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I have an acer travelmate 252LC_DT which whenever I start doesn't load the operating system and just displays a blank screen. Prior to this the Micro-antivirus 2009 virus was located on the laptop and I tried to remove this, during this the laptop crashed and I rebooted. Windows XP asked if I wished to restart using safe mode which I selected and the computer restarted. After loading the laptop froze and I was unable to access anything or press anything except for the power button. Occassionally the laptop will provide the three safe mode options after starting up by it will get to desktop screen and then just hang. I've tried to reboot but the screen remains blank when I insert the CD and reboot. Can you assist?

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Ok my friend as you said the operating system is not loading any more so that means we are having some corrupt files that makes the windows to fail while trying to boot up.

and since you cannot even log in to the computer even in safe mode that means you have only two options.

first is to try a repair (most of the computers use F12 key to get to the repair counsel).
second reinstalling windows.

so try the first one if it doesn't work then reinstalling windows will be the last thing to do.

if you need and further help please let me know

cheers

Posted on Sep 18, 2008

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