Question about HP Photosmart C3150 Printer

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HP c3150 has stopped scanning under mac os 10.5.4

The light will blink if I push the scan button, but nothing happens. If I try to initiate a scan from the laptop, the error says that the device does not support that function. I have downloaded the latest driver again, but it makes no difference.

Thank you for any help you can offer.

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  • marion6837 Sep 19, 2008

    Thanks a million!!!!!!

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2 Answers

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Mac released v10.5.4 on June 30, 2008. The latest Mac driver on the HP site (http://h10025.www1.hp.com/ewfrf/wc/softwareList?os=219&lc=en&dlc=en&cc=us&lang=en&product=1146336) was dated January 2008.

If you are using / have used the "Full Feature Software", per the HP guidance issued at http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&cc=us&docname=c00652016&dlc=en&product=1146336, the All-in-One software should be uninstalled prior to installing an update to the operating system in order to prevent potential future issues. [This is included for your information, as if the product is on your system, it may help to remove it.]

It would appear that perhaps HP has not yet caught up with Mac on this one. I would suggest using the "Contact HP" link from the driver page listed in the first paragraph. The online chat is often fairly quick, especially if there is a definite answer (as in "we haven't updated that driver yet"). If there is a workaround, perhaps using a driver from another printer with some particular option(s) chosen, they will have it in their database. However, I believe that is the only manner in which this problem may be definitively resolved.

If this information assists you in resolving the problem, please take a moment to rate the solution at a "FixYa" level. If you do not feel that you can rate at a "FixYa", please post back with more information regarding what has occurred and/or more details regarding the situation, and I will gladly help you until we have reached a definitive solution. Thank you for using and rating FixYa!

Posted on Sep 18, 2008

  • Cheryl Whalen Sep 19, 2008

    Glad to help - thank you for using FixYa and for rating the solution at FixYa as well!! Good luck!

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Thank you SOOOO much!  I had the same problem, but thanks to your post, was able to solve it!
Thank you!!!

Posted on Dec 01, 2008

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