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HP Officejet J3640 All-in-One No Scan Options

When I try to scan an error message comes up with no scan options what do I do?

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  • litti Dec 04, 2008

    When I try to scan my document, I get a no scan options.

  • Anonymous Jan 24, 2009

    no scan options


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When I triy to scan my document, I keep getting no scan options. Please help.

Posted on Dec 04, 2008

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Have an hp 1536 fax and copy work but won't scan to computer. error message scanner is already in use but noone is using it???

Try deleting all the HP fax, scan, copy, etc., software and reinstall using disc that came with it. Other option is check HP's site and see if there is an updated install package.

Apr 24, 2014 | Office Equipment & Supplies

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How do I attach a hard copy to an email- HP Officejet 7500 E910

scan it to a file
Find program called hpscan in your list of all programs to scan to file.
This is usually what it is called with hp scanners
Note the directory that the file is scanned and saved to .
and then attach file to email message using attach file option on email program when you compose email message.

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I have installed HP PHoto and Imaging Softward for ScanJet 3570c 48 bit. Everytime I try to click on icons on the scanner, my computer shows an error message that there is a problem with connecting to the...

Does the same error occur if you launch a scan from the computer? What OS do you have? Vista only has a basic driver available and does not support the scanner buttons. (You can launch the scans from a number of options: third-party software, Windows Fax and Scan (new scan), Microsoft Paint (File > Import from Scanner or Camera > New Scan) and Windows Photo Gallery.)

If the error occurs when you launch the scan from the computer, try a new data cable and different USB ports. Try a direct USB connection if you use a hub. Then check your USB ports and the drivers for the USB. (For Windows, look in the Device Manager. Start > Control Panel > System > Device Manager (exact directions will depend on the OS).

The HP Photo and Imaging software requires you to set the default scan destinations in the software before you can use the buttons on the scanner (for those OS/driver versions that support the feature). Always open the software and scan from the computer to see what the defaults will be. Each version of HP's imaging software set up these buttons differently; the help option is useful. Try Scan > Scan settings to find where to set the color and black & white destinations.

I hope this helps. If you add a comment with your OS and whether the computer can launch a scan, I'll provide additional help if I can.

Cindy Wells
(who inherited a scanner when a USB hub failure aggravated the original user into buying a new scanner thinking it was a scanner problem.)

Aug 12, 2011 | HP ScanJet 3570C Flatbed Scanner

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My printer is HP Officejet 7313 All-in-one No scan Options

Most likely have to go to and download the full software solution. If you installed the printer from the disc that came with it, they are out of date. The only solution is to download the proper drivers that include the printer, fax, and scan portions. Hope this helps.

Go to > click drivers and support > type in the model of printer > then select your operating should find what you're looking for here!

May 27, 2011 | Office Equipment & Supplies

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I get the following message - "The scanner is currently in use. Please wait until your previous task is complete and then try scanning again." I have a HP Officejet 6500A. What causes this and...

Are you getting the message from front panel of the printer or on the PC?

If from printer
check if printer can print test page by going to set up then go to printer status report
check if printer can make a copy as standalone
if not
power cycle the printer
if still unresolved
restore the printer to factory defaults by checking to set up>tools>restore factory defaults

If from the PC
restart pc
click on the black printer icon on your desktop
click on activate scan to pc
then try scanning again

if issue persist go to the link below

download the scan diagnostic utility
it can fix scan issues when it comes to software

I Can't Scan in Windows Using HP Software

Hope I help you a bit.

Your's Truly,

Christian from HP

Mar 27, 2011 | HP Office Equipment & Supplies

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My scanner keeps saying no scan options no computer connection but it will print. it is a hp officejet j4540 all-in-one

You must install scanner driver and management software to enable scan Choose you operating system and get ALL the software and install as Administrator as well. Also using same link, get the manual for it as well, that will show you what to do and how to do it.

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At a guess your current destination or target folder is getting to large for the hard drive that its registered on

You've 2 options, clean out the target drive or use the scan options to send your pictures to a new destination with plenty of space.

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Hp scanjet 7650 urgent issue...

just reinstall scanner driver and software

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With Windows Vista you need to open Windows Photo Gallery, click on file then click on import from camera or scanner (make sure your printer is turned on) a window will open showing your printer, click import, another window will open, click on scan and away you go...

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