Question about Panasonic Microwave Ovens

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I purchased a Panasonic NN-AW554W Combi Microwave from Amazon on 18/09/2007. On 15/9/2008 I started the microwave and it immediately stopped working and tripped the circuit breaker in the fuse box. I tried it a few more times but the same thing happenned. Any ideas please?

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Something about that model number doesn't look right. It's not showing up...

Since it failed just inside the warranty period, I would waste no time in contacting Panasonic to verify the warranty and find an authorized service center to fix it free.

You can find their contact info in your owner's manual or reply back with what country you're in and i can give you a link.

Otherwise, please visit this site and pick out your country, then look for the Support link.

I would say you have an issue with a bad door switch or misalignment of the door switch holder or hinge.

We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.

Posted on Sep 27, 2008

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The first thing I would suggest is a hard reset. Unplug the unit for a minute or so. Then plug it back in, set the clock and try again.

Let us know if the hard reset does not fix it.

If it stops at 16 seconds and is a sensor model, it probably has a defective humidity sensor.

If it stops after 22 seconds, that means the controller has detected a problem, usually a problem with the inverter or a bad magnetron.

If you do indeed have a problem, Since it's less than one year old, it should be fully covered under warranty. I'd suggest contacting the manufacturer to get it fixed free.

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