Question about Microsoft Windows Vista Ultimate Edition

3 Answers

Blank screen with cursor

I'm a retired/disabled Computer Field Engineer, & this is the 1st time that I have had this type of problem. This problem started with Vista Starter, so I got a copy of Ultimate for my laptop. My HP-Compaq C765TU Presario starts up just fine until I try to logon.
Logon goes to the Welcome page for all the drivers to load for the desktop, but all I can see is the blank screen with the cursor.
I use control/alt/delete to bring up the Tasks Page & choose Task Manager. I look at all the Processes & see that "explorer.exe" is missing, so I run a new command. The desktop comes up without any errors, & i can use my laptop just fine until shutdown.
Have y'all seen this type of problem before? Freebro (Texan)

Posted by on

  • 1 more comment 
  • Terry L. Freeman
    Terry L. Freeman Sep 20, 2008

    Thanks for the suggestions, but I have tried all these & more...



    Okay, here we go with all that I have done to fix this problem.



    I purchased the HP-Compaq C765TU from Octagon Computers. My notebook came with only "Freedos" because I was going to Dual-boot Windows XP Professional & Linux, but I found out that my notebook is only “Vista Compatible,” & the Linux I used, Ubuntu does not have all the drivers needed, so I uninstalled, & I added the only Windows Vista OS that I could get here at Octagon Computers in Tacloban City, Leyte, Philippines, “Windows Vista Starter!” (I’m an American married to a beautiful Filipino woman 1 year younger than me, & we are living in the Philippines. I’m, also, Retired USAF.) I went to the HP-Compaq site & downloaded all the new drivers and essential update for my notebook to make sure my notebook was as it should be by HP-Compaq standards. All is well, but only for a little while!



    The first problem that I encountered was that after I would Logon, the Welcome screen would do its processing then go to a blank desktop - no icons, no taskbar, nothing, so I used control, alt, delete to bring up the tasks page & started Task Manager. I found that the “Explorer.exe” was not listed, so I ran a “New Task” from the file menu, & my whole desktop came up. The notebook runs fine after this is done, but I had to do it all the time.



    So, I found & bought a copy of Windows Vista Ultimate & was forced to do a clean install, which formatted my Hard-drive, but I backed up all my files ahead of time, so as to not lose all my important data. I went back to HP-Compaq site & downloaded all the new drivers and essential update to make sure my notebook was as it should be by HP-Compaq standards. After doing this New Install, my notebook worked perfectly! However, the same problem has come back as I had with Windows Vista starter.



    I have always used Anti-virus, and I run “System Mechanic Professional 8” because it has all the tools needed to seek & destroy viruses, spybots, etc…, & recover/repair data.



    There must be a way to fix this problem permanently! I'm waiting for a response from HP-Compaq because my laptop is still under warranty, YEA!!!

  • Terry L. Freeman
    Terry L. Freeman Sep 20, 2008

    sdf



    This is guest's answer, & I do not know what it stands for, so it is worthless & inappropriate.



    Try again Guest???

  • Terry L. Freeman
    Terry L. Freeman Oct 04, 2008

    Here is how to fix the blank screen with cursor:

    Most likely a damaged or altered registry entry. Clicks start and type
    'regedit' and hit . Expand the keys at left to reach:

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon

    Click on this key, then locate the shell string in the right pane. Double
    click it, replace the contents with just:

    explorer.exe

    Click ok, then close the registry editor and reboot.



    Source: http://forum.soft32.com/windows/vista-op...




    If you are not confident with working within the Registry, then get a computer tech to help you, or ask for help here.

    Freebro...

×

3 Answers

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

I tell you that you will have to run the system recovery. Cuz I had the same problem. But what you can do is to download a good anti virus software and scan the laptop. That can remove most of the problem.

Posted on Sep 20, 2008

  • willysiemens Sep 21, 2008

    Try PC- Doctor. Its realy good. It worked for me. But the first thing I do with that kinda problems is to call the Company you bought the computer from which will be HP i guess.

×

  • Level 1:

    An expert who has achieved level 1.

    Hot-Shot:

    An expert who has answered 20 questions.

    Corporal:

    An expert that has over 10 points.

    Mayor:

    An expert whose answer got voted for 2 times.

  • Contributor
  • 33 Answers

It seems the explorer process may have crashed on startup, because it should have loaded since it's the default shell. I have not experience such with Vista Ultimate. I don't know how this can actually be fixed. Perhaps a repair is necessarry from the install DVD. Or maybe placing explorer.exe as a startup item (bad idea).

Posted on Sep 19, 2008

Sdf

Posted on Sep 19, 2008

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

2 Answers

When i power up my Acer M3400, everything loads then after the 'welcome' windows part the screen goes black and i can only see the mouse cursor? I tried to restart but nothing happens. It keep


Not sure, but try loading Safe Mode by pressing F8 during boot and lowering screen resolution. In Safe Mode you can even run System Restore. It load to a previous date that you choose.

Jan 11, 2013 | Acer Aspire M3400 PC Desktop

Tip

How to Disable Google Instant Search Permanently in Firefox


Google state that this instant search feature saves time and effort when you come to search for something on the web.
If you're like me and many other people you will find this feature a pain in the backside when having to click on the right hand side to disable it everytime you open Firefox.
However there is a way to disable this feature permanently from the configuration page inside the browser itself.

Below I will show you how disable Instant search:

Open a new Firefox browser window and type About:Config in the address bar. Press the Enter key. (this is the bar at the top of the page which starts with http://)

Read the warning. Press the "I'll Be Careful, I Promise!" button.

Type Firefox in the blank field labeled Filter.

Double-click on the following entry to open a dialog box: general.useragent.extra.firefox.

Type www.google.com into the blank field. Click the OK button to close the dialog box.

Exit out of the browser window

Now when you open Firefox again you see that the Instant search is not there anymore and won't hinder your browsing experience.


Happy browsing !!!!












on Dec 24, 2010 | Computers & Internet

Tip

Computer is running slow..........


Ok, so you turn on your computer....by the time it starts, Bill Gates is broke (Which is exactly 4 days after the Earth crashes into the Sun) Aside from a viral infection, there is a simple reason for this. Every time you download some new program or file, it attaches itself to your start up menu. For example, you just installed the latest "Free Movie Viewer". During the install you had to agree to disclaimers....one of these was to "Add to startup menu" or something similar. If you've had your computer for a year, you have a lot of stuff starting....what's that? You're computer's 4 years old? LOL! Tis ok my friend. Here's a simple solution. Rent one of those HUGE electromagnet cranes.....hover it over your hard drive.....wait...NO! Here's what to do! Left click on "Start" on the bottom left hand of your screen ....left click...move your cursor to "RUN"...left click...erase whatever is in the field type "msconfig". omit the quotes... click on the startup tab. Disable all but your anti-virus. This will make your computer start faster.

on Mar 02, 2010 | Computers & Internet

1 Answer

Install icon to screen


On your computer, go to "start", on the "search field" type in the name of the program that you want to appear as an icon to your computer. (to make it easier for you, minimize all windows application you are currently running)..drag the program you want to appear on your computer screen outside the start box by pointing the cursor to the program and depressing the right button of your mouse. and the icon (or shortcut) of your program is now on your computer screen for easy launch next time you use it.

Aug 23, 2011 | Toshiba Computers & Internet

1 Answer

I have a dv4000 (dv4272us) and when I'm typing, periodically i must be brushing the touchpad because the cursor moves someplace else and begins typing somewhere else on the document. I using windows 7 and...


You should be able to disable the touchpad from the CONTROL PANEL - MOUSE options.

Go to Control Panel, click Mouse, click the big pointer, click Device Select, look under Touch Pad, click the blank "dot" next to Disable, also checkmark the box next to Disable touchpad.

Click APPLY and OK, then Restart your computer if necessary.

Apr 16, 2011 | HP Pavilion dv4000 Notebook

1 Answer

My husband has an HP computer and is using windowsXP. Suddenly, he cannot enter any typed infomation as required during a search, but his cursor works to go to the blank field. He cannot type into the...


Your keyboard USB cord has probably become loose. Try reseating the cable into another USB port, or just reseating it if the keyboard uses a keyboard cord.
If this doesn't work, try a different keyboard (if you have another one around the house).
You may have either a bad USB port, dirty port, or bad keyboard.
please rate my solution!

Jul 17, 2010 | HP Pavillion s7420n PC Desktop

1 Answer

My cursor on my toshiba laptop keeps jumping when am typing


Ive seen this problem a few times, the problem is that your accidently or inadvertently touching the touch pad as you type. To fix this just disable the touchpad when your typing or put a piece of paper over it. To disable the touchpad it varies on different models but can normaly be done with a button near it, a FN and F1-8 key combo or through the touchpad driver on the task bar. Consult your manual for information on how to disable this.

May 08, 2009 | Toshiba Satellite A205-S4617 Notebook

1 Answer

1. My ideapad Y430 easy cam doesnot working after i reinstall windows vista ultimate. Not i cant use it for my password. 2. I also try to partition it into four but it doesnot support i can have only two...


this is all I can offer in your situation.....one option is to..use the...
Novo button
This button functions as a reset button; use with caution. Press the
1. Novo button to enter the main interface of OneKey Recovery while the
power is off. You can use OneKey Recovery to restore the primary
hard disk partition (usually drive C) back to the factory default
configuration, including the operating system and the software on it.
Attention: Once done, the system can no longer return to its previous
state. All data on the primary hard disk partition (usually
drive C) will subsequently be lost. So make sure all
important files on the primary hard disk partition have
been backed up onto another hard disk or USB hard disk
drive before this operation.
For details, see “OneKey Recovery4.65 User Guide

2. For the camera check out these key functions....

The following describes the features of each function key.
Fn + Esc: Turn on/off the integrated camera.
Fn + F1: Put your computer in sleep mode.
Fn + F2: Turn off the LCD screen (any subsequent operation will turn the LCD screen back on).
Fn + F3: Shift to other connected display devices.
Fn + F4: Switch between wide screen and normal mode.
Fn + F5: Enable/disable the built-in wireless networking feature.
Fn + F6: Enable/disable the bluetooth features.
Fn + F8: Enable/disable the touch pad.
Fn + F9: Enable/pause Media Player playback.
Fn + F10: Stop Media Player playback.
Fn + F11: Skip to the previous track.
Fn + F12: Skip to the next track.
Fn + Insert/NmLk: Enable/disable the Numeric keypad.
Fn + Delete/ScrLk: Enable/disable Scroll Lock.
Fn + Pause/Break: Pause to view the system information during start-up.
Fn + up/down arrow key: Increase/decrease display brightness.
Fn + right/left arrow key: Increase/decrease computer volume.

3. And for the password...here you go....

Using Passwords
Using passwords helps prevent your computer from being used by others.
Once you set a password and enable it, a prompt appears on the screen each time you power on the computer. Enter your password at the prompt. You cannot use the computer unless you type the correct password.
Make sure that only authorized individuals access your computer.
Establishing different kinds of passwords requires that other possible users know the proper passwords in order to access your computer or your data.
As many as three passwords might be needed for your computer: the Supervisor password, the User Password, and the hard-disk drive (HDD) password. When the Supervisor password is set, only the Supervisor password entitles you full control of the computer.
• User password
If a user password is set and Password on boot is enabled, a password prompt appears when you turn on the computer. Unauthorized users cannot get access to configuration data.
You can also use the user password to enter the BIOS Setup Utility, but once the Supervisor password is set only a part of the options can be set.
• Supervisor password
With a Supervisor password, you can get full control of the computer. It also can be used as a power-on password, the same as the User password. Also, when you enter the BIOS Setup Utility with a Supervisor password, you are entitled to set all of the options.
• Hard disk (HDD) passwords
Once an HDD password is set, you need to enter it to get access to the hard disk. You can set the HDD password through either the User Only selection or the User + Master selection in the BIOS Setup Utility.
Note: If you set passwords through the BIOS Setup Utility and you put your computer into sleep mode by pressing Fn + F1, the following describes the behavior of the computer when you bring it out of sleep mode:
• You are prompted to type the Windows log-on password rather
than the User password to resume operation.
• If an HDD password is assigned to any hard disk drive, the hard
disk drive is unlocked automatically when you resume operation.
To set a User Password:
1. Turn on your computer. Press F2, while the initial screen is displayed.
The BIOS Setup Utility screen opens.
2. Select Security, using the cursor directional keys.
3. Select Set User Password, and press the Enter key. The Set User Password window opens.
4. Choose your user password, which can be from one to eight
alphanumeric characters in any combination. Type it in the Enter New Password field.
5. Press the Enter key once to move to the Confirm New Password field. Retype the password you just entered to verify it.
6. Commit your password to memory, and press the Enter key.
7. Press F10 to exit.
8. Select Yes in the Setup Confirmation window.
Changing or Removing the User Password
To change the password, do the following:
1. In the Enter Current Password field, type your current password.
2. In the Enter New Password field, type a new password; then retype it to verify.
To remove the password, do the following:
1. In the Enter Current Password field, type your current password.
2. Leave the Enter New Password field blank, and then press the Enter key twice.
Note: Make sure the Password on boot is set to Enabled if you need the password protection at power on.
To set a Supervisor Password:
Only a system administrator will be able to perform this procedure.
1. Turn on your computer. Press F2, while the initial screen is displayed.
The BIOS Setup Utility screen opens.
2. Select Security using the cursor directional keys.
3. Select Set Supervisor Password, and press the Enter key. The Set Supervisor Password window opens.
4. Choose your supervisor password; it can be from one to eight
alphanumeric characters in any combination. Type it in the Enter New Password field.
5. Press the Enter key to move to the Confirm New Password field.
Retype the password you just entered to verify it.
6. Commit your password to memory, and press the Enter key.
Attention: You might want to note your password and keep it in a
safe place. If you forget your supervisor password,
Lenovo can not reset your password. You must take your
computer to a Lenovo reseller or a Lenovo marketing
representative to solve this problem. Proof of purchase is
required, and a fee will be charged for parts and service.
7. Press F10 to exit.
8. Select Yes in the Setup Confirmation window.
The next time you open the BIOS Setup Utility program, you will be prompted to type your password to proceed.
Changing or Removing the Supervisor Password
To change the password, do the following:
1. In the Enter Current Password field, type the current supervisor
password.
2. In the Enter New Password field, type the new supervisor password; then retype it to verify.
To remove the password, do the following:
1. In the Enter Current Password field, type the current supervisor
password.
2. Leave the Enter New Password field blank, and then press the Enter key twice.
Hard Disk Passwords
Two types of the hard disk passwords help protect the information stored on the hard disk:
• Hard disk user password
• Hard disk master password, which requires a hard disk user password If User only is selected and a hard disk user password has been set, but no hard disk master password has been set, the user must enter the hard disk user password in order to gain access to files and applications on the hard disk.
If User + Master is selected you need to set a master password and a user password both as the Hard Disk Password. Either of the two passwords can be used to get access to the Hard disk. Any change or removal to the master password deletes the user password.
To set a hard disk password:
Print these instructions.
1. Turn on your computer. Press F2, while the initial screen is displayed.
The BIOS Setup Utility screen opens.
2. Select Security, using the cursor directional keys.
3. Select Built-in HDD1 Password Select, and press the Enter key. A window for selecting User Only or User + Master opens.
I will send the rest in the comment section..hope this helps in some way...the Fang.

Mar 07, 2009 | Lenovo 3000 Y410 Notebook

1 Answer

Building new computer with ASUS M2A motherboard and AMD 749 processor. Computer starts, displays ASUS setup screen, goes to blank screen with blinking cursor and then hangs up.


Try to check connections to hard drive...If OK..then check boot device priority in BIOS and change 1st boot device as Hard drive..Then If not worked then chnage 1st boot device as cd rom and boot from a bootable CD and installl OS..

Dec 09, 2008 | Computers & Internet

Not finding what you are looking for?
Microsoft Windows Vista Ultimate Edition Logo

146 people viewed this question

Ask a Question

Usually answered in minutes!

Top Microsoft Computers & Internet Experts

micky dee

Level 3 Expert

2644 Answers

Les Dickinson
Les Dickinson

Level 3 Expert

18381 Answers

Brian Sullivan
Brian Sullivan

Level 3 Expert

27725 Answers

Are you a Microsoft Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...