Question about Janome Memory Craft 9500 Computerized Sewing Machine

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Janome Memory Craft 9500 Troubleshooting

When sewing the needle thread gets looped in the hook cover plate. It will sew a few stitches and then gets hung up. We have tried re-threading both the needle thread and the bobbin, new needle thread and bobbin thread, taking off the needle plate, and cleaning out. Any suggestions? I have tried the tension and cleaning the bobbin case.  The top thread does not pick up the bobbin thread and the bobbin makes a loud clicking sound before it beeps at me and tells me to rethread the needle.

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  • Janome Master
  • 9,272 Answers

Have you tried a new needle?

If re-threading, changing the brand of thread, etc. does not work, then it's likely your machine is out of time. Search for sewing machine timing or take it for service.

Posted on May 25, 2017

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Posted on Jan 02, 2017

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SOURCE: Janome Memory Craft 9500 Troubleshooting

The solution that I found last night was the thread tension. I have never touched the dial, only had it set on 'auto." When I started playing with it, I realized the top thread should be really easy to pull through the machine and it wasn't. I started turning the dial (to 3 or 4) and the thread slid through the machine perfectly. No more birds nest! I really thought it was bobbin initially because of the horrible sound it was making.

Posted on Jun 05, 2008

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Janome 11000 skipped stitches if any are even made at all


Skipped stitches sometimes occur if the machine is incorrectly threaded. Remove the thread and re-thread from the beginning (first RAISE the presser foot so the thread will seat in the tension disk).
Confirm that the thread follows the correct pathway (consult manual).
Try installing a brand-new needle.
Make sure the needle, thread, and fabric are compatible.

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If it continues to not pull up the bobbin thread, the needle/hook could be out of time. May require service.

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i should know whether the loop is upside or downward, its opposite tension adjustment , if the loop is downward position, tighten the upper thread tension , if the loop is upward then tighten the lower bobbin tension

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I have memory craft 6000 janome,i have been told it could be a timing problem.how can i diagnose this


try sewing a wide zig zig stitch and check the stitch formation, is it catching on both sizes of the zig zag or perhaps only one side.

Timing out means that the timing sequence between the needle going down to its lowest point is not in sync with the rotary hook coming around behind the needle to catch the thread tail behind the needle eye.

You could also remove needle plate, sewing foot and bobbin, and hand wind the flywheel through a stitch sequence and watch the needle and rotary hook movements. When the needle is at its lowest point, the rotary hook should be right behind it.

Adjusting timing is not something I would tackle myself though, I leave that to the technician.

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If it was sewing correctly BEFORE the needle break...why did the needle break in the first place?...and what fixes did you make?
If it sewed properly...what changed?

Cut your upper thread close to the spool...make sure the presser foot is raised and pull the cut off thread section through/out of the machine from the needle area (sewing direction...do not pull the thread backwards!)

Clean out the bobbin area...remove any traces of lint or pieces of thread...look for any broken off needle pieces... brush the bobbin area out....then add a drop of sewing machine oil (but only if your manual says to oil that area).

Remove the needle plate to expose the feed dogs...brush/clean out that area too and add a drop of sewing machine oil...then secure the needle plate back on.
Replace the needle...do it again...yup...some needles arrive bad from the factory. Make sure the needle is inserted and positioned properly. Then thread the machine WITH the presser foot in raised position. (The thread needs to get seated into the upper tensions.)
..with the.presser foot down...thread the new needle.
Oh...and use the correct needle for the thread. (a universal 80/12 is standard).
Thread can cause issues too. Try a different bobbin, or maybe a different spool of thread to see if that makes a difference.

Mar 25, 2017 | Janome Memory Craft 9500 Computerized...

1 Answer

Janome Memory Craft 9500 Troubleshooting


The solution that I found last night was the thread tension. I have never touched the dial, only had it set on 'auto." When I started playing with it, I realized the top thread should be really easy to pull through the machine and it wasn't. I started turning the dial (to 3 or 4) and the thread slid through the machine perfectly. No more birds nest! I really thought it was bobbin initially because of the horrible sound it was making.

Jun 04, 2008 | Janome Memory Craft 9500 Computerized...

1 Answer

Janome 9000


I have a Janome 9000, was sewing and broke needle, replaced and broke another. I didn't have machine threaded, took out bobbin and would sew a little and stop saying thread broke. I took off top plate and started machine again, sew a little and stop saying thread broke. So I took out bobbin case and sewed again and stopped repeating the message. Everything looks OK, bobbin case and top plate. I guess I want to know if the timing could be off or do you think it is the computer part of the machine...Should I take it to the Sewing Machine Shop??

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