"Failed to initialize the sRGB engine" - ScanSnap won't work at all :(
Originally, I was able to successfully install all of the software bundled with ScanSnap. I absolutely fell in love with the machine. Then at some point I started getting an error message whenever I pressed the green "scan" button: "Failed to initialize the sRGB engine. Please reinstall ScanSnap manager." I have not been able to successfully use the ScanSnap since then. I have uninstalled and re-installed the 5 pieces of software that are bundled with the ScanSnap several times since then, but each time I get the same error message. I contacted the company and they gave me a "clean" utility for uninstalling ScanSnap manager, but that didn't make a difference. I also tried deleting the folders that get left behind after uninstallation as suggested by TMRI. I also went into the registry to delete the "PFU" settings. I am very discouraged -- I desperately want to get this machine worked otherwise it's a very expensive piece of junk. I would be very grateful for any help!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
I had this exact same problem. Turned out that I was using the wrong power adapter. Enough power to turn on the scanner lights and connect to the computer, but not enough to actually perform a scan. As soon as I realized I was using the wrong power cord, I switched it up and voila!
OK; after giving up on lousy tech support I got it working after doing the following (not sure if all required, but this is what I did)
1. Gave admin rights to C:\Program Files (x86)\PFU
2. Updated to latest ScanSnap Manager V5.0 L21
3, Copied C:\Users\<admin acct>\AppData\Roaming\PFU directory to C:\Users\All Users
This is probably due to the program using the same folder for the new version of the program. Best solution would be to uninstall the new version, uninstall the old version and then reinstall the newset version only. Running a registry cleaner in between does not harm.
I managed to fix the issue by running a Command Prompt screen and typing the command: sfc /scannow. The system recognized that I had some corrupted files and it repaired them... After a reboot, my ScanSnap S500 is working again...
There should not be any problem installing that sofware on that OS and version. My guess is you have a botched (corrupted) install. Try uninstalling if you can otherwise let me know and we'll "clean out the registry." Good luck!