Question about LG Kitchen Ranges

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We bought an Lg Range and we have had nothing but problems with it...We went back to where we bought it and they were so negative telling us they probably couldn't come out and fix it but would check to see if they could order a part We waited two weeks and when we went back to talk with them they had totall forgotten us and at that time we were told they couldn't come out 70 miles to fix it..We are stuck with a new oven that doesn't work right and no one to fix it. I am terribly upset we paid 2000 dollars for it. It has a mind of it's goes on and off by itself. When I bake with it we can't turn it off unless we shut off the power. Another place ordered us a control panel but won't come out and fix it...What are we to do!!! We are totally frustrated....

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Most big box retailers do not have any service, and once you buy the product don't tend to care much about you. Independent dealers are not wild about helping someone who overlooked them for the original sale. (gee, wonder why????) If you need help, call LG customer relations at 1-800-243-0000. LG is very poor about giving servicers realistic additional mileage to service their products, but it is the manufacturer's responsibility to get you service within warranty. If they have to offer additional compensation to a servicer to run the call, then thats what they might just have to do. (Next time you make a purchase of any product, check if the seller provides their own service before you buy.)

Posted on Sep 19, 2008


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