Question about Kenmore Elite 45986 Front Load Washer
I had the same problem this past month! There is a diagnostic sheet behind the front panel ( lower) of your washer that gives all the codes and what they mean. that one means failure of door latch. I just replaced my door latch this past week. I could not for the life of me get Sears you to fix it even after 5 weeks and I had an extended warranty! They sent the part and my husband fixed if in 5 minutes. The only hard part was putting the rubber boot back on the door but he did it alone. Fix Ya gave me a link to go to for instructions on how to replace the door latch motor. It just plugs in with little things that look like blades on a socket. Very easy. You can order the door latch through any parts dealer and I can give you the part number if you need it. I understand form FixYa that you are to NEVER slam the door on an electronic front loader as it can damage the door latch. Mine lookid perfectly good when we removed it so I don't know what the problem was. All I know is that they sure don't build 'em like they used to and I probably won't buy another Sears product after this experience of not being able to get service. They have only ONE repairman for a 100 mile radius! I have written the higher ups in Sears but I bet I won't hear a word unless it is a "form letter". I told them not to bother. I hope this helps you as I know how frustrating it is to try and get that door to latch. I take it the door is not latching so the machine won't start? Try unplugging it for awhile and see if that helps. It did mine temporarily.
Posted on Sep 19, 2008
A 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
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Posted on Jan 02, 2017
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