Question about HP PSC 750 All-In-One InkJet Printer

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Scanner seys options are not set and scanner failure. what now

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  • kensokeen Sep 28, 2008

    Try to use scan function - says 'options not set' and does not scan?



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According to HP's website,, they decided not to update their driver for Vista. The scan button is not compatable with your OS. Yet another reason to buy a Mac.

Posted on Jan 23, 2009


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Copy goes through scanner but comes out blank on screen. I know it's being inserted correctly (not backwards).

I'm a 99% sure that you've got some hardware problem with your scanner, probably some internal sensor it has is failing. Just as a test, you should install this scanner on another computer - ask a friend for help - test it and if failure persists you have two options: Live with the failure until it goes worst and stops scanning at all or you take it now to repair.
On the other hand, if it works ok on another computer, try to uninstall it completely and reinstall it.

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The Fax also works. just not the scanner.

Download and install the software for the Hp 6500 at If you haven't already, open HP Solutions Center settings, sey scanner settings.

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I have installed HP PHoto and Imaging Softward for ScanJet 3570c 48 bit. Everytime I try to click on icons on the scanner, my computer shows an error message that there is a problem with connecting to the...

Does the same error occur if you launch a scan from the computer? What OS do you have? Vista only has a basic driver available and does not support the scanner buttons. (You can launch the scans from a number of options: third-party software, Windows Fax and Scan (new scan), Microsoft Paint (File > Import from Scanner or Camera > New Scan) and Windows Photo Gallery.)

If the error occurs when you launch the scan from the computer, try a new data cable and different USB ports. Try a direct USB connection if you use a hub. Then check your USB ports and the drivers for the USB. (For Windows, look in the Device Manager. Start > Control Panel > System > Device Manager (exact directions will depend on the OS).

The HP Photo and Imaging software requires you to set the default scan destinations in the software before you can use the buttons on the scanner (for those OS/driver versions that support the feature). Always open the software and scan from the computer to see what the defaults will be. Each version of HP's imaging software set up these buttons differently; the help option is useful. Try Scan > Scan settings to find where to set the color and black & white destinations.

I hope this helps. If you add a comment with your OS and whether the computer can launch a scan, I'll provide additional help if I can.

Cindy Wells
(who inherited a scanner when a USB hub failure aggravated the original user into buying a new scanner thinking it was a scanner problem.)

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1 Answer

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After hours of trying things.I found this and it worked. The scanner button doesn't work, but at least I can scan.

? To scan a picture using Windows Photo Gallery

    Before you begin, make sure that you've installed your scanner on the computer and that the scanner is turned on.
  1. ? to open Windows Photo Gallery.
  2. Click File, and then click Import from Camera or Scanner.
  3. In the Import Pictures and Videos window, click the scanner that you want to use, and then click Import.

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CCD failure probably.
Reload softeware to be sure.
If it is still the same replace scanner there is no repair option

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Try changing the compatibility on the software icon of the printer to run in Win98 and see if that makes a difference. (right click the icon>>>properties>>>compatibility>>>change it to win98) See what happens.

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It could be the bulb. Sometimes disassembling the scanner and thoroughly cleaning the glass and mirror will help.

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