Question about Office Equipment & Supplies
I haven't used the printer for scanning for some time . Yesterday when trying I am now offered two choices both hp psc1100 1.0 and WIA-hp 1100 1.0 . If I choose the first the HP logo INVENT appears as usual and then I receive an error message . The gist of which is -scanner could not be initialized because it could not be found . (Of course over the two days I HAVE uninstalled and reinstalled it . Windows "sees" it.). It does this TWICE without further input beyond clicking OK on the first message. If I choose the WIA option I receive the "choose screen " (color or text black and white ect) choosing preview I receive an error message - " an error occourred . If another program is scanning please wait for it to finish . If I choose scan something flashes on the screen ( too fast to capture) and that's it. As I said above I have uninstallrd and reinstalled several times . Perhaps this is a know issue. I run XP sp2 (not 3 yet).
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Posted on Jan 02, 2017
Do you have a spare USB cable. Sometimes if that goes bad, that happens.
Try another available UBS port as well.
Posted on Jun 19, 2008
SOURCE: Problem with CanoScan Lide 500F
I would reinstall the driver first. Get the latest ScanGear and Toolbox from the Canon Website.
Do you have any other image devices such as a Multifunction (scanner,fax, printer) or digital camera attached to the computer?
Posted on Jul 09, 2008
Unfortunately, HP.com doesn't have a very satisfying online solution to your problem. Still, there are a few things you can try.
The first is a general diagnostic check of your scanner. HP provides a doc that takes you through some steps, many of which you probably already tried, to see if it's a simple fix:
An error occurred while communicating with scanning device
The next document is a set of diagnostic steps to address errors trying to scan to a PDF:
An error occurred while trying to scan to a PDF
I don't know if the current situation was created by a fault in the device or some recent change in your configuration settings. I do know you can use the HP Director software installed on your computer to set the scan destination settings:
Settting "Scan To" Destination using HP Director
Those were the most relevant solutions I could find for you. I hope some of this information is helpful. Good luck.
Posted on Oct 08, 2008
Had exact same problem. Went to HP site and they said to check "add or remove programs" functions (in control panel) and if there are multiple copies of HP software to download their fix. I checked, had multiple copies, downloaded patch and all worked well again.
Posted on Nov 06, 2008
HP advises that, on some systems, the scanner hardware may get into an error state that will keep the scanning software from finding the 3200c ScanJet. If your scanner still isn't found after installing this driver and software update, please follow the directions below:
Hope this helps
Posted on Dec 22, 2008
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