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Dell GX60 CD-ROM will not copy

When I try to copy documents to my CD-rom I keep getting a message telling me to insert a disc into Drive D, event hough thre is already one in the drive.

The CD-rom is fine at detecting software.

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Hi, this issue may occur if the firmware is not installed. Please Click on start>>> run >>> type devmgmt.msc and hit enter.

Look under DVD drive. You should find the name of the driver. Search for available firmware at support.dell.com by either entering the service tag of the computer or by product type. That should make it work.

If not, try in safe mode. If that too does not work, call Dell tech and mention the steps and ask for a replacement. YOu will get it in no time if system is under warranty


Please rate if useful

Posted on Sep 19, 2008

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