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HP Officejet J3640 All-in-One No Scan Options

When I try to scan an error message comes up with no scan options what do I do?

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  • litti Dec 04, 2008

    When I try to scan my document, I get a no scan options.

  • Anonymous Jan 24, 2009

    no scan options


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When I triy to scan my document, I keep getting no scan options. Please help.

Posted on Dec 04, 2008

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Try deleting all the HP fax, scan, copy, etc., software and reinstall using disc that came with it. Other option is check HP's site and see if there is an updated install package.

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scan it to a file
Find program called hpscan in your list of all programs to scan to file.
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I have installed HP PHoto and Imaging Softward for ScanJet 3570c 48 bit. Everytime I try to click on icons on the scanner, my computer shows an error message that there is a problem with connecting to the...


Does the same error occur if you launch a scan from the computer? What OS do you have? Vista only has a basic driver available and does not support the scanner buttons. (You can launch the scans from a number of options: third-party software, Windows Fax and Scan (new scan), Microsoft Paint (File > Import from Scanner or Camera > New Scan) and Windows Photo Gallery.)

If the error occurs when you launch the scan from the computer, try a new data cable and different USB ports. Try a direct USB connection if you use a hub. Then check your USB ports and the drivers for the USB. (For Windows, look in the Device Manager. Start > Control Panel > System > Device Manager (exact directions will depend on the OS).

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I hope this helps. If you add a comment with your OS and whether the computer can launch a scan, I'll provide additional help if I can.

Cindy Wells
(who inherited a scanner when a USB hub failure aggravated the original user into buying a new scanner thinking it was a scanner problem.)

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My printer is HP Officejet 7313 All-in-one No scan Options


Most likely have to go to www.hp.com and download the full software solution. If you installed the printer from the disc that came with it, they are out of date. The only solution is to download the proper drivers that include the printer, fax, and scan portions. Hope this helps.

Go to www.hp.com > click drivers and support > type in the model of printer > then select your operating system....you should find what you're looking for here!

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I get the following message - "The scanner is currently in use. Please wait until your previous task is complete and then try scanning again." I have a HP Officejet 6500A. What causes this and...


Are you getting the message from front panel of the printer or on the PC?

If from printer
check if printer can print test page by going to set up then go to printer status report
check if printer can make a copy as standalone
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power cycle the printer
if still unresolved
restore the printer to factory defaults by checking to set up>tools>restore factory defaults

If from the PC
restart pc
click on the black printer icon on your desktop
click on activate scan to pc
then try scanning again

if issue persist go to the link below
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=oj-90930-1&lc=en&dlc=en&cc=us&os=4063&product=4083977&sw_lang=

download the scan diagnostic utility
it can fix scan issues when it comes to software

I Can't Scan in Windows Using HP Software
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02661093&tmp_task=solveCategory&lc=en&dlc=en&cc=us&product=4083977

Hope I help you a bit.



Your's Truly,

Christian from HP

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http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?lc=en&dlc=en&cc=us&lang=en&product=3645094&

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