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scan it to a file
Find program called hpscan in your list of all programs to scan to file.
This is usually what it is called with hp scanners
Note the directory that the file is scanned and saved to .
and then attach file to email message using attach file option on email program when you compose email message.
Does the same error occur if you launch a scan from the computer? What OS do you have? Vista only has a basic driver available and does not support the scanner buttons. (You can launch the scans from a number of options: third-party software, Windows Fax and Scan (new scan), Microsoft Paint (File > Import from Scanner or Camera > New Scan) and Windows Photo Gallery.)
If the error occurs when you launch the scan from the computer, try a new data cable and different USB ports. Try a direct USB connection if you use a hub. Then check your USB ports and the drivers for the USB. (For Windows, look in the Device Manager. Start > Control Panel > System > Device Manager (exact directions will depend on the OS).
The HP Photo and Imaging software requires you to set the default scan destinations in the software before you can use the buttons on the scanner (for those OS/driver versions that support the feature). Always open the software and scan from the computer to see what the defaults will be. Each version of HP's imaging software set up these buttons differently; the help option is useful. Try Scan > Scan settings to find where to set the color and black & white destinations.
I hope this helps. If you add a comment with your OS and whether the computer can launch a scan, I'll provide additional help if I can.
Cindy Wells (who inherited a scanner when a USB hub failure aggravated the original user into buying a new scanner thinking it was a scanner problem.)
Most likely have to go to www.hp.com and download the full software solution. If you installed the printer from the disc that came with it, they are out of date. The only solution is to download the proper drivers that include the printer, fax, and scan portions. Hope this helps.
Go to www.hp.com > click drivers and support > type in the model of printer > then select your operating system....you should find what you're looking for here!
Are you getting the message from front panel of the printer or on the PC?
If from printer check if printer can print test page by going to set up then go to printer status report check if printer can make a copy as standalone if not power cycle the printer if still unresolved restore the printer to factory defaults by checking to set up>tools>restore factory defaults
If from the PC restart pc click on the black printer icon on your desktop click on activate scan to pc then try scanning again
if issue persist go to the link below http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=oj-90930-1&lc=en&dlc=en&cc=us&os=4063&product=4083977&sw_lang=
download the scan diagnostic utility it can fix scan issues when it comes to software
I Can't Scan in Windows Using HP Software http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02661093&tmp_task=solveCategory&lc=en&dlc=en&cc=us&product=4083977
With Windows Vista you need to open Windows Photo Gallery, click on
file then click on import from camera or scanner (make sure your printer is
turned on) a window will open showing your printer, click import, another
window will open, click on scan and away you go...