Question about Microsoft ZUNE JS8BRPBDLUG MP3 Player

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I can't update my zune

I need to update my zune I recived error mesages

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  • purnelldj Sep 27, 2008

    i updated my software(2.3) to the newest software(3.0) and my zune didn"t update with it(first generation 30gb).

  • sukeshbahadu Feb 18, 2009

    i cant download music, photos, .......... from laptop to zune

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I can't download zune software

Posted on Sep 21, 2008

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Does anyone know how to fix error 5 code?


Many Zune users will tell you of the dreaded error 5.

When the error occurs it means that the Zune has encountered a problem that it cannot recover from and informs users to contact customer support.

Usually to fix this error, the Zune must be sent to Microsoft. If the Zune is under warranty and the owner is within the US, this is little more than an inconvenience.


If the owner is outside of the US this is not and option and if the warranty has expired, the fix can come at a high price.

However, before sending a Zune off to Microsoft for fixing, there are a number of things to try.

The first thing to try would be to restart the Zune.


The steps to restart the device vary based on Zune model. For the Zune HD player, the user should press and hold the on/off button for roughly ten seconds and the player will reset.

For the non-touchscreen models of Zune, the user should unlock the hold switch.


Then, press and hold the back button and the top button of the Zune pad. The device should restart and the user can release the buttons.


If this does not fix the error, then the user should try reinstalling the software on their Zune device.

To reinstall the software on a Zune HD, the user should press and hold the on/off button for about ten seconds.


When the device restarts, the user should press and hold the "Media" button until the message "Connect Zune To Your PC" displays on the screen.

The user should make sure they have the most up to date Zune software installed on their computer and connect the Zune.


Update the Zune and it should be ready for use again. If the user continues to experience problems, then the Zune HD software may have to be completely deleted and reinstalled. Doing this will completely delete everything on the Zune, so anything that has not been backed up will be lost, including purchased items.


To do this, the user should hold down the on/off button again until the Zune HD restarts.

Upon restarting, the user should immediately press both the "Media" and the "Home" buttons until "Connect Zune To Your PC" displays.


The user should then connect their Zune HD to a computer with the most up to date Zune software and update the Zune.

For the non-touchscreen Zune models, the following step will erase user data (including purchased items), so a backup is recommended.


First, the user should unlock the hold button.

Then the back button and the top button should both be pressed and held down.


The next step varies by model. For owners with a Zune 4GB, 8GB, 16GB, 80GB, and 120GB, the Back button, Zune pad, and Play/Pause button should all be pressed and held down.

The user should continue to hold them until they get a "Please wait" message.


For owners of the Zune 30GB, the Back button, the left side of the Zune pad, and the center of the Zune pad should all be held down until "Please wait" displays.

After data is cleared, the message "Connect Zune To Your PC" will appear.


The user should connect the Zune to a computer with the most recent version of the Zune software installed on it.

After the software is installed, the Zune should be ready for use.

If these measures fail to fix error 5, then the Zune owner will likely have to send the device to Microsoft as the problem is deeper than a software issue.

Sadly, it is not always clear what causes error 5 to occur. In these cases, there are few other options than to leave it to the experts.


hope this helps

Oct 05, 2012 | Microsoft Zune JS8-00001 Digital Media...

1 Answer

Zune 80gb mp3 player wont update sofetware, giving me ERROR CODE


uuuh your zune is eather dead or defective cause there were some "bad" zune that were let out and yours is probably one of them

Feb 01, 2010 | Microsoft Zune JS8-00001 Digital Media...

1 Answer

Same Problem


REINSTALL THE UPDATES AND TRY TO START THE PLAYER.

AND VISIT THE WEBSITE OF ZUNE. YOU MAY GET THE HELP.

Oct 03, 2009 | MP3 & Digital Media Players

1 Answer

My Zune says there was a error when I try to download the upgrade


well i assume that you either connected the zune to your pc or attempted to connect it to wifi, either way if there is an error downloading the upgrade then it could just be the site, and if you were able to dl it then you may not even need to upgrade. i recommend either restoring the zune to a previous version if the update was not successful or looking for an alternate dl site for the upgrade.

Sep 25, 2009 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

1 Answer

My 4 gb Zune was charging and now it wont come back on!


I found this on the Zune technical support (if this does help, be sure to rate my solution please):
Your Zune device is not detected by your computer or the Zune software
View products that this article applies to.

SYMPTOMS
When you try to use Zune Software, you experience one or more of the following symptoms:
• The Zune device is not detected by the computer. 
• The Zune device is not detected by Zune Software. In this case, when you pause on the device icon in the lower-left corner, you receive the following error message:
No Zune device connected 
• If you restored the Zune device software, the following messages are displayed on the Zune device:
Connect Zune to your PC
On your PC, open the Zune software and restore the Zune device firmware 

THINGS TO TRY
To resolve this issue, follow these steps:1. Update the Zune software on the computer. To do this, click settings, click software, click GENERAL, and then click CHECK FOR UPDATES.

If the issue is still not resolved, go to the next step. 
2. Restart the Zune device. 

To do this, follow these steps: a. Set the Hold switch to the unlocked position. 
b. Press and hold the Back button as you press the top of the Zune pad. 
When the Zune device begins to restart, release the buttons. 

If the issue is still not resolved, go to the next step. 
3. Disconnect the Zune device from the computer, restart the computer, and then reconnect the Zune device. 

If the issue is still not resolved, go to the next step. 
4. Connect the Zune device to a different USB port on the computer. Use a USB port on the back of the computer. Do not use a USB hub. 

If the issue is still not resolved, go to the next step. 
5. When you connect the Zune Sync Cable to the connector port of the Zune device, make sure that both ends of the sync cable click into position. Additionally, make sure that the sync cable is not connected to the device at an angle. 
6. Connect only one Zune device at a time. If you already have a Zune device connected to the computer, any other Zune that you try to connect will not be detected by the Zune software. Disconnect any additional Zune devices, and then try to connect again.

If the issue is still not resolved, go to the next step. 
7. If a full-screen battery image appears when you connect the device to the computer, you must let the device charge for several minutes before the device will start and be detected by the computer. 

For more information about how to charge a Zune device, click the following article number to view the article in the Microsoft Knowledge Base: 
927348 (http://support.microsoft.com/kb/927348/) How to charge the battery in your Zune device 
If the issue is still not resolved, go to the next step. 
8. If you are using Windows Vista, install the Cumulative update rollup for USB core components in Windows Vista software update. This update resolves some reliability issues in the USB core components in Windows Vista. You will achieve better reliability in various scenarios by installing this update. 

For more information about this update, click the following article number to view the article in the Microsoft Knowledge Base: 
941600 (http://support.microsoft.com/kb/941600/) Cumulative update rollup for USB core components in Windows Vista 
If you are not using Windows Vista, or if the issue is still not resolved, go to the next step. 
9. Examine Windows Device Manager. To do this, follow these steps:a. Click Start, right-click Computer, and then click Properties. 
b. Click Device Manager. Zune should be listed under Portable Devices. 
Note If the device was installed incorrectly, Zune may be listed together with a yellow exclamation mark (!). Or, it may be listed under Other devices as USB Device.
Double-click Zune, and then click the Driver tab. The current version of the driver that is installed should be 2.3.1035.0.

If Windows Device Manager indicates a device problem, or if the version of the driver that is installed is not the current version, you must update the driver. To do this, follow these steps: 1. Right-click Zune or USB Device, and then click Properties. 
2. Click the Driver tab, and then click Update Driver. 
3. Click Search automatically for updated driver software. 
4. Click Install if you are prompted to do this. 
5. After the driver installation is complete, click Close. 
If Windows Device Manager found the drivers, click Close. If you want to locate the drivers manually, follow these steps:1. In the Zune Properties dialog box, click Update Driver. 
2. Click Browse my computer for driver software. 
3. Click Browse, locate the \Program Files\Zune\Drivers folder, and then click OK. 
4. Click Next. 
5. Click Install if you are prompted to do this. 
6. After the driver installation is complete, click Close, and then click Close again. 

If the issue is still not resolved, go to the next step. 
10. Examine the computer for conflicts that involve the USB host controller or the root hub. To do this, follow these steps:a. Click Start, right-click Computer, and then click Properties. 
b. Click Device Manager. 
c. Expand Universal Serial Bus controllers. 
d. Verify that no errors appear in the list of USB devices. A yellow exclamation point or a red "X" next to a device indicates errors. If any errors appear, contact the manufacturer of your computer. 

For more information about how to troubleshoot conflicts in Device Manager, click the following article number to view the article in the Microsoft Knowledge Base: 
310126 (http://support.microsoft.com/kb/310126/) Troubleshooting device conflicts with Device Manager 
If the issue is still not resolved, go to the next step. 

11. Try using a different Zune Sync Cable.

Apr 10, 2009 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

1 Answer

Error Code COOD2772


This stuff just recently started happening to a lot of us... My **** started acting up yesterday... First was giving me some sort of error telling me it cant access my zune please disconnect and try reconnecting........ Now I am getting the same error you guyz have been getting talking about reformating.... i am going to call tech support today EVEN though I know their lame solution will be just to reformat... I want a root cause for this stuff.. Probably was some sort of windows update ****

Sep 28, 2008 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

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