than straighten them out, and make sure none of the arms are over lapping. Next, return the wheel, push the black lever back into place, close the clear cover and then hold down the code button and press the reset key (the "q" key). If that does not work then you need a new wheel. This is what just worked for me, I hope it helps.