Question about Microsoft Windows Vista Ultimate Edition

3 Answers

Blank screen with cursor

I'm a retired/disabled Computer Field Engineer, & this is the 1st time that I have had this type of problem. This problem started with Vista Starter, so I got a copy of Ultimate for my laptop. My HP-Compaq C765TU Presario starts up just fine until I try to logon.
Logon goes to the Welcome page for all the drivers to load for the desktop, but all I can see is the blank screen with the cursor.
I use control/alt/delete to bring up the Tasks Page & choose Task Manager. I look at all the Processes & see that "explorer.exe" is missing, so I run a new command. The desktop comes up without any errors, & i can use my laptop just fine until shutdown.
Have y'all seen this type of problem before? Freebro (Texan)

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  • Terry L. Freeman
    Terry L. Freeman Sep 20, 2008

    Thanks for the suggestions, but I have tried all these & more...



    Okay, here we go with all that I have done to fix this problem.



    I purchased the HP-Compaq C765TU from Octagon Computers. My notebook came with only "Freedos" because I was going to Dual-boot Windows XP Professional & Linux, but I found out that my notebook is only “Vista Compatible,” & the Linux I used, Ubuntu does not have all the drivers needed, so I uninstalled, & I added the only Windows Vista OS that I could get here at Octagon Computers in Tacloban City, Leyte, Philippines, “Windows Vista Starter!” (I’m an American married to a beautiful Filipino woman 1 year younger than me, & we are living in the Philippines. I’m, also, Retired USAF.) I went to the HP-Compaq site & downloaded all the new drivers and essential update for my notebook to make sure my notebook was as it should be by HP-Compaq standards. All is well, but only for a little while!



    The first problem that I encountered was that after I would Logon, the Welcome screen would do its processing then go to a blank desktop - no icons, no taskbar, nothing, so I used control, alt, delete to bring up the tasks page & started Task Manager. I found that the “Explorer.exe” was not listed, so I ran a “New Task” from the file menu, & my whole desktop came up. The notebook runs fine after this is done, but I had to do it all the time.



    So, I found & bought a copy of Windows Vista Ultimate & was forced to do a clean install, which formatted my Hard-drive, but I backed up all my files ahead of time, so as to not lose all my important data. I went back to HP-Compaq site & downloaded all the new drivers and essential update to make sure my notebook was as it should be by HP-Compaq standards. After doing this New Install, my notebook worked perfectly! However, the same problem has come back as I had with Windows Vista starter.



    I have always used Anti-virus, and I run “System Mechanic Professional 8” because it has all the tools needed to seek & destroy viruses, spybots, etc…, & recover/repair data.



    There must be a way to fix this problem permanently! I'm waiting for a response from HP-Compaq because my laptop is still under warranty, YEA!!!

  • Terry L. Freeman
    Terry L. Freeman Sep 20, 2008

    sdf



    This is guest's answer, & I do not know what it stands for, so it is worthless & inappropriate.



    Try again Guest???

  • Terry L. Freeman
    Terry L. Freeman Oct 04, 2008

    Here is how to fix the blank screen with cursor:

    Most likely a damaged or altered registry entry. Clicks start and type
    'regedit' and hit . Expand the keys at left to reach:

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon

    Click on this key, then locate the shell string in the right pane. Double
    click it, replace the contents with just:

    explorer.exe

    Click ok, then close the registry editor and reboot.



    Source: http://forum.soft32.com/windows/vista-op...




    If you are not confident with working within the Registry, then get a computer tech to help you, or ask for help here.

    Freebro...

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I tell you that you will have to run the system recovery. Cuz I had the same problem. But what you can do is to download a good anti virus software and scan the laptop. That can remove most of the problem.

Posted on Sep 20, 2008

  • willysiemens Sep 21, 2008

    Try PC- Doctor. Its realy good. It worked for me. But the first thing I do with that kinda problems is to call the Company you bought the computer from which will be HP i guess.

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It seems the explorer process may have crashed on startup, because it should have loaded since it's the default shell. I have not experience such with Vista Ultimate. I don't know how this can actually be fixed. Perhaps a repair is necessarry from the install DVD. Or maybe placing explorer.exe as a startup item (bad idea).

Posted on Sep 19, 2008

Sdf

Posted on Sep 19, 2008

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on Dec 24, 2010 | Computers & Internet

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My cursor jumps around. Why?


(1) If you are using a laptop for typing text and your cursor is jumping around while you are working with a touch pad then it is a common defect in many Laptops. The solution to this is that you disable the touch pad by pressing down Fn key and selecting the appropriate Function key. You have to use a mouse.
(2) If you are using a desktop and the cursor is jumping then it is a very high probability that you have a virus in your computer. Take a updated virus cleaner/remover and scan/clean your system.

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I've forgotten my password to log onto windows on my sony notebook pcg-8j2m


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Jumping cursor when typing


Since you have a logitech mouse, lets just disable the touchpad. You should be able to disable the touchpad via one of these methods:
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1 Answer

Cursor lockup


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All you need to do is to manually disable maximum of them and disable all the startup Items

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Manual steps to perform a clean boot in Windows XP
Step 1: Start the System Configuration Utility
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The System Configuration Utility dialog box appears.

Step 2: Configure selective startup options
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4. Click to clear the Load Startup Items check box.
5. Click the Services tab.
6. (VERY IMPORTANT DON'T MISS THIS) Click to select the Hide All Microsoft Services check box.
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Step 3: Log on to Windows
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The System Configuration Utility is currently in Diagnostic or Selective Startup mode, causing this message to be displayed and the utility to run every time Windows starts.

Choose the Normal Startup mode on the General tab to start Windows normally and undo the changes you made using the System Configuration Utility.

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This step temporarily disables Microsoft features such as Plug and Play, networking, event logging, and error reporting. Also, this step permanently removes the restore points from the computer. The System Restore feature uses restore points to restore your computer to an earlier state. If you remove the restore points, you can no longer restore Windows to an earlier state.
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Hi -
I've been having the same problem and it is MAJORLY annoying to be typing along, and have the cursor reappear on another line!

I had a heck of a time finding the place to disable the touchpad, since we use a USB mouse with the laptop. Turns out, someone else helped me find a simple way - hold down the Fn key (next to the left side CNTRL key), and hit F7. That toggles the touchpad off/on easily!

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So far, I've been typing this response AFTER disabling the touchpad, and the cursor has not jumped around at all.

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