Question about Audio Players & Recorders
The reason you couldn't find the firmware is because there is no firmware update for that model, so they definitely led you astray there. Also, their website is broken, quite surprising for such a big company, so you can't even access the manual - and all the manual suggests is to reset the player and update the firmware.
This is a generic fix that isn't guaranteed specifically for your player, but it is worth a shot: Disconnect the player from the PC, and make sure the mp3 player is turned off. Hold in the volume + button on the mp3 player, and reconnect the player to your pc while holding in the volume + button. Continue holding the volume + for 10-15 seconds until a "Found New Hardware Wizard" pops up. It should recover your device if there isn't anything internally wrong with the player. Warning: this procedure will result in your songs being erased off the player, so they will have to be reloaded.
-Tha Mp3 Doctor
Posted on Sep 19, 2008
a 6ya expert can help you resolve that issue over the phone in a minute or two.
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Posted on Jan 02, 2017
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