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Background of issue- When 4345/M4345 boots up, amber light comes on under start button and the message "Initializing Scanner" is displayed. The unit will print but will not preform any scan functions.
Steps taken to try to resolve issue: 1. Updated firmware 2. Restored factory defaults 3. Took off cover in back of printer covering scanner controller board and reseated all cables 4. Took apart scan unit and cleaned (2)mirrors in scan head 5. Took off back cover of unit, reseated cables coming from scanner controller board 6. Ran Scanner Test, in menu (which everything functions properly)
Usually I would say scanner or controller board has failed but I had 3 M4345 come down with this issue in one week. The only resolve i've found for this issue is repetitively turning on and off the unit until it comes up without "scanner initializing" message. Once it comes up it functions 100% until the unit is turned off and issue will come back.
I'm at a loss here with so many units having same issue, open to any advice. I once took the formatter out of bad unit and put it in good one and it caused the issue in the good one but i'm double verifying this tonight. Thanks for any help.
Please have a look at this article available from HP"s excellent online support site. If that doesn't seem appropiate, then see here or enter the exact error message you are getting into the search bar.
I hope this information allows you to resolve this issue. If you need further assistance, please post back with a comment to this thread. If I've managed to answer your question or solve a problem, please take just a moment to rate this post....thanks!
Hi, below follows the support page for your HP, click on the Drivers and Software download link on the page and follow instructions to download drivers. Manuals and support are also available from same page:
Connecting a non HP scanner[Canon] to the printer may be a software mod on the printer so that it will only work with HP devices.
The only way round that if this is the case is to work through a third party software[image editor]