Re: ink cartridge problem! The following ink cartridges...
I figured out the problem with my printer. If none of your ink cartridges are detected (missing) then follow the install steps below.
1. Turn on printer
2. After printer declares cartridges missing open the printer and remove the cartridges (advise putting a piece of paper under the cartridges to catch any ink that spills).
3. Turn off the printer (keep the top of the printer open)
4. Turn on the printer (still with the top of the printer open)
5. After the printer declares the cartridges missing again install the cartridges (while the printer is powered on). Close the top of the printer.
6. The printer should begin to cycle the ink into the printer and back out to the ink reservoirs.
7. After the ink cycle the printer should display genuine ink cartridges are installed
8. Make sure paper is in the tray so the printer can perform an alignment.
9. Everything should be ok after that.
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Ink cartridge Problem
Cause : The indicated ink cartridge(s) are missing or are damaged.
Solution : Replace the indicated ink cartridge(s) immediately so that you can resume printing. If there are no ink cartridges missing from the HP All-in-one, the ink cartridge contacts might need to be cleaned.
IF there is no ink cartridge missing from the HP All-in-One, and you still receive this message after cleaning the ink cartridge contacts, you might have a damaged ink cartridge. Replace the ink cartridge.
Hope this helps. Please rate my response.
Have a good day.
In this scenario you should check with a new set of black cart or you can try by cleaning the cart with a lint free cloth. and try with resetting the printer as well. if it doesnt work then printer might have gone bad
1. clean the ink cartridge contacts both in the printer and the cartridge with a lint free cloth or a cotton swab. and try inserting the ink cartridges again. if it wont work proceed to step 2.
2. unplug the power cord at the back of the printer
3. press and hold # and 3 keys at the same time and plug the power cord back in. Do not release the two keys. wait until the printer would say "partial nvram reset" or anything that says "reset". if this still would not resolve the problem
4. do the same process as 2 & 3 but instead of # and 3 try # and 6. instead of saying "partial nvram reset" it should say "semi-full nvram reset". and if it would not work better go to an onsite technician. but if your printer if brand new return it to the retailer and exchange it. but before you do that try calling HP technician they would instruct you to the things i have given you. Just tell them what you have had done and asked them to replace the ink cartridges. This are the informations the agent would ask you about the ink cartridge
part number and also the expiration date.
try to ask for a replacement first if it would not resolve it. then go to a technician. I could not assure you that a technician could fix it because i have troubleshoot this kind of problems and there are alot of printer parts that needs to be fixed. Usually i suggest my clients to buy a new printer instead