Question about Dell A960 All-In-One InkJet Printer

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Dell A960 cartridge problem

I installed new black cartridge, I still have old color cartridge but is empty since I do not use it but it is in cradle.
I keep getting the error message " cartridge error-50 "
I disconnected and reconnected the power and re installed the cartridge but no luck.
Please advise me.
Do I need to install new color cartridge too.

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Does the black cartridge print? If not did you take the tape off of it? Error 50 is a generalized error reading relating to a number of cartridge problems. If the color cartridge is empty, it may be theproblem although I have not found this to be true on Dell printers. If you remove the color cartridge and reinstall it the reading will indicate its full (even though it isn't. This may solve the problem.

Posted on Sep 19, 2008

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